The topic is changed to "Resolved" because the issue has been fully mitigated.What happened:: I've started using Rollbit at the end of December 2023 and deposited over $20K via several cryptos.
Played several games and lost around $2K. This includes Plinko, BJ and their lottery.
After this initial loss, I mainly stake RLB (around $12K-$13K) for the lottery prize which I won around
$100.
Net overall is still a loss.
Then on
20 Jan 2024, I was accused of game abuse. They ban my account and forfeit all the money (around $20K including USD balance, RLB and NFT).
I've tried to reach them via chat, email and discord channel, but they do not provide evidence nor further details.
Rollbit keeps repeating that I abused their game, and support simply repeats this over and over.
Rollbit states on their website that the game is "provably fair", and now claims that I abuse their game.
Is it supposed to be mathematically impossible to cheat? Banning account without evidence and forfeiting all money. This seems like a scam.
I KYC with them at lv.4 which is relatively high. This includes ID submission, liveliness check and address verification.
The site is accessed using my personal PC and mobile phone with 2FA turned on.
I access site while I'm travelling using 4G mobile data, but all the countries including my home country are NOT in the list of restricted counties
My account is banned and disabled. Currently I cannot login and access my account.
Discord communication is also banned.
I'm open to either public or private discussion.
However, the lack of communication and transparency only confirms my suspicion of Rollbit's scam. Scammers Profile Link: Reference Link: Amount Scammed: Total around $20K
NFT ($8K), RLB ($12K) and the USD balance
Net withdrawal = $0
Account PnL =
-$2KPayment Method: LTC, SOL, USDT
Proof of Payment: Can add txid and screenshot if request
PM/Chat Logs: Additional Notes: - I do not breach any of their ToS
- I do not reside in the restricted country
- I do not abuse any of their system whatsoever
- I do not use VPN to access their site