After investigating, this OP is a real scammer(
https://bitcointalk.org/index.php?topic=5419019) he used at least 3 Telegram accounts at the same time. 2 fake admin roles to scam our real customers, and 1 fake customer role to contact us. We got all the chat history from our real customers till now.
1. Canaan online shop admins never scam customers, we are here to support real customers.
2. Scammers always change their fake IDs and use different names to scam real customers.
3. Never trust rumors from mad scammers. The wise man knows he knows nothing, the fool thinks he knows all.
4. If you have any questions or doubts about our Avalon miners or orders, never trust anyone who PM you first in our Telegram group, please contact our admins or send an Email to
customerservice@canaan.io 5. If you have placed an order from our online shop, never share any order information with someone else, our admins never request your order page because we already have it:)
6. About the refund rule, please understand we are a listed company, and every process should be legit and with receipts, it may take some time. But we surely will decide according to the fact. We do cherish and respect our real customers.
https://imgur.com/a/AgbeaTh (Chat history bewteen real customer & real admin)
https://imgur.com/a/8bIV2ul (Chat history bewteen real customer & fake admin,Except pictures 1,2,3 )
https://imgur.com/a/4P3lHrU (Refund was confirmed by our real customer )
Thanks for all your support, we Canaan Official Online Shop Team is always here supporting you.