Fawksey
uhmn, run a virus scan on your pc and mobile... and please tell us if you have any malicious software installed.
Hnm could be a decent hacker who just deletes the malicious software after use. There probably is something that points to what happened.
If she had back ups of her reset keys then they could "bypass" the security.
Ps fawkesy i agree with you about monsanto ... very naughty peeps.