Show Posts
Hello, yesterday I transferred the Bitcoins, yesterday I got the confirmation from CoinPayments that the payment had been received and today I have sent this mail, what do I have to do now?
------------------------------------------
Your payment of XXXXXXX BTC to DIMCOIN ICO has timed out without us receiving the required funds.
The transaction with ID XXXXXXXXXXXXXXXX has been cancelled.
If you sent funds that didn't confirm in time to complete the transaction, they will still need to confirmation on the blockchain before we can return them to you. Only after it has been confirmed on the blockchain will you receive an email within 8 hours with a link to claim the refund.
If you don't receive the email 8 hours AFTER getting confirmations or need any help or assistance feel free to contact us at https://www.coinpayments.net/help-support
-------------------------------------------
Check the IDs of both Payments. It is possible that u double clicked the "invest" button" by mistake. Then u get instantly a new payment request with another id. your first payment was paid and the second has timed out.
Thank you, I remembered that I made a first request and did not finish it
