I wish to personally apologize for the issues with the XPM deposits that happened yesterday. This is not the kind of service we are known for or wish to provide. We had a major update to the deposit script and a few accounts did get affected with deposits not confirming properly, we cleared all the issues within 8 hours. We know 8 hours is not a good very turn around time, but this is not something that happens everyday.
We have re-instated a "Refresh" button in the Manage Funds https://www.coins-e.com/exchange/wallet/manage/ section, This button directly triggers our deposit script to look out for any pending deposits in your account.Please try using the 'Refresh' button if you don't see your deposits, if in rare cases that the account Refresh button does not work please contact support at
https://www.coins-e.com/contactus/ we clear issues as soon as possible.
We are young and are working really hard in the middle of a very rough climate. You guys know how it is with blockchains being forked and new coin client having several issues we do face a very hard time. In spite of all this we have constantly grown, we are now supporting over 50 coins. We are here to build a robust crypto currency exchange. We are incorporating new features almost every day.
I once again apologize for the trouble we put you through, no reason is good reason to have held your funds unusable for such a long time. I assure that we are taking this issue very seriously and that such issues would not occur in the future.
We hope that you will continue to support coins-e and inspire us to innovate.
Cheers
-Minus