Hello,

first of all ? sorry if this is an odd topic for this forum.
But I also posted it in the Iota forum and no-one seems to be there.

I was using Iota Light Wallet 2.4.0 on my old Macintosh Laptop (OS 10.12.6).
In the meantime I switched to a new laptop and did not check my account for a while.
Now it turns out, the software on my old laptop only shows "no connection" when I open it.

I read in a forum that I should download Trinity, which I did (to my new laptop).

The problem is ? the seed that I needed for Iota Light Wallet was 60 characters long.
Trinity is asking for a 81 characters seed (which I havenot got).

What can I do to get access to my Iota currency somehow?

Thank you and best wishes,
Andi

That was the solution.
Finally I got my Cryptos back.

TryNinja, HCP, Lucius, BitCryptex, o_e_l_e_o, Pmalek, DireWolfM14, BitMaxz, crwth >
Big big thanks to all of you, you made me very happy!

First of all – thank you all SO MUCH.
It is great that you take the time to walk me through this, I really appreciate this.

1) I uninstalled the apps
2) I made the Firmware Update 1.6 – everything worked out as planned.
3) I reinstalled the apps and they are on the wallet again.

So far so good, BUT:
I still cannot click "portfolio" in Ledger Live. It is still grey.
Seems I still havenot got access to my Cryptos.

Please tell me what else I could do.

Thank you!

PS:
Just in case anyone is unsure if he should transfer his Cryptos to a Ledger wallet, I want to inform you that
Ledger "support" has not yet even gotten back to me once. Due to this fact I wouldnot recommend anyone
to buy this pricy product. You're completely left alone if you got any technical problems.
I havenot yet encountered any problems with any of my software / online wallets and deeply regret that I chose Ledger.

Thank you all sincerely for your time and great advise!

I got three (hopefully) last question:
As you suggested, I would try to make a firmware update and hope that it works out.

The explanation says that I should remove existing wallets in Ledger Live before starting the update.
My question is – Ledger Live doesnot find all of my wallets. There are 4 wallets installed (that I can see
on my Ledger display) but Ledger Live does only recognize 2 of them.

Question 1:
Shall I remove all 4 wallets manually on my Ledger device
or shall I remove only the 2 wallets that Ledger can find by using the Ledger Live Manager?

Question 2:
DireWolf14 said that besides the 24 words I also need to remember a passphrase.
Isn't the passphrase these 24 words? At least I cannot remember another password than that.
But it is more than a year ago I set everything up, so it is possible.
Just in case I set up a passphrase and cannot remember it – is then everything lost?
What's my best option for proceeding in this case?

Question 3:
If everything works out as planned, and the firmware is upgraded, I then need to reinstall
my 4 wallets in Ledger Live, right?
Will I then see the cryptos in my portfolios right away? Or do I have do do anything from there to get my
cryptos back onto my wallet and make them visible in Ledger Live?

Thank you!

Thank you for all your quick feedback!

I got the 24 words phrase, so that is not a problem.
But I mean, these 24 words they can only restore my Ledger device, right?
But would it also restore all 4 wallets that are on the device?
I am not so sure about that.

So what is the best (and also safest) step-by-step way to deal with it from now?

Sorry for bothering you guys, but I wrote to Ledger and they send a reply that tells me
that it will take 10 days to get an answer and I would go crazy by then

Hello,

I baught a Ledger wallet in December 2017 and placed 4 currencies on it:
Ethereum, Bitcoin, Bitcoin Cash, Ripple.

Now (April 2020) I wanted to check my portfolio, just to realize that the Desktop Software is not working anymore (it was called "Ledger Manager", I also had installed "Ledger Wallet Bitcoin" and "Ledger Wallet Ripple" on my laptop).

I checked on their website that there is a new software, so I installed "Ledger Live" on my Mac.
This app can find my Ledger device and it shows that "Bitcoin Cash" and "Ripple" wallets are installed.
But it does not find my wallets for "Bitcoin" and "Ethereum" that are much more important.

And the worst thing is that I cannot click the function "Portfolio" which is greyed out.
So I cannot even check if my cryptos are still there.

Mac: OSX 10.14.6
Ledger device: Firmware 1.3.2
(It seems to be outdated, but I cannot install new firmware on my wallet as long as I have not secured my saved crypto currencies somehow)


Please help me, I do not know how to get access to my savings and how to do transactions.

Thank you!