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1  Economy / Gambling / Betcoin.ag issue, solved on: January 05, 2016, 07:59:47 AM
Quote
I***
Account is still blocked!
   
Betcoin Maria joined the chat
   
Betcoin Maria
Can you please tell me your username?
I***
I***
   
I was hacked on Christmas
   
and since then my account is blocked, was supposed to be investigated
   
I sent two support tickets
   
NO ANSWER
   
   
Betcoin Maria
Our security team found out that you hacked one other account. Your account remains closed.
I***
everyone is silent, and my account and money is missing
   
What???
   
   
Betcoin Maria
You have no money on your account.
I***
I hacked another account? what do u mean?
   
   
Betcoin Maria
Exactly that.
I***
Well
   
it was my account that was hacked
   
Smiley
   
   
Betcoin Maria
And someone put money in it?
   
Yes, that does not make sense Smiley
I***
no, someone stole money from it
   
doh
   
450 chips
   
   
Betcoin Maria
All of the money in your account were from the other player you had hacked.
I***
I made this account in march I think
   
I***
   
played every day
   
started tables
   
winning player
   
I log in to play for christmas, my money is gone, and support tells me I was hacked
   
I follow through with support ticket, being assured it will be ok
   
now I found out what?
   
that u took all my money with some absurd theory?
   
   
Betcoin Maria
We never took your money
I***
I made many bitcoins for your site in rake playing poker here Sad
   
why do you protect the hackers then?
   
and accuse the victim?
   
   
Betcoin Maria
You had ~1300 in your account that were sent to you by a player who reported he never sent them to you, and you confirmed , you do not know him.
I***
no
   
I had 450 in my account
   
I cashed out 300 the other day
   
and was left with approxx 450
   
never had 1200 since september-october or so
   
I was struggling to get back to 1000+ but didnt have it
   
had 750, cashed out 300, and was left with 450
   
I have ALL the addresses I used for cashout, I can sign with each of them
   
unless I cashed out to some exchange from time to time
   
   
Betcoin Maria
The 419 you had in your account have been cashed out
I***
it is my account, I never received transfers in december, and I want access back, and my money
   
WHY?HuhHuhHuh
   
i did not do that
   
how do you protect your players?HuhHuh?
   
LOYAL players, Im gold
   
play daily etc
   
It was supposed to be frozen and under investigation
   
taht means MY FUNDS ARE SECURE
   
   
Betcoin Maria
You were put under investigation a day after you cashed out those 419
I***
if you look on the forums you will see I asked for loans
   
   
Betcoin Maria
The only money in your account, at the moment of the freeze, were the other player's funds
I***
I did not cash out the 419
   
!
   
and the other chips are not mine
   
I want my account and my chips
   
swa****** and my 419 chips
   
   
Betcoin Maria
Please file in a ticket
I***
I will file threads on all major sites regarding this
   
players should know what is going on here
   
loyal player, plays daily, gets hacked, then is accused of hacking
   
I filed in 3 tickets already, and no answer
   
   
Betcoin Maria
What are their IDs ?
I***
I did not receive any confirmation email
   
now that I look I see Im not the only one being stolen here
   
just found out a thread on bitcointalk about another guy having missing funds in his account
   
on december 30 2015
   
sigh
   
what can I do just give me back my account and money. this is no way to handle your loyal players playing for hours each day
   
want me to prove its me? I'll do that
   
just dont come up with lame scenarios for stealing my funds if thats what youre after
   
   
Betcoin Maria
I cannot assist any further
   
This is what I was told, this is all information I have
   
File in a ticket and a manager will get back to you
I***
this whole chat will be posted on the forum, now
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