Hi Guys. I am waiting 27 days for a withdrawal of 2400 euro from MtGox account.
This transaction is still in "confirmed" stage since the 23rd of May, However I made another withdrawal on the 5th of Jun, for 110$ which has arrived in 2 days.

This is the session that I had with MtGox support today.

To be honest it is worrying, but I will let you decide.



Linda Support, Jun 19 20:26 (JST):
Szita2000 has joined the room

Linda Support 16:12:
Welcome to Mt.Gox Live Chat Support

Szita2000 16:12:
Withdrawal requested 27 days ago, the status of the transaction is still only "confirmed"

Szita2000 16:12:
Hi Linda.

Linda Support 16:12:
Hello, This is Linda from Mtgox chat support. How may I assist you today?

Szita2000 16:13:
As you can see from my question I requested a withdrawal 27 days ago, on the 23.05, and it is still not processed.

Szita2000 16:13:
Can you advise please?

Linda Support 16:13:
Not to worry, I will try my best to help you.

Szita2000 16:13:
Sure.

Linda Support 16:13:
Could you please provide the account number or account username to proceed further?

Szita2000 16:14:
sure. the account number is M41272125X

Linda Support 16:14:
Thank you for the information.

Szita2000 16:14:
np

Linda Support 16:14:
May I place you on hold while I check your records?

Szita2000 16:14:
Sure.

Linda Support 16:20:
Thank you for being on hold.

Szita2000 16:20:
no problem.

Linda Support 16:20:
On checking I can see that you have made a withdrawal on 2013-05-23 for amount 2,400.00000 €.

Szita2000 16:21:
Yes. that's correct.

Szita2000 16:21:
That was 27 days ago.

Linda Support 16:21:
It appears that our bank is still in the middle of processing the funds, and we will keep you updated once the transactions is processed. We apologize for any inconvenience this may cause.

Szita2000 16:21:
Sorry Linda but I can not accept that answer.

Szita2000 16:22:
The reason for that is if you check my account you can see that there is another withdrawal made on the 05.06 and that has been processed in 2 days.

Linda Support 16:22:
I apologize for the inconvenience caused. We are expecting the withdrawals to be cleared soon and we will update you as soon as possible.

Szita2000 16:22:
Can you explain why is the status of the transaction is still only confirmed?

Linda Support 16:23:
Usually, it is the last stage before it gets processed.

Szita2000 16:24:
SUre. I would like to make a complaint against MtGox. Can you please give me the name of the regulator in Japan, who is regulating the financial operation of MtGox?

Szita2000 16:25:
I hope you appreciate it, that you are handling my assets, and we have a contract between us.

Szita2000 16:25:
This is in the terms and coonditions.

Szita2000 16:26:
we have both accepted the terms and conditions and you are clearly in violation of it. I am not happy about the delay you causing so I would like complain.

Linda Support 16:27:
We understand how difficult it is to have the funds not processed for these many days

Linda Support 16:27:
We have already contacted our bank to increase the withdrawal limits

Szita2000 16:27:
Sure Linda. Can I have the contact details of the regulatory body please?

Linda Support 16:28:
We have an alternate option of cancelling the withdrawal and get the funds through the International transfer

Szita2000 16:28:
Sorry but I think that this is an international transfer. I given my Swift Code and IBAN number.

Szita2000 16:28:
So clearly there is something not right on your end.

Linda Support 16:29:
no this is a EURO transfer which we have already stated that we have been having issues with

Linda Support 16:29:
Intenrational transfers will be completed within a week

Szita2000 16:30:
Linda. I don't mind paying the fees for an international transfer but I need to get these funds from my account. Can you provide me detailed instructions on how to set up the international wire transfer please?

Linda Support 16:31:
Of course.

Linda Support 16:31:
TO LINK A BANK ACCOUNT FOR INTERNATIONAL WIRE - Login to your Mt.Gox Account - Go to funding option then click Withdraw funds. - Select "Bank Transfer" under the Available withdraw methods - Click on "Add Withdraw Method - On " Withdrawal Center Wizard" Select "Bank Transfer" - Click on Bank Transfer - Then enter your bank's IBAN or SWIFT /BIC code on the " Withdrawal Center Wizard" Click on Next - On the next Screen you will have to Enter your Bank Details listed below : Bank Name: "Will be automatically updated with reference of your bank's SWIFT /BIC Code" Bank Number: Label: Transfer Type: " Should be International"

Linda Support 16:32:
Please let me know whether you need to cancel the withdrawal made so that you can request withdrawal through Inetrnational transfer.

Szita2000 16:33:
Thanks for that, I do think that this is what I set up already. Can you check that for me please?

Linda Support 16:34:
On checking I can see that you have added a bank account BANK OF IRELAND INTERNATIONAL BANKING with Transfer type "euro".

Linda Support 16:35:
The withdrawal has been made through "euro".

Szita2000 16:35:
Yes. so that IS and international transfer. not?

Szita2000 16:35:
Since I am in Ireland the only account I have is in euro, but, the second transfer of the 100 euro reached me in 2 days.

Linda Support 16:36:
You will have to add the bank account with Transfer type "International" in order to withdraw funds through international wire transfer.

Szita2000 16:37:
Sorry you confusing me. both methods of IBAN or SWIFT are for international transfers. is that correct?

Linda Support 16:39:
Yes of course.

Linda Support 16:40:
You may add the same bank account with transfer type "International".

Szita2000 16:40:
That is what I have setup.

Szita2000 16:40:
And received money through it.

Szita2000 16:40:
in 2 days.

Szita2000 16:40:
Is that correct?

Linda Support 16:41:
You have made 2 withdrawals on 05 Jun 2013 and 04 Apr 2013 and has been processed through transfer type "euro".

Linda Support 16:42:
You may either wait for the withdrawal to be processed or cancel the withdrawal made on 2013-05-23 and request withdrawal through transfer type "International".

Szita2000 16:42:
Yas. and the second one arrived in 2 days. I need an explanation on why a much earlier withdrawal is not came through to my accont.

Linda Support 16:43:
All the withdrawals are queued and will be processed according to the queue. Once your queue is reached, the withdrawal will be processed.

Szita2000 16:45:
Linda. you are contradicting yourself by saying that there is a queue. you have stated above that I have made 2 withdrawals. in the past month. one in 27 days ago and one in about 14 days ago, and from those withdrawals the latest one come through. Can you explain that if you have a queue how come that the later made withdrawal is in my acocunt and the one waiting for 27 days is not?

Szita2000 16:45:
And please be careful what you stating.

Linda Support 16:47:
I apologize for the inconvenience caused and I can certainly understand how hard it is to wait for the funds withdrawn. We prioritize withdrawals as per the requested date and at times the smaller withdrawals get processed sooner because the value is less.

Linda Support 16:47:
If we have a fewer limits left for a day and if the value of the withdrawal as per the queue is high the system will process the next withdrawal that matches with the limits available.

Szita2000 16:48:
Sure. I was expecting that, however I have to refer back to the contract that is exist between us, and of which you are violating now.

Szita2000 16:48:
Can you please give me the contact details of the regulatory body of your company in Japan.

Szita2000 16:49:
I believe this will be the Tokyo Chamber of Commerce, for the general operation of your company, but for the financial regulator I need details.

Linda Support 16:50:
I am sorry to inform you that we are not supposed to reveal any information as per our company policies.

Linda Support 16:50:
I will have this forwarded to our management team and they will contact you back.

Szita2000 16:51:
Sorry, but I am not happy with that. Can you get your manager on the chat right now please?

Linda Support 16:53:
We will forward the ticket right away and they would update you on this. Unfortunately they would not be able to assist through the chat.

Linda Support 16:53:
Please wait and we will contact you at the earliest

Szita2000 16:53:
Sure, but you should have the contact details of where I can place a complaint. Can I have that please?

Linda Support 16:55:
They are done only through the support tickets. The entire chat conversation will be created as a ticket and forwarded to them

Szita2000 16:55:
Linda. Please be aware that this chat thread will be an evidence in lght of my complaint. You not also violating the contract between you and me, but you are now refusing to provide me details on your regulatory body. Please be aware of that.

Linda Support 16:55:
I will personally follow up with this and ensure that you get the update on this

Linda Support 16:55:
We are not refusing. It will be forwarded to the concerned personnel and your issue will be addressed

Szita2000 16:55:
Sorry to give you hard time Linda, I know that you are only following policy, and I much appreciate this.

Linda Support 16:56:
Thank you

Linda Support 16:56:
Please wait for the update

Linda Support 16:56:
Thank you for using the MT Gox chat support

At this point they simply closed the chat.

Hi All.

Got an MtGox withdrawal on the 23.05.2013 for 2400 euro and it is still not on my bank account.
Later on, I had another withdrawal for a much lesser 110 euro on the 05.06.2013, which has arrived after 2 days!

I opened a support ticket, which they replied with the standard canned answer, advising me to the Q&A section in regards to withdrawal times, and they also mentioned that my payment in the queue.

When I replied explaining that there is no queue exist, because my 110 euro payment was requested some 2 weeks later, and that arrived within 2 days, they replied back with some bullshit that they will ask their Banking department on the status.

What I think is happening:

They must have a daily limit of how much money they can transfer.
As a business it is logical to pay our 200 small payments rather than one large one, because you keep 200 people happy, however I don't think that this is fair, as the ones with bigger payments are the ones that making them more money.

Sorry if I sound a bit upset, but this bugs me.

As of right now the status of the withdrawal on the 2400 is still only confirmed.

Any idea what I can do?

[Yes. I know that this is a Bitcoin forum,]

Hi Lads.

Currently I am into LTC mining and Yes. I know that this is a Bitcoin forum,

but as the wind blows the Alternate Cryptocurrencies thread is happened to become as busy as ever.

Going through the threads, I just realised that we have everything dumped in to here. Some asking about Mining hardware, some asking about namecoin prices. etc...

Please vote to show to the moderators that we would like sections like Mining, Trading, and all the major sub-threads. to make our bunch more organised.

Hi lads.

I don't know if anyone has experienced this, but I withdrawn euro from my MTGox account, on the 04.04.13 and 11 days later it is still in confirmed status.

Now, I understand that they are under extreme pressure with the new accounts daily and all, but in general what I'm hearing from the BTC community is that a withdrawal shouldn't take more than 5-10 days.

My biggest issue that the status of the withdrawal is only confirmed and not even processed yet. Which means that the bank transfer will take at least a couple of more days.

Any info appreciated.

Hi all.

Does anybody knows any charts or even raw data where we can see the difficulty changes for LTC?

most of the links I found were for historical prices, and dead 

Thanks