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181  Economy / Service Discussion / Re: Freewallet and Stellar? on: February 20, 2019, 02:08:09 PM
I can't even log in anymore and the one experience I've had with Freewallet was pretty terrible.



I used your service once to get a payout from Minergate, only to find out that I couldn't withdraw my Monero because your added fees were too high.

Hello eternalgloom,

Sorry to hear about your disappointing experience.

1. We recommend you to reinstall the app. Along with that, you always can access your account via the desktop version: http://bit.ly/webwllt

2. Was this transaction planned a long time before? We've cut the Monero fee a while ago.

Please try to sign in your wallet and proceed with the withdrawal. We'll be glad to assist you should you have any further queries.
182  Economy / Service Discussion / Re: Freewallet and Stellar? on: February 20, 2019, 01:21:00 PM
Hi gentlemand,

We believe 3 mln of users find certain advantages in our service, such as multiple security features, easy in-built exchange, plenty of coins to operate with etc. The main benefit is, however, fast and efficient support service.

Really?
I have coins on my Ethereum address under Freewallet and I don't know if it is supporting ERC20 token which I didn't know, but until now I can't recover those coins. But if I scan my Eth address on Etherscan.io my token is still there. Ain't sure if you are telling the truth about fast and efficient customer support, it's almost a year submitting my complaint ticket but only a bot reply from my Gmail.
For me, good luck for those who used Freewallet. Huh

Hi sheenshane,

So far, we have not received an update from you. Have you sent us more details on your transaction? Looking forward to receiving an update from you.

183  Alternate cryptocurrencies / Announcements (Altcoins) / Re: [ANN][NYC] NEW YORK COIN at 2017 MACY'S THANKSGIVING DAY PARADE IN NYC! on: February 20, 2019, 07:24:13 AM
Quote

I use the Coinomi wallet

(best one out there-- available for Android and iOS, you control your keys and the wallet does not require KYC-- just like a hardware Ledger, Bitlox or Trezor does not-- and the wallet company, Coinomi, cannot freeze or lock out access to your coins like Freewallet and many other crypto "wallets" out there.  Remember, if someone can lock you out of your wallet then it is not your wallet. Enjin's cell phone wallet is a good candidate also.)

however to find your .dat file use Windows search function and make sure "hidden" and "system" files are included and search for

"wallet.dat"

and it should turn up.

Hi,

Have you ever used Freewallet and had your account locked or denied access to your funds? I will be happy to hear from you at lauren@freewallet.org.

In regards to your assumption, we don't lock access unless the security algorithm is triggered; it's been extremely effective so far in preventing illicit activities and money laundering.

Hope this helps to shed light on Freewallet's service! Smiley

184  Economy / Service Discussion / Re: Freewallet and Stellar? on: February 15, 2019, 08:13:57 AM
1. We are a custodial wallet. You can always restore access to your funds with us. Our assistance is swift and you get a reply within minutes.
2. You still can export and import BTC with our service.

FreeWallet is sure is a custodial wallet. Which is why I suggest against using such wallets in the first place, because having a custodial service to handle your funds for you is just an added unnecessary point of failure; not to mention one of the advantages of bitcoin and most cryptocurrencies is "being your own bank". Having to unnecessarily use a custodial service defeats that purpose.

What may seem a "point of failure" to part of users, would be fast and comfortable service for the other part (very significant). We are proud to perfect our developments for this group of customers.
185  Economy / Service Discussion / Re: Freewallet and Stellar? on: February 15, 2019, 06:57:27 AM
As a person who frequently browses Reddit r/bitcoin, r/cryptocurrency, and some others, never touch FreeWallet.

1. They have access to your private keys(regardless if encrypted or not)
2. They don't give you access to your private keys
3. They're notorious for locking up accounts for some reason and requiring KYC for some reason

Scam or not, I personally won't risk it.

Hello mjglqw,

Let us address your points.

1. We are a custodial wallet. You can always restore access to your funds with us. Our assistance is swift and you get a reply within minutes.
2. You still can export and import BTC with our service.
3. The verification procedure is part of our terms and conditions. Recently, we made it more transparent, easy and quick for customers. Mind that such procedures are becoming almost inevitable for the most part of financial services.
186  Economy / Service Discussion / Re: Freewallet and Stellar? on: February 15, 2019, 06:50:11 AM
There's no reason to trust Freewallet or any closed-source wallet until they change to open-source model and has been audited by professional (or you can audit it by yourself).

For Stellar, just use Stargazer. I used it few years ago and it works pretty well, but i've no idea if android version is as good as desktop version.

Hello ETFbitcoin,

Our current focus is on users' satisfaction.

We value all feedback and will consider taking steps to better transparency.
187  Economy / Service Discussion / Re: Freewallet and Stellar? on: February 14, 2019, 07:26:27 AM
Quote
Really?
I have coins on my Ethereum address under Freewallet and I don't know if it is supporting ERC20 token which I didn't know, but until now I can't recover those coins. But if I scan my Eth address on Etherscan.io my token is still there. Ain't sure if you are telling the truth about fast and efficient customer support, it's almost a year submitting my complaint ticket but only a bot reply from my Gmail.
For me, good luck for those who used Freewallet. Huh

Hi Shane,

The list of the supported ERC-20 tokens can be found here: https://support.freewallet.org/en/support/solutions/articles/9000134815-supported-erc20-tokens

We add more and more tokens as we develop and grow our user database. I will be happy to personally look into your case. Feel free to drop me a message at lauren@freewallet.org with your User ID and support ticker number if you still have our emails in your inbox.

Looking forward to hearing back from you!

- Lauren
188  Economy / Service Discussion / Re: Freewallet and Stellar? on: February 13, 2019, 03:02:53 PM
Hi gentlemand,

We believe 3 mln of users find certain advantages in our service, such as multiple security features, easy in-built exchange, plenty of coins to operate with etc. The main benefit is, however, fast and efficient support service.
189  Economy / Service Discussion / Re: Freewallet and Stellar? on: February 13, 2019, 02:27:37 PM
Hello everyone,

It's great to see a vivid interest to the new coins we are launching. Our wallet can proudly list the top crypto coins in its range.

We've tried to address some points made here.

As an active service dealing with volatile and intangible product, our brand often receives a "scam" label (which is aggravated by the fact we don't share private keys with individual addresses).
Scam implies fraudulent and dishonest behavior aiming to get a short-term gain, doesn't it? Let's match this with real facts.
As you can see from the discussion links posted above, we always provide all the necessary assistance to our users and resolve the majority of the requests.

Check this link to find the contact info: https://freewallet.org/processing
190  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 06, 2019, 06:48:58 AM

Android Play Store used to have a real Tether wallet, not some third-party application like this freewallet thing that takes custody of your tokens.
The legitimate Tether android wallet is gone, and there's no replacement.
Here it is in red italics:
There is no Tether Wallet in the Play Store and there has not been for more than a year.
Tether.to web wallet still works, apparently.



Now we know why Tether has been so popular among our users! Smiley

Youíre quick to call us thieves, but what makes us is different is our fantastic Support team (name a service where you can receive a response within minutes) and that we work towards resolution with every single user as you will read in all the threads.

In case you donít see an answer from us, let us know!  Wink
191  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: February 01, 2019, 09:37:54 AM
 
Quote

no one replies to me from yesterday, already sent several emails


Hello,

You can resume all operations on your account now. Thank you for your cooperation.
192  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: February 01, 2019, 09:25:35 AM
Please rest assured that we are doing everything possible to process your case as fast as possible, and we appreciate your cooperation a lot. The information you provide is absolutely safe with us and is needed solely for the verification purposes.

Thanks, waiting

finally i can commit that freewallet is pure scam, please avoid to use it, they will steal your funds. im gonna start a public suit case against them, will keep you posted regarding my progress. please pm if you want to joint me. these scammers stoled 20K of USDT from my account, fuck you freewallt

Hi, thanks for sending us your support ticket number. As soon as the requested information is provided, the account access will be fully restored. You can always check your account balance to make sure your funds are on it. Until you see them reflected, they haven't been moved or used in inappropriate ways for illicit actions.

Please get back to our agent with the requested information and we will get back to you shortly.

Just got an email from your team that they need more time to review provided information. Another bullshit, how long are you gonna hold my funds? Everything was provided long time ago, just give me my money back, scammers

Hi


We've also specified the approximate time range in our email. Thank you.
193  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: February 01, 2019, 09:06:32 AM
Please rest assured that we are doing everything possible to process your case as fast as possible, and we appreciate your cooperation a lot. The information you provide is absolutely safe with us and is needed solely for the verification purposes.

Thanks, waiting

finally i can commit that freewallet is pure scam, please avoid to use it, they will steal your funds. im gonna start a public suit case against them, will keep you posted regarding my progress. please pm if you want to joint me. these scammers stoled 20K of USDT from my account, fuck you freewallt

Hi, thanks for sending us your support ticket number. As soon as the requested information is provided, the account access will be fully restored. You can always check your account balance to make sure your funds are on it. Until you see them reflected, they haven't been moved or used in inappropriate ways for illicit actions.

Please get back to our agent with the requested information and we will get back to you shortly.

no one replies to me from yesterday, already sent several emails

Hello,
Please accept our apologies for minor delays: we have our best agents working on your case. Additional time may be needed to review your documents.

At the same time, let me make a point that all your letters have been addressed; I am sorry that the last few queries have remained unresponded. We've answered them as well.

Thank you for complying with our verification procedure and your cooperation.
194  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: February 01, 2019, 07:18:01 AM
Please rest assured that we are doing everything possible to process your case as fast as possible, and we appreciate your cooperation a lot. The information you provide is absolutely safe with us and is needed solely for the verification purposes.

Thanks, waiting

finally i can commit that freewallet is pure scam, please avoid to use it, they will steal your funds. im gonna start a public suit case against them, will keep you posted regarding my progress. please pm if you want to joint me. these scammers stoled 20K of USDT from my account, fuck you freewallt

Hi, thanks for sending us your support ticket number.
You can always check your account balance to make sure your funds are on it. Until you see them reflected, they haven't been moved or used in inappropriate ways for illicit actions.

Our agents will get back to you shortly.
195  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: January 31, 2019, 08:20:38 PM
Please rest assured that we are doing everything possible to process your case as fast as possible, and we appreciate your cooperation a lot. The information you provide is absolutely safe with us and is needed solely for the verification purposes.
196  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: January 31, 2019, 05:43:52 PM
I cant withdraw my funds as well, keep listening Freewallet bullshit that I need to pass verification and explain them the origin of my funds. Who the fuck are you to ask the origin of my funds. However I've provided all necessary information and  they still didn't complete my verification. Avoid Freewallet if you want to keep your funds safe, this is not a wallet, its a scammer service

Hi! We understand the inconvenience to have to go through the verification procedure. However, this is a necessary step for regaining access to the operations on your account. This is not a procedure that every user has to go through, only when there is suspicious activity detected. If you already provided all the requested information, our technical engineers will look into it and get back to you shortly.

If you could please share your support ticket number with me, that would be great! I will see into it personally.

Thanks a lot!
197  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: January 29, 2019, 07:28:48 AM
Let me tell you my story about freewallet.org

I have deposited 500'000 DGB 11th of January to exchnage it to BTC. That was my critical mistake to use this service.
The exchange operation was failed, and support told me that there was transaction errors and my funds are refunded to my account.
I've tried to withdraw all my DGB from freewallet.org to my cold wallet. And since 11th of January I can not process any operation, there is only failed status on each with such error: Error in transaction fields.

Support team are just talking about giving them more time to help me, but do nothing.

Here is my deposit: https://digiexplorer.info/tx/0b087baf6f474cc1ef1bb81f89656c56b1520a0a8e4841c52d9aa08f6cb27345
Here is my wallet scrrenshot with blocked transactions: https://i.postimg.cc/HLP6Zk45/Wallet.png


Hi Sam,

For the information of all those forum visitors who can read this,

Let me refer to your comment about the successful resolution of your issue in another thread: https://bitcointalk.org/index.php?topic=4442815.msg49298789#msg49298789
198  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: FreeWallet.org - Racketeers of personal and financial data , and scammers . on: January 28, 2019, 02:54:04 PM
Money went out. My wallet is fully working now.

Thank you so much for your update!
199  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: FreeWallet.org - Racketeers of personal and financial data , and scammers . on: January 18, 2019, 10:59:17 AM

Quote
Yes, I have one more issue: I can not verify my email address, there is no verification link in my inbox.

I can see 2 email addresses in your account. I would recommend reaching out to our support either by replying to the last email or submitting a new ticket here: https://[Suspicious link removed]/2rgGdRw
Our specialists will be able to verify successful delivery and get back with a response. Let me know!

- Lauren


[/quote]

Already done, no response yet  Sad
[/quote]

We sent a response within 1 hour to the email address used to submit the request, here it is sa***********mail.net. Our engineers were already notified and will get back to you within tomorrow.

Wish you a great day ahead!
[/quote]

Waiting for email change, thanks!  Wink
[/quote]

Hi! We changed your email address  Wink Can you please check on your end and let me know?

Thank you!
200  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: FreeWallet.org - Racketeers of personal and financial data , and scammers . on: January 17, 2019, 05:45:15 PM

Quote
Yes, I have one more issue: I can not verify my email address, there is no verification link in my inbox.

I can see 2 email addresses in your account. I would recommend reaching out to our support either by replying to the last email or submitting a new ticket here: https://[Suspicious link removed]/2rgGdRw
Our specialists will be able to verify successful delivery and get back with a response. Let me know!

- Lauren



Already done, no response yet  Sad

We sent a response within 1 hour to the email address used to submit the request, here it is sa***********mail.net. Our engineers were already notified and will get back to you within tomorrow.

Wish you a great day ahead!
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