Hitbtc scammed me +100K and have disable my account!!


I have deposited 2100 neo on hitbtc i have switched 500 neo in dash and transfered in my hardware wallet it was succesfuly transfered. After that, i have try to transfer another 500 neo in dash again and put it on my hardware wallet but i never received my dash in my hardware wallet. After that i have try to transfer 10 neo to my original wallet to make a test and i never receive it also. I have open a ticket to explain my problem. But now i try to connect on my account, i put the good e-main and passwordi put my 2FA and i can't connect on my account.

Now i feel been scammed about alot of money.


THERE IS MY TICKET : Your ticket has been registered with the Ticket ID #289045.


After that, hitbtc replied to my account : "Dear trader, thank you for reaching out to us.

According to AML/KYC rules, which HitBTC exchange is subject to, our security department is monitoring all activities on our platform. Our goal is to stay secure and reliable, safety of every transaction being ensured.

Pursuant to internal policy on customer identification process, we kindly ask you to provide us with the following:

- A clear closeup photo of your document (national ID or driver’s licence), being held in your hand. Scanned images are not accepted; - A photo of yourself settled near your monitor with this ticket viewed on screen. You should be easily identified on the photo, and this exact text with the following picture should be clearly seen.

Regards, HitBTC Team"



I provided the photo cover of my passport, my passport main page picture and also a photo of myself settled near my monitor with this ticket viewed on screen.



Then i got another reply to do  the AML/KYC procedure and explain all my blockchain transaction.... I  provided my social security number, my business number (NEQ), my passport picture and a picture of me with my passport. I'm not a professional about track my transaction in the blockchain but i have do my best for explain everything, I hope that's is enough!!! I feel like i been scammed by them, i can't have acces to my account at all.

You can find the same topic on the scam report section.

Will keep my post updated until it's my issue gonna be be resolved.

Maybe its still lacking which you would really need to add up some screenshots regarding on such transaction like conversation or any verification that you had purchased tokens either on your email or on the website itself of that particular project.It seems they do become more strict because I had remembered last transaction with having a 10 ETH transaction doesn't have this kind of verification or hassle from them yet it goes without any problems.

I have a very long time I can not withdraw funds in this shit exchange. I do not receive a confirmation letter. What to do? Nobody answers the letters! Now, in general, there is no possibility to write in support, it was simply turned off!

I believe they are asking you how did you get those tokens. If you got them from the ICO, how much did you invested, etc...

Hi, I'm facing a big trouble on hitbtc, it shows 'currency operation not available', all my money blocked on this site, it's all I have, i feel so tension by now, almost getting crazy because of this matter, please clue how I can contact hitbtc... I tried to send email and support ticket, no response, and no telephone number available...  what to do???

Submit a ticket through this link https://support.hitbtc.com/hc/en-us/requests/new?ticket_form_id=360000030529
Currency operations not available issue is already selected, so you don't need to change that. Proceed with the email and comment.

if you have problem you can sending ticket
or you can post in hitbtc official thread in bitcointalk, so you can get response from hitbtc

Players are playing pump and dump game with this coin, not buying as it has become very very risky, we don't know when it will be dumped and when it'll be happened, it'll dump hard. Also many people are here having alot of issues. On chart the line is displaying downtrend but players are selling it on uptrend that is high risk.

why is the price dropping so hard since a couple of days?!

does something happened ? is this now a scam exit???

need more info thx