Hello there,

I made an account at rollbit.com 5 days ago and made deposit of 324.76$ and placed a bet on match from Asian Champions League in football (their equivalent to the European Champions League where the continent's biggest football clubs play). And after the match finished 20 minutes ago I logged in to my account and I saw bet is voided.

Screenshot: https://ibb.co/4jJfjnZ

Total ammount I am scammed for is: 292.27$

I passed KYC as I've been requested to do so when I asked them why is bet cancelled. Now I am waiting their response, but I am I'm pretty sure it will just be some empty phrase. I will update you here what I've been told.

It's just unbelievable that in 2023 there are companies like this that void your winning bets after the match is over, and it's a huge competition, not a small one.

I'm a new user on this forum, and I'm not happy because my first post is in the topic Scam Accusations.

After six days of waiting, I saw no other option than to open a topic here. I think it is quite frivolous to keep the user on hold for six whole days, and not pay him his money.
I created an account on Duelbits, played the first bet which was a winner and tried to withdraw my money. After that they asked me about KYC. July 10, 2022.

Although I don't like to leave my documents on various sites, but I had no choice. I had it done within 15 minutes. Six days later, the money has still not been paid. It's $1275.

Whenever I asked them if KYC was confirmed, I would get the same generic answers from Live Support. They don't know anything, I need to be patient, they don't know when it will be finished, there is no ETA.

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

Screenshots:

https://ibb.co/2ZqQxD1
https://ibb.co/b2zDKF4
https://ibb.co/G0p63G6