[It turned out that they did not change the address]

I did an exchange with Changenow.io ~2.5 BTC to xmr. They processed my exchange for a long time, and the time for the xmr deposit account began to expire. I turned to support and asked to change the address for paying xmr, so as not to lose my money.

They said they had to validate me. They sent some xmr to my address in the exchange and told me to name the amount and give a hash as proof. I did it and they promised to change the address.

The exchange was processed and they sent a letter about it. It turned out that they did not change the address, sending my xmr to where my access expired.

They said that this is their internal mistake and they will fix it.

https://imgur.com/e32O2mC


They started stalling for time, asking me to tell them who the owner of the address was. I won't tell them this because they will try to extract my xmr, but it may take weeks and months.

I understand that Changenow does not want to lose on this deal, but this is their mistake and I should not suffer from it. They should compensate for my losses by sending my xmr to the correct address.

https://ibb.co/FnQ2835

Evidence:

1. I passed the validation, they recognized it and promised to change the address for xmr

2. The exchange was processed, but the address was not changed.

3. They admitted the mistake.

4. Three days have passed, but they have not compensated for my losses.

5. I should not suffer from this.

6. Arnold from support gave me an ETA of 12 hours, during this time, they should give my xmr, but I don't believe them. 8 hours have passed, but nothing has been received.

https://ibb.co/zrXKvxh
https://ibb.co/nPDYzPs
https://ibb.co/7WZq4cR
https://ibb.co/yyqmvYV

Avoid this exchanger, please spread it. I will accept any help from the community.

It's been 12 hours, I haven't received anything. Scammers!

It's been more than 3 days!

They require me to send them BTC from one of the addresses that belong to the exchange and I do not have access to them.

Validation has already been passed, they sent me some xmr, I gave them the number and hash of the transaction.


Obviously, they are delaying this so as not to incur losses. But if it's their fault, why should I bear the loss?