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okay I think eBettle.com just stole 550mbtc from me. I started using the 3 ultraplay sites about 2 months ago, and today I suddenly found myself locked out of my eBettle account with a message asking me to contact customer support. I sent them an email and this is the reply I received:
Quote
To whom it may concern,
Following a review of your account and in accordance with the provisions of article 9.7 of eBettle.com's terms and conditions our Risk management team has found sufficient evidence of and thereby needs to close your account for fraudulent abusive and betting practices.
"9.6 Notwithstanding anything stated or implied to the contrary in this Agreement, we may at any time, without prior notice to you and without derogating from our other rights under this Agreement, terminate your use of the Online Casino/Sportsbook and block your player account if we suspect or believe that you are in breach of any of the terms and conditions of this Agreement; or that you may be engaging in or have engaged in Fraudulent, unlawful, or improper activity, including without limitation any violation of any applicable terms and conditions, money laundering or collusion with another Player Account holder; or that you are otherwise acting unlawfully. Notwithstanding anything stated or implied to the contrary in this Agreement, we will not be under any obligation in any such circumstances to refund or otherwise reimburse you for any of the funds in your player account.
9.7 We have a zero-tolerance policy towards inappropriate play and fraudulent activity. We will have the right to withhold or otherwise decline or reverse any pay-out or winning amount(s) or amend any policy in the event that we suspect you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) palp errors; or (iii) specific policy or rules determined in respect of an existing game or a new game. It is clarified that we may determine that such an abuse has taken place also if your activity in our Online Casino/Sportsbook, by itself, is not abusive, but your activities in other Online Casino/Sportsbooks in addition to our Online Casino/Sportsbook, taken as a whole, constitute such abuse of our bonuses, promotions, policies or rules."
Your bets have been voided and your winnings have been canceled.
We are willing to fully refund your deposits.
You have deposited a total of mBTC 935.00. Until now, you have withdrawn mBTC 665.00.
Your eBettle account had been left temporarily active, expecting you to submit a withdrawal request for mBTC 270.00.
We would like to kindly advise you not to open other accounts with us.
Kind regards,
eBettle Customer Support
Following a review of your account and in accordance with the provisions of article 9.7 of eBettle.com's terms and conditions our Risk management team has found sufficient evidence of and thereby needs to close your account for fraudulent abusive and betting practices.
"9.6 Notwithstanding anything stated or implied to the contrary in this Agreement, we may at any time, without prior notice to you and without derogating from our other rights under this Agreement, terminate your use of the Online Casino/Sportsbook and block your player account if we suspect or believe that you are in breach of any of the terms and conditions of this Agreement; or that you may be engaging in or have engaged in Fraudulent, unlawful, or improper activity, including without limitation any violation of any applicable terms and conditions, money laundering or collusion with another Player Account holder; or that you are otherwise acting unlawfully. Notwithstanding anything stated or implied to the contrary in this Agreement, we will not be under any obligation in any such circumstances to refund or otherwise reimburse you for any of the funds in your player account.
9.7 We have a zero-tolerance policy towards inappropriate play and fraudulent activity. We will have the right to withhold or otherwise decline or reverse any pay-out or winning amount(s) or amend any policy in the event that we suspect you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) palp errors; or (iii) specific policy or rules determined in respect of an existing game or a new game. It is clarified that we may determine that such an abuse has taken place also if your activity in our Online Casino/Sportsbook, by itself, is not abusive, but your activities in other Online Casino/Sportsbooks in addition to our Online Casino/Sportsbook, taken as a whole, constitute such abuse of our bonuses, promotions, policies or rules."
Your bets have been voided and your winnings have been canceled.
We are willing to fully refund your deposits.
You have deposited a total of mBTC 935.00. Until now, you have withdrawn mBTC 665.00.
Your eBettle account had been left temporarily active, expecting you to submit a withdrawal request for mBTC 270.00.
We would like to kindly advise you not to open other accounts with us.
Kind regards,
eBettle Customer Support
I logged in and after receiving that email and saw that my 2 latest pending withdrawals were cancelled and 550mbtc deducted from my account. I had a lucky streak the past couple of days and was looking forward to withdraw some winnings and this is what I get. I think it's clear that eBettle doesn't allow winners on their site.
I have absolutely no idea what they mean by fradulent abusive and betting practices so I replied asking them to clarify what they mean. Am awaiting their reply and will update here when they do. STAY AWAY for now!
