[To anyone currently awaiting their Black Arrow products -- especially if you bought from minersource.net -- BEWARE!]

To anyone currently awaiting their Black Arrow products -- especially if you bought from minersource.net -- BEWARE!

I have taken issue with the fact that the X1s are being delivered nearly 3-months late AND not as advertised when the majority of us placed our orders. Rather than being treated with respect, I have been banned from their Facebook page and they are denying all requests for refund via their "customer support".

First, anyone still waiting on an X1 should know that this product is worthless now -- it was a marginal investment, at best, HAD THEY DELIVERED IN APRIL, but the subsequent near 3-month delay has relegated these miners to the dustbin before we even receive them. There are competitive products ALREADY shipping that offer nearly 5x the hashrate for the about $200 more than the X1 preorders cost (Bitmain S3 @ 480GHS for about $475 direct from Bitmain https://bitmaintech.com/productDetail.htm?pid=00020140704023505485N5SxDMkW0693).

In addition, the X1 was sold as a CONSUMER MINING DEVICE - meaning little, to no technical expertise was to be needed to run it - instead, they're now sending them out without any display, stating that they'll be available "in the near future". Minersource.net has posted directions for installing the "phantom displays", but this seems to directly counter the advertisments that this miner would be a "consumer device" -- anyone know any non-technical people that want to install a display...?? Me neither.

My customer service experience started on July 6th, when I contacted them via the support link on their site (https://minersource.zendesk.com/account/dropboxes/20165074). I respectfully informed them that I was no longer interested in receiving the X1, based on my points above, and I outlined a simple solution, which included either credit towards miners I wanted and could actually use, or a refund on the X1s. I have 2 X1s on order with them, so they have in excess of $750 from me.

I waited 2 days for an answer (despite their stated response time being 24 hours) before I called them at 1-844-646-3777. I was told that the person that deals with these types of requests had been on vacation and would respond the following day.

The next day, I did receive a response from them, which stated that I was S.O.L.. In that response, they said: "...now that black arrow has commenced shipping and our first bulk shipment is on its way, we will not be offering any more refunds or store credit until shipment of all outstanding orders is completed..."

Since they said their bulk order was "on the way", I didn't see any sense in them not being able to cancel my order. It's not like they had them boxed up and ready to come to me. I responded:"I disagree with this, especially since you haven't even received the product yet. It'd be one thing if they were in your shipping department being put into a box, this week; however, since that's not the case, I don't see any challenge in simply cancelling my order and refunding my money -- especially when we both know that the product you're about to send me isn't the product I bought."

I then received this in response: "We have already received a shipment of X1s, this will be our 2nd shipment. Let us know if you have any other questions."

So, I'm not sure whether they have, or have not received the miners, yet. Seeing that Black Arrow is still posting shipping pictures, and MinerSource's own blog posts confirmed the miners were set to ship to them on Saturday, 7/5, and they come from China -- I'm suspecting they still don't have them, but I have nothing but my own suspicions to base this on...

Either way, since I haven't been able to get any satisfaction from them via their support channel, I decided to inform other MinerSource customers to my concerns on their Facebook page; however, they promptly censured my comments and have now banned my Facebook account from further comments.

What are you hiding, MinerSource? Are you trying to deliberately keep your customers in the dark? Do you find it easier to silence unsatisfied customers, rather than, I dunno'... satisfying them??

I find this situation very troubling, as the Bitcoin community does not need another unscrupulous vendor making quick money by peddling vaporware for lying asic manufacturers. The entire X1 product has turned out to be a bomb -- it's not "consumer friendly" -- it's not on time -- and MinerSource is not doing anything except offering to recognize Black Arrow's "compensation plan" -- which is nothing but some discounts on the missing pieces, and additional machines of the same type.

What kind of solution is that?  "Hey, our machines aren't coming, so to compensate you, we'll sell you more for a little less..." wtf?

So, since MinerSource has become nasty and has turned against me -- I have re-requested a full and complete refund for the 2 X1s I have on order.  I am taking the following action to ensure they are compelled to act within the requirements of an ethical and law-abiding company -- all of which I've informed them I was going to do:

1. opening this topic on bitcointalk.org in order to inform the bitcoin community, and to keep my dealings with them transparent
2. file a complaint with the Denver/Boulder Colorado Better Business Bureau (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started)
3. file a complaint with the Colorado Attorney General's office (https://www.coloradoattorneygeneral.gov/complaint)

Finally, absent of a complete refund, I will be filing a small claims case within their district in the State of Colorado -- Colorado recognizes amounts up to $7,500.00 as "small claims". If you're in the same boat and they won't work with you, the forms and instructions are here: (http://www.courts.state.co.us/Forms/SubCategory.cfm?Category=Small)

Ok. So I've shared my story and am warning ALL OTHERS to beware of MinerSource.net -- if the product you buy from them does not materialize, my experience has shown that they will take no satisfactory action to remedy the cause.

I will update this post as things progress -- we'll see if they do the right thing for me, or the tens? hundreds? thousands? of other customers that are still awaiting their VERY LATE and VERY INCOMPLETE Black Arrow products.

I have always had some respect for CoinTerra, as they have had a fairly good reputation with regards to producing good equipment, albeit a little under-performing based on their development estimates.

They have also seemed to present a fairly professional corporate face as they grew; however, I finally ordered my first product from them - a single GSX I (400ghs) PCI board - paying in full as soon as they announced availability of it (on February 17, 2014), but now I've taken note that there have been ZERO updates from them about this product.

The new TerraMiner IVs seem to be flying off the shelves, yet absolutely ZERO mention about the GSX I.

Obviously, any machine that cost over $1700 for a measly 400ghs is starting to look absolutely useless, so I decided to use their support address to request an update on the development of the GSX I.

On 4/16/14, I sent an email to support@cointerra.com an email asking two simple questions: Is is progressing? Is it on schedule?

I received NO response.

I sent a followup on 4/21/14, this time threatening that I'd start to seek answers elsewhere (TX Atty General; TX BBB; here) unless they extended the SIMPLE COURTESY of a response. Still, NO answer...

So, today, on 4/23/14, I have sent them a 3rd email asking for a full and complete refund. I have also filed a complaint with the Central TX BBB (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started) and I am starting this thread to see if there's anyone else out there that's now experiencing this treatment from CoinTerra.

I am afraid that they may be starting to behave like we've seen so many other hardware vendors do; empty product promise, no intention of delivery, no customer service to back their operation.

Please feel free to add to this, if you've been looking for customer service from them, too.