Betcoin.AG has closed my account without my permission, and it has been over a week since my withdrawal request and I have received nothing.

I loaded 4kusd via crypto and ran it up to over 8k in the sports book, i did their KYC, and since then my account has been inaccessible, when i login it says "user is disabled Launch error 401" - this error pops up even when im trying to do something as simple as making a support ticket

I talked to their live chat on their websit which thankfully worked, and they provided me contact@betcoin.ag to reach "management"

here is the email thread below:

Initial emial:

> Hi,
>
>  My account has been disabled and i am waiting on a pending withdrawal
> still and also have an active account balance
>
>  this came after i did the verification that my support ticket
> provided.
>
>  i did everything that was asked except when they said i have to use
> the device that i played on i couldnt because i played from a computer
> that doesnt have a web camera, desktops dont have that
>
>  let me know if i can be of further assistance i would like to play on
> your site again and get my withdrawal.
>
>  thanks

reply:

Hello, your new account was suspended, as you asked for a 60 day
exclusion 3 days prior on your original account. We take responsible
gaming very seriously. Please do not create any additional accounts
during the exclusion period. Once the 60 days has passed, we can reopen
the original account, only. We will return the deposit on this account,
as a courtesy. If any other accounts are found, they will have the full
balance withheld, including deposit, per our terms of service. Please
provide a BTC address to return the deposit.

Regards,
Security

reply from me:

What original account i never had another account with you guys? I never excluded myself i honestly an unaware what youre talking about do you have more details? I would not self exclude. Something very wrong is going on here i want all my funds returned not just the deposit

Please provide further details

Thanks


that's it, since this email i have not been provided any information, i have not been sent ANY money despite already putting a withdrawa request in weeks ago, and they've completely locked me out of my account with over 8k usd in there.

added details: on my device where i made my bets, i can't even press the login button I have to go on data on my phone just to be able to access the login page now.

I'm not sure if this is something anyone else has experienced or not, but i have not ever excluded myself from any of their products it seems like theyre just shutting me down, and waiting me out to keep all my funds

please let me know if anyone has experienced this and how i should approach it

thanks