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1  Alternate cryptocurrencies / Service Discussion (Altcoins) / Do you trust Poloniex? on: June 01, 2015, 03:07:13 PM
I have had a stuck Qora withdrawal on polo for 2.5 days and the only reply I have received from their support is "I apologize for the delay on this, we are working to have this resolved as soon as possible." - Johnny Garcia, but I just found out that the polo wallet is online and forging (this came from one of the Qora dev). So I wonder what the problem is? Their support won't answer questions, the mods give the same canned response "support is looking in to it" or they blame the wallet of the coin.

Someone else also posted about a 5 day old problem they are having with a FLT deposit which shows on the blockchain but has not shown up in his polo account and he hasn't heard from support in days. Yesterday one mod told the person who was having problems with his deposit that Busoni was looking in to and he still hasn't heard anything back.

Currently Qora and PTS wallets are frozen and there seems to be a problem with the FLT wallet.

EDIT: added missing info.

UPDATE:

I just finished a chat with tf2honeybadger on slack and has of right now Qora is unfrozen. I'm not going in to much detail but after being told by support for three days that they are working on it, tf2honeybadger was able to fix it in 5 mins. Here are the reasons why it took so long:

1. "Busoni normally handles Qora's wallet, not me. He's been really busy the past week or so with a major life event, so he's been AFK quite a bit. I'm trying to get him on now."

2. "but things have to be triaged. If there's an issue with the margin trading engine, that has to be handled before a wallet issue, for example."

My thoughts:

1. I understand real life is more important and needs to come first but there should be more then one person to be able to handle wallet problems and as well why was I told that it was being worked on when it wasn't?

2. If polo is short on support help then maybe they shouldn't be offering new services.

From the chat I had with tf2honeybadger on the above issues as well as other discussion's, I will be selling what coins I have on there when it is possible to do so and stop using their services for a while, this is just a personal choice so please don't read anything into it.

EDIT: Here was the cause for the frozen wallet:"yes, our systems will automatically freeze a currency if the balance does not match. The exchange balance is correct, but the total balance we get from the wallet is incorrect occasionally
so it trips the auditor "
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