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I thought I should take the opportunity to set the record straight, and
apologise to Betcoin.ag staff, after the dispute I was involved in with
them, thankfully came to an end. After 2 weeks of stress and frustration
at the thought of being ripped off for 23 bitcoins to the value of
around £7000, here I stand (or sit) feeling slightly embarrassed and
tremendously guilty because all my assumptions & accusations were proved
to be nothing more than assumptions & accusations!
I received a direct call from Anthony @ Betcoin, who to be fair was just
as suspicious as me, yet took all of about 5 minutes to reach the
conclusion that this had been one great big messy misunderstanding! We
had a good chat, and after Anthony explained things from his perspective
a little, I was able to understand so much more as to why they would put
me through such extensive security checks, but it all made so much
sense, once it was explained to me. I feel really awful for not being
more patient, although in my defence, and I know Anthony will agree, at
a time like that, you really scrutinise every last detail, you think to
much, sometimes talk to much picking up on the smallest detail as well
as thinking & typing at a million miles an hour!
So, I want to just clarify that anything you may have read, posted by
me, that suggested Betcoin.ag are scammers or fraudsters, I would like
to confirm that this is NOT THE CASE AND I ASK YOU TO PLEASE IGNORE.
Upon speaking to him, myself and my husband both concluded that we
should have been a little more patient, or not so quick to pass
judgement without giving them the opportunity to explain. All said and
done, you learn something new every day!
Please accept this apology Anthony/Betcoin as a fresh start, I really
regret getting you wrong and really appreciate your service and
exceptional customer support, and we look forward very much at the
prospect of playing on your site again (if I am still welcome that is?)
I'm sorry for wasting anyone else's time and also would like to offer my
appreciation to those who offered me support. Could I ask politely that
an Admin oversee's that Betcoin.ag has his trust rating thingy reset
back to whatever it was before. I've no doubt this would have been
adjusted due to my accusations.....Gulp.......xxThanksxx
Best Wishes
^Vikki xx
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