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101  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 22, 2019, 07:42:34 AM


Are you trying to say if there is no sign of suspicious activity you won't perform identity verification?

That is correct.



You are avoiding to provide clear answers.

Post all criteria under which you will perform identity verification and post "several thousand dollars" using numbers.

We can list using different IP addresses and multiple transfers between accounts with subsequent withdrawals as such criteria.
At this point, we will not be able to specify exact amounts.
Our KYC policy will be reviewed and I hope to get back to this thread with more transparent information afterward.
102  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 21, 2019, 03:19:31 PM

But it is one of the criteria.

Please post amount above which freewallet has to perform identity verification because of AML and CTF regulation and all criteria for which you ask users to verify identity to comply with AML/CTF regulation.

Hello,
There is no specified amount. We pay particular attention to the amounts from several thousand dollars being transferred with signs of suspicious activity.



Are they at it again?

14,000 USD worth of tokens worth frozen in this users account for 18 months?



We always encourage our users to consider which tokens we support prior to sending a transaction.
103  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !![Solved] on: July 19, 2019, 10:30:28 AM


If you can not trade with token, sell them, buy other token and so on than valuation of this token is eqaul to zero....

Dear Charlie,
Would you share your support ticket number, please?
104  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 18, 2019, 12:15:07 PM
The proper way is to establish this before the user deposits. If a user passes KYC, you know who the user is and you know funds deposited afterwards belong to that user. If anything comes up, you can always ask the same user to verify his identity again to prove ownership of the account/funds.

However, if you do this after depositing, you can't be certain the original user is the same as the person submitting KYC-documents.




Stop hiding behind obfuscation, you clearly don't follow established and common methods. Most exchange & custodial wallet have detailed information/procedure such as :
1. Limit deposit/withdraw (whether it's daily, weekly, monthly or all-time) without identity verification
2. If user deposit above limit, you should ask for identity verification after deposit is made, not when user attempt to withdraw.

Why don't you start by mention those information on your Customer Support page for sake of transparency and prevent your user getting confused/angry?

Let me answer to both statements made above:

Since we are not able to perform KYC to absolutely all users, we can't be certain that suspicious activity will not be manifested on the accounts that have avoided the verification.
Under the current model, a few users are requested to comply with KYC/AML requirements whereas the proposed option puts many more of them under stress.

Mind that the real practice of "other wallets" may vary and contradict to the "detailed terms".


Anyways, if only you hadn't advertised your service as a wallet, but rather a changelly-esque style exchange, a lot of these arguments mentioned above would've been avoided.
(Though i must note that asking for KYC after someone performs a transaction is still scummy behaviour, whether legal or not, and rather absurd if the transaction doesn't include fiat and or gateways to fiat.)


Again, Your TOS is still ridiculous though. I'm not sure where you're based, but i'm pretty sure you can't just claim funds of customers that you deem to be "Fraudulent".

Thanks for making these points.

We appreciate the feedback of the community expressed here and considering the modification of our present KYC policy with respect to reasonable concerns.

105  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 18, 2019, 09:42:59 AM
I'd like to draw the attention of everyone in this thread that the referenced issue was closed on Friday and the customer could withdraw his funds.


And what do you do with the money of people that don't speak out against you after you subject them to a "random" KYC check?

Per your TOS you can just claim that, right?

We treat all the issues equally no matter if they are spoken in public or not.
106  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 18, 2019, 09:18:43 AM


'Private keys' and 'addresses' are technical terms.
So, please explain what you meant with your statement.

The reason i am asking is, because it doesn't make any sense. It is not possible to 'share private keys with addresses'.

I honestly start thinking you almost know nothing about bitcoin at all, which makes it even more worrying that you are hosting a fake-wallet..

Let's put it this way: under our model, it's not feasible to provide private keys to individual wallet addresses.

Anyway, this is our right as a service provider as well as one of the options available in the market today.

Regards,
107  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 18, 2019, 08:13:26 AM

But you didn't confirm nor deny correct amount above which you are enforcing KYC. Can you write exact number using USD?

As we mentioned, amount is not the criterion.


You are playing on AML card so I will assume that you have reported lots of suspicious transactions to authorities because of AML regulation, especially because you are operating under Hong Kong's law which is part of FATF.

Is my assumption correct or wrong?  Smiley

There are no "AML cards". From time to time we have to address the legal requests of public authorities.
108  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 18, 2019, 08:00:00 AM

When you hold the customers private keys, you are responsible for its security.

If suspicious transactions were identified, it is because your system lacks security, as you are the only one responsible for its security (as the user cannot spend funds, only you can).

It is the same as a bank, a cloned credit card... it is always banks/credit card fault, never customer fault. So, if suspicious transactions happened, you are the only one to blame.

Imo, the biggest problem is the lack of transparency. Why don't you let users choose if they want you to control the private keys or not? Why don't you ask them if they want to make KYC (and transact more than X btc) or not? Holding their funds hostage just because a lot of btc showed up, or you decided to create a "new holding criteria" is trustworth.

We do not deny this liability and consider it out top mission.
You've probably heard of many security breaches revealed with advanced exchange and wallet platforms. Preventing such breaches is a continuous task to do.

Our service model is based on providing a secure cold storage technology so we do not share private keys with individual addresses.
We are not able to detect every single individual situation bearing the risk of fraud with 100% guarantee and therefore impose KYC based on these criteria.

The one claiming a full transparency from financial service is in the best position for likes, approves and "supporting the flag".
However, as a service provider we also encounter the necessity to properly address all requests from public authorities on certain transactions.   
From the part of customer service, we strive to ensure the best possible speed of resolution of such cases that are inevitable in existing reality.


We know that thanks to our system we identified a lot of suspicious transactions, which prevented our customers from losing money. That's a mere practice.
In this case, how did you stop this customer from losing money? Smiley

By ensuring he is a rightful owner of these funds.
109  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 17, 2019, 02:27:09 PM
@freewallet can you confirm or deny this https://bitcointalk.org/index.php?topic=5165363.msg51836767#msg51836767 ?

In scam accusation you have stated this:

Hello,

As per our terms and conditions, we are authorized to perform the verification procedure: https://freewallet.org/terms (please read the 5th paragraph)

However, we are making sure to have our customers' accounts verified as soon as it is technically possible.

In your case, the risk-scoring algorithm has detected suspicious activity. For security reasons, we are not able to reveal all the details of this process.

Thank you for preparing the requested documents; we'll definitely get back to you today.
User transfered $190000 and exchanged them. Tried to withdraw BTC and then you performed KYC.

First, KYC should have been enforced at step 1 (user transfered 190000$ exchanged them).
Second, KYC should have been enforced at step 2 (user tried to withdraw BTC worth $190K)

I will quote this again:

Quote
[...]we are authorized to perform the verification procedure[...]

In your case, the risk-scoring algorithm has detected suspicious activity. For security reasons, we are not able to reveal all the details of this process.

It is not that you are authorized to perform the verification procedure, you are obligated to perform verification procedure for $190K. Things you mentioned in this thread, KYC because of different IP is pretty much nonsense. Things you said in scam accusation thread, that you have performed verification procedure because your algorithm has detected suspicious activity is also pretty much nonsense.

All this means that you know shit about AML regulation.


Thanks for sharing your knowledge and understanding of the process: it's very determined.

Will you admit that not all credible AML algorithms (including the software) adhere to these guidelines?

We know that thanks to our system we identified a lot of suspicious transactions, which prevented our customers from losing money. That's a mere practice.
110  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 17, 2019, 01:48:28 PM
Of course, making two posts in sequence won't let people "trust us with their money".

You either don't get it or try to ignore it miserably.

Posting two times in a row doesn't mean that people shouldn't trust you.. but the fact that you can't even admit it and expressing it as 'moderators are evil, they delete posts' is just a plain stupid move.
And imo, THIS makes you even less trustworthy and more shady than you already have been.

Why can't you simply admit that you made a mistake here by multi-posting ?
How can i know that you will admit your mistakes when they are more severe (e.g. loss of user funds) if you can't even admit posting twice in a row ? ..

Through this exaggeration, I am just trying to point out to certain bias in this discussion.

Which user's funds were lost, may we have a look at this case/user ID etc.?
111  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 17, 2019, 12:38:07 PM

You always replied with multiple posts in a row instead of simply quoting and answering in one single post.
Each time you answered X people, you created X posts in a row.

If you can't even admit doing such a lenient mistake.. how shall people trust you with their money  Huh
I don't understand why you can't even be honest about such a trifle..

Well, this opinion might be illustrative when it comes to online discussions, that do not imply the answer of an accused party.

Of course, making two posts in sequence won't let people "trust us with their money".

Speaking to the point: there is no such policy imposing us to close KYC in favor of only those users who complain in public.

As always, we are available when it comes to a customer's query.
112  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 17, 2019, 11:23:58 AM
We'd like to comment on some statements here but moderators keep removing our replies.
Posts are only deleted when they break forum rules. I suggest to read Unofficial list of (official) Bitcointalk.org rules, guidelines, FAQ.

You keep breaking this rule:
32. Posting multiple posts in a row (excluding bumps and reserved posts by the thread starter) is not allowed.
You should use the edit button instead Smiley

No multiple posts were made.
113  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 17, 2019, 07:59:48 AM
We'd like to comment on some statements here but moderators keep removing our replies.
114  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 16, 2019, 11:24:29 AM
He made a conversion transaction (from Tether to BTC), using our service.

What does that have to do with anything? Are you saying KYC wouldn't apply to someone who deposits and withdraws the same currency? What about the claims of suspected hacking?


Hi,


If the hacking is suspected (which happens upon a user's request), we are putting the activity on hold until KYC is completed.

Responding to other concerns expressed in this thread, let us make it clear that we may from time to time conduct KYC procedure in case our risk-scoring system detects:

- multiple transfers of funds in and out with very short intervals;
- IP address is changed.

There are many more but we cannot list all the criteria.

115  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !![Solved] on: July 16, 2019, 07:18:07 AM
Like I said before.....losted all hopes after almost 1 and a half year....thanks for not helping me and losing me a 14.000 usd.


Still waiting......at this moment i have losted all my hopes that this will ever be done.....so disappointing...... Cry



Hello everyone,

i am waiting for about 6 months FREWALLET team to add ROX token to their wallet.

I am patient guy but this is really to much. I looked for this topic on the internet and I saw that there was some tokens added in month, max 2 months, so I thought ok i wioll wait for a little bit and that's it.

But now I am allready waiting for 6 months!!!! I am really afraid that I will lost all my funds.....

Please freewallet team, help me with this issue, it is really taking to long....

Hi Charlie, our management added new tokens since then, however, I am sorry ROX wasn't on the approved list. We will continue monitoring the situation with ROX and will let you know of any news. I noted down your details Smiley

Hi Charlie,

You can check the funds are still on the address and haven't been stolen, lost or disposed of in any way. A list of all supported tokens can be found on our website.
116  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 15, 2019, 02:23:47 PM


The customer whose "issue was closed on Friday". Did that person have to go through KYC just to get their own funds back?

He made a conversion transaction (from Tether to BTC), using our service.
117  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 15, 2019, 01:31:09 PM
I'd like to draw the attention of everyone in this thread that the referenced issue was closed on Friday and the customer could withdraw his funds.


And what do you do with the money of people that don't speak out against you after you subject them to a "random" KYC check?

Per your TOS you can just claim that, right?

We treat all matters equally no matter if they are spoken in public or not.
118  Other / Beginners & Help / Re: Be careful of mobile wallets that holds private keys on: July 15, 2019, 12:12:29 PM
Hi

We can see two threads started at one moment on one forum. Both are targeting the issues resolved to the customer's benefit and therefore exhausted.

Understanding that the competition is extremely tough at the point, we'd like to take this "elucidation" as another opportunity to assure our customers: we are always online to assist.
119  Economy / Reputation / Re: Freewallet.org Flag - Please Support on: July 15, 2019, 12:03:08 PM
Basically Freewallet is withholding a customers funds (15.2BTC) due to some KYC, small-print bull shit

Flag - https://bitcointalk.org/index.php?action=trust;flag=456

Thread - https://bitcointalk.org/index.php?topic=5164369.0

Freewallet user profile - https://bitcointalk.org/index.php?action=profile;u=1177176

The person scammed -

Hello, from a friend in chat room, I knew Freewallet.org where I could conveniently exchange cybermoney only by registering. I believed that BTC would appreciate on July 10 so I transferred 190000 USDT in total on July 9 and successfully exchanged the money into 15.2 BTC. Website: https://live.blockcypher.com/btc/address/3MYY7addBQNQn4DW8Bz2FRUNdsexLKt88D/
When I tried to transfer the 15.2 BTC out of Freewallet.org, the website reminded me of “Error in transaction fields”. I did not know why this happened so I tried for many times.

https://imgur.com/BdaWsdz

I got the following email from them,

Quote
We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.

There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.

To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.

In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.

Rest assured – your funds will remain on your account untouched, and you can always check your balance.

Thank you for your understanding, and we are looking forward to hearing back from you!

It is ridiculous that I can provide correct Email confirmation, 2-factor authentication and PIN code but the website reminded me of” detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account”. The website require me to provide my personal information. Is Freewallet.org a wallet? Why does it require me to provide my personal information like an exchange? I do not want to provide but the price fluctuation of BTC is huge. I have no time to communicate with them so I have to compromise and provide Freewallet.org with my personal information.





For fear of Freewallet.org having more reasons to refuse me, I contacted a professional translation agency to translate my personal information, and sent it to them again. They told me to wait for their approval. But I haven’t received any news up to now. I have emailed them several times to speed up my information review, but they only told me to wait. Now the price of Bitcoin has fallen, so that I have lost USD 30,000 on Freewallet.org. I hereby warn everyone that please do not use Freewallet.org. I just want to get my money back now.

Please support!

Hi

What makes you raise this issue again once it was resolved back to Friday?
120  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: July 15, 2019, 11:00:38 AM
Freewallet,
The problem for me is the lack of transparency.

When the user deposited 190.000 usdt, there was no warning. He wasn't warned that "you will need to do kyc to withdrawal that amount"
If you were a transparent service, you would refuse to receive such amount until he does kyc, not refuse to withdrawal.
It's easy, just make a pop up asking how much the user wants to transfer before showing the public address to receive.

It is very comfortable for you to comply with all regulations while you are holding someone else's money, isn't it? Why didn't you said that upfront?

And no, writing that in the guidelines or whatever is not being transparent

Thank you for making the point.
We are considering the possibility to add the warning.
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