Yes 100% true.
I will say that the transaction has finally gone through 22 hours later but it did get processed.
It was enough of a scare that I have now taken all my coins off the exchange. I don't mind if there was a issue that was getting sorted, but the lack of information/contact was enough to make me move.

I will say again the withdraw DID go through just took a lot longer than what I was comfortable with

I have had a BTC withdraw in the process for 15 hours and it still has not shown up. The funds are still in my account but I cant use them as it says I have a zero balance.
The withdraw has not shown up on the block chain.

Anybody else done any withdrawals in the last day that have gone through?

Thanks