After roughly 1 month without hearing from Betcoin on mail, I feel the need to reach out here in hopes for some clarification either from them, or others. I have seen multiple posts and allegations on this forum against them already, and I sincerely wish I had seen them before creating an account there. I deposited approximately 5000USD to my account around NYE, and bet strictly NBA for around a week. After a high odds winner one night i got limited down to only a few bucks per play and decided to withdraw the entire balance of ~15000USD. All of a sudden I was unable to login to my account, and was told by livechat that my account was under review, and that I had to reach out to them by e-mail. Below follows the entire convo, with nothing left out:

https://gyazo.com/63abb2b5e76da83af5e201c97bd01509
https://gyazo.com/3c0437e15b90d751e0146a8a84841b32

After Betcoins initial accusation of "syndicate play", they didn't ever respond to me, and it's now been a month since that. One of the accounts they linked to my name is my IRL friend, who recommended me the site after getting his withdrawal paid out quickly without any hazzle. The other account I have no idea who is, I only know 1 guy that has used this site and that is my IRL friend.

The only reason I seek to these sites is due to new betting regulations in Norway, which forces Norwegians who like to bet to use cryptobookies. Banks do not accept betting-related transactions anymore, hence why I had to move away from regular EU-bookies which I previously used. I have never ever experienced anything like this before, therefore a little lost regarding what my options are. Any help at all is much appreciated.