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I want to believe the screenshots are fake, because it would make no sense for those to be real and for shuffle to say they acted appropriately, you literally let the guy open a 2nd account to avoid self-exclusion, and then made him wager a bonus on slots while knowing he self-excluded? Can shuffle verify if these conversations are real, because this is insane and shows a total lack of care.
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They should offer to pay the average bonus amount of 80-90x the bet. This is a lot of trouble for a $1 bonus.
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BetCrypto,
Do you agree the purpose of not allowing multiaccounters is to prevent abuse? such as bonus abuse, limits abuse, fraudulent behavior?
If you can agree with that, please tell us which one of those this player is guilty of. The world is not black and white, there is grey.
If he did not defraud you in anyway, or abuse any of your pormotions with his 2nd account, then you should pay him. Because if he had lost on this account, you certainly would not have canceled his losses and refunded him. To say you would, would be a laughable lie.
He told your support to disable his account. He did not say permanently, nor did he say remove it from the system. He wanted a cool down period which any respectable site would offer.
You are hiding behind this rule because you cant afford to pay. Simple as that
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Name the advantage this player had
Of course players have advantage if they are abusing bonuses, this player didnt take any bonuses, he didnt circumvent limits, so explain.
You are stuck in your position unwilling to act in good faith because you likely cant pay winners.
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This casino likely has no funds to pay. They keep repeating they paid 9k euros as if this is an accomplishment, or that the player really shouldn't be complaining because he withdrew more than he deposited, so he should be ok with forfeiting the rest. If the player was not abusing bonuses, or circumventing limits, any reasonable operator would pay him. But this is a casino started on a shoe string budget that can't afford to pay. No one can play at this casino with any reasonable confidence in being paid if they hit big. I challenge the casino to state what advantage the player had, or in what way was his play not fair? We dont care about your big bold letters in your rules.
Op has come out clean to state he had an open account with Betcrypto.cr and along the way probably after feeling like gambling addiction was kicking in requested for account to be disabled which technically means account got closed, I don't see how this falls under multi-accounting when both have never been operational at the same time and to top if off never involved in bonus promotions abuse!!!
Btw, if @Betcrypto.cr is not ready to pay siting user was multi-accounting , what options did the Op have if he wanted to comeback to this platform...and having played on several gambling sites such features need to be embedded on the platform by self excluding & choosing how long one wants to self exclude themselves and when ready you can comeback & if people try to stay off gambling by taking this route this shows the user is a responsible and a mature gambler...but being punished for this is a brutal decision which should be rescinded!!!
We don't do KYC and that's the most important rule we have NO MULTI-ACCOUNTSI don't think you're intelligent enough to know what a contradiction this is |
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From what has been posted by the player and the casino, there is no attempt to defraud, bonus abuse, circumvent limits, etc by the player.
The only reason the player disabled his account originally was to take a break as he may have been gambling too much. Looking at the site, they have no tools for responsible gambling, they do not even mention it anywhere on the site from what I can see, not even a generic statement about how to seek help.
The player also stated his original account was "gone" the casino did not dispute this. So, you can't really claim he is multiaccounting.
The casino also boldy states here in this thread and on their site, they are a No KYC casino, which violates their agreement with providers such as pragmatic and hacksaw.
When you brag about being a no KYC casino, you are going to attract multiaccounters anyways, so this does not seem to be a real concern of yours, unless of course someone wins big and you don't want to pay... or cant pay.
Considering this was a casino launched with some reddit posts (I remember seeing those posts as well) they likely do not have the funds to pay, or simply dont want to.
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PM me, i have accounts with all the major US sportsbooks... heritage,5dimes,bookmaker, etc
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Loan Request
Username : ViniVidiV
Amount : 0.005 btc
Interest :0.001
Days : 7 days
Collateral (If any) : This account if needed
Address : 1VCEa1TMU7459xNzWy6vvZRqxVbY2ZwTh
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total scammer avoid.... theres a reason he wants to PM and talk on skype out of view of everyone
he tried to give me a locked amazon code in exchange for my steam
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if you have a real cell # you can verify for me, pm me
dont even bother trying with voip and numbers off free sms sites, it wont work
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negative trust with an auto sell
what could go wrong
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is it a US account ? if yes i can buy all
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the going rate for these cards is 50-60%
I can do $120
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how much do you want for it? has it been used at all
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rate is bitstamp +3%
please dont message me offering less than that, the answer is no.
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bitstamp rate +4%
I will not sell for below market, so please dont waste your time or mine
escrow welcome with localbitcoins
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Yes and whats your point?
I want BTC. Dont want to add another step to the exchange and eat even more fees.
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We can negotiate rates... looking for $300-$500
will send first to trusted.
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Was sent directly to me as a gift, through giftcards.com can show screenshot for proof
no lowball offers... i will send first to green trusted members, otherwise, escrow required
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