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261  Economy / Scam Accusations / Re: Freewallet is SCAM on: September 14, 2018, 08:06:00 AM
I knock and knock, and still can get inside of my head why people keep believing the a FREE wallet is a good choice to store their funds. It doesn't get into me, I don't understand it and probably never will  Huh

It's free, let's use it to store our shitty coins inside of it without doing any research... Hell of an Idea!! Lot's of people over here that should spend their time educating themselves instead of spending their time feeding criminals.



Because we provide a good service and never stolen any funds. If we did, we wouldn't be here. Simple as that.
262  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 13, 2018, 12:20:27 PM
The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.
Thank you always respond me !
Them still not explain how to blocked my account , and new excuses is my provide information is incorrect , that's ridiculous , them don't know my country language , and not 100% sure them reply me message is correct , them even don't use Google Transfer verification them conclusion is or not correct , just reply me "Please double check the documents you are sending." , about details , you can see my reply them topic contents, and , thank your support , again !

Hello fx911,

I am afraid part of information in this post is misleading and creates the wrong impression about our actions.

As you admit, you sent another person's details in order to prove the fact of the transaction between both of you. However, we requested you to send details for personal verification.

We are scrutinizing the details provided upon our requests with the help of native speakers.

Please get back to our support reps and proceed with further verification. Thank you.

Only scammers say they may freely block a customers account without the need to present any reason! Remember, everyone is reading what you are writing. If I was your customer I would remove my money as fast as possible. You are saying the documents he sent you are not from him, what a surprise!
OP did you send them your ID?
thank your respond !
YES ! ,that's my only way to get back money , and now time , that's look like is scammer actions , them just want more private information !
and i can proof that's information is my private information , and i already proof it to them . them still say that's other people information , because them language consultant think it , i already send Google Translate result to them , proof them language consultant is wrong , and them still choice believe himself !!
Also , i already send my Bank card images , use bank card fiat money buy bitcoin record images , and identity id images , held in my hand identity id images, and them still ask more information excuse to proof "make sure our customer is real person" ,that is unreasonable!!

We will not move with your case any further until you provide all the information we’ve requested in compliance to our security procedure.

Unfortunately, we don’t understand a word of your long message
263  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 12, 2018, 12:45:21 PM
The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.
Thank you always respond me !
Them still not explain how to blocked my account , and new excuses is my provide information is incorrect , that's ridiculous , them don't know my country language , and not 100% sure them reply me message is correct , them even don't use Google Transfer verification them conclusion is or not correct , just reply me "Please double check the documents you are sending." , about details , you can see my reply them topic contents, and , thank your support , again !

Hello fx911,

I am afraid part of information in this post is misleading and creates the wrong impression about our actions.

As you admit, you sent another person's details in order to prove the fact of the transaction between both of you. However, we requested you to send details for personal verification.

We are scrutinizing the details provided upon our requests with the help of native speakers.

Please get back to our support reps and proceed with further verification. Thank you.
264  Economy / Scam Accusations / Re: Freewallet is SCAM on: September 11, 2018, 08:25:55 AM


Hello,
Going through the mentioned links step-by-step would, on the contrary, provide that we are addressing each reported case and offered a solution for each of them expected the case with unsupported tokens which is currently in progress.
One of your links
https://bitcointalk.org/index.php?topic=5007704.0 is not related to Freewallet at all!

Claiming service a scam is quite an easy thing to do; unfortunately, this is not the case with updates on the successful resolution of them.
265  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 11, 2018, 08:11:55 AM
The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.

Hello r34tr783tr78,

As the service provider, we do have the right to take the operations on users' accounts we deem necessary at our own discretion especially when it comes to safety of funds.
We are fully committed to settling the mentioned issue within the nearest possible time.
Unfortunately, the documents provided by a customer belong to different persons.

The investigation is in progress.

266  Economy / Scam Accusations / Re: Freewallet.org 100% Scammer , send out coin immediately ! [10 days not solved!] on: September 10, 2018, 09:27:07 AM
Hello John,

You are duplicating a thread.

We are already in touch with you in the previous one: https://bitcointalk.org/index.php?topic=4980334.new#new.

Just to reaffirm, your issue is being investigated.
267  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 10, 2018, 08:06:34 AM
The reason behind blocking the user's account is more complex than just the amount of funds. Our security is powered by a sophisticated algorithm developed by top specialists in the industry, so we wouldn't take it on lightly.
I've said it before: you should stop calling your service a wallet. This is misleading, as a wallet is something that gives the user full and unrestricted access to his private keys.
What you're running is more like a bank, users are at your mercy.

Your website literally says: "make access to coins easier". How exactly are you making it easier by blocking transactions?


For proper forum usage: please use the quote function instead of adding a color to a copied text.
i'm pretty sure them 100% is a scammer !!
i already sent my a lot private information to them , and them still say again "Pursuant to the internal policy on the customer identification process" and ask more private information
i will call police !! that's 100% is a scammer

Dear Jonh, we are still verifying the information provided by you.
Rest assured we are doing our best to make sure all operations on your wallet will be resumed soon.
268  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: [Unsolved after 70 days] Freewallet.org is a SCAM, do NOT use. on: September 10, 2018, 07:58:12 AM

Quote

freewallet,

You speak like this issue has been resolved and everything is ok now. Are you expecting me to say thank you?

Giving back the stolen money doesn't make a thief not a thief. Giving my ETH back doesn't change that fact that Freewallet is a SCAM. And you didn't give all my money back actually, you take $30 from me. Any you also wasted my time.

If you have any explanation in regards to whether you're a scam, let me know.


Hello John,

We left this message just to let all people reading this thread know: your transaction has been reversed.

Enough facts were given here to make it clear that no theft could ever be made in this situation. You sent your Ethereum coins to your own wallet via the blockchain, and they got to our cold wallet.
Not to mention that the transfer of such a considerable amount to user's own address via the blockchain does seem to be quite a bold test operation with the blockchain fee implied to be paid for this operation.

Paid refund practice is common for financial services especially when it comes to retrieval of coins sent at mistake.
269  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 07, 2018, 12:10:08 PM
The reason behind blocking the user's account is more complex than just the amount of funds. Our security is powered by a sophisticated algorithm developed by top specialists in the industry, so we wouldn't take it on lightly.
I've said it before: you should stop calling your service a wallet. This is misleading, as a wallet is something that gives the user full and unrestricted access to his private keys.
What you're running is more like a bank, users are at your mercy.

Your website literally says: "make access to coins easier". How exactly are you making it easier by blocking transactions?


For proper forum usage: please use the quote function instead of adding a color to a copied text.

Hello LoyceV,

We make this access easier thanks to an easy and comfortable interface, swift processing of transactions and many other helpful features.

At the same time, any process dealing with people's money requires a very high level of safety. If we launch the verification procedure it solely means all operations on this particular account will be scrutinized to make it as secure as possible. 

Noted about the color, thanks.
270  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 07, 2018, 07:28:51 AM
"automatic security algorithm was triggered" with a bitcoin transaction? This looks like a scamish reason to block an account. Better solve the OP request and release his founds or you can count with my negative feedback.

Hello r34tr783tr78,

We'll conduct our verification procedure based on the timeline and criteria we deem reasonable to follow.
Rest assured that we are examining the documents and details provided by John in the fastest possible way to make sure this issue will be resolved to the client's satisfaction.
271  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 06, 2018, 01:35:07 PM
Quote
so , please shortly solved my problem , i don't have much time to focus email
and why you have time to reply by this topic but not time reply my email ?? that's let me not understand

Dear John,

You know that your emails are never ignored; on the contrary, our recent request remained unanswered again.

We believe it makes a little sense to exercise finger-pointing here further.

The sooner you start following the tips offered the sooner you'll be able to resume activity on your account.

Looking forward to receiving updates in your emails.
272  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 05, 2018, 09:30:15 AM
You blocked his account with 1btc? This is a serious and suspicious thing to do. Present a reason or you might end with negative feedback from me. Just found another major scam thread on freewallet: https://bitcointalk.org/index.php?topic=1964190.0
OP if you think they are scammers give them negative feeback using this: https://bitcointalk.org/index.php?action=trust;u=1177176


The reason behind blocking the user's account is more complex than just the amount of funds. Our security is powered by a sophisticated algorithm developed by top specialists in the industry, so we wouldn't take it on lightly.

In regards to the thread you copy pasted the link to, we know it very well since we've been monitoring for a year now. You will also find a simple explanation to why Freewallet operates the way it operates by advanced users.

for you users , i just felling your not any explain how to blocked my account , just simple explanation "suspicious activity", i think i'm activity very normal !
and solved issue very very ineffective .



You can ask our customer support rep for more details about the reasons why the account has been blocked as they are the most qualified specialists who can give this information.

Account recovery 'ineffective' meaning it's taking too long? Providing us with the required information will speed up the process.

i already provide your ask information ,and your support center reply me email a least need 24 hours , so how can i provide what ??
i also ask your support center rep details , and your support center still reply me "internal automatic security algorithm was triggered ", i already do can i do anything .
and your support center still need 24 hours reply me .. a week !! after a week my account still been blocked !!



We have been in touch until 20 hours ago by the email address you have contacted us from originally. Our Customer Support reps are highly qualified and experienced specialists. Your cooperation is appreciated, please continue your dialogue through email to get this resolved.

Thanks
273  Economy / Scam Accusations / Re: Freewallet is SCAM on: September 05, 2018, 09:05:39 AM

Freewallet is a SCAM.

They attracted people to the IGNIS airdrop and the coins were never delivered.

I made a NXT transfer to my wallet at Poloniex which never arrived.

They are scammers. I already complained on your facebook and I was banned.

I no longer have any hope of receiving what I have lost, but I hope that other people will not fall into the hands of these thieves.  Angry Angry

Ignis will be distributed to all NXT holders with Freewallet as promised, based on the December airdrop.

Regarding your NXT transaction, please PM us the transaction hash or provide your support ticket number. If you made a transaction to the correct destination, and it's shown as completed in blockchain, the funds should already be with Poloniex. Have you tried inquiring about the status of your transaction with them?


hi team freewallet ..... a few days ago i made doge payment ... but so now not finish ...... what's the problem? .... can you please? ..... please help me .... status: sending

Hello, the DOGE network was overloaded with transactions due to its evaluation in recent days. Everything is back to normal now but, if you are experiencing any issues, please feel free to submit a ticket to our Support Center from App Settings or on our website as our qualified specialists will be able to assist you better.
274  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 05, 2018, 08:08:10 AM
You blocked his account with 1btc? This is a serious and suspicious thing to do. Present a reason or you might end with negative feedback from me. Just found another major scam thread on freewallet: https://bitcointalk.org/index.php?topic=1964190.0
OP if you think they are scammers give them negative feeback using this: https://bitcointalk.org/index.php?action=trust;u=1177176


The reason behind blocking the user's account is more complex than just the amount of funds. Our security is powered by a sophisticated algorithm developed by top specialists in the industry, so we wouldn't take it on lightly.

In regards to the thread you copy pasted the link to, we know it very well since we've been monitoring for a year now. You will also find a simple explanation to why Freewallet operates the way it operates by advanced users.

for you users , i just felling your not any explain how to blocked my account , just simple explanation "suspicious activity", i think i'm activity very normal !
and solved issue very very ineffective .



You can ask our customer support rep for more details about the reasons why the account has been blocked as they are the most qualified specialists who can give this information.

Account recovery 'ineffective' meaning it's taking too long? Providing us with the required information will speed up the process.
275  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 04, 2018, 07:11:55 PM
Hi,

It would be easier to go through your post point by point:

Scam proof:

We are not sure about the information the link you provided reflects as we see a list of failed transactions. Since they weren't successful, the coins are still with you.

Failed transactions:

There must be a specific reason why the transactions failed to go through and we are confident that our support team looked into your case. If you'd like an update here, let us know the ticket number.

Blocked account:

Due to repeated transactions, our security algorithm was triggered causing in your account being blocked. It's actually a good thing because it has been proven effective in stopping malicious activity.

Long response time:

If it's a difficult case with many specifics, our team needs to look into it and exclude possible reasons for failed transactions one by one. However, since you triggered the security algorithm, our priority will be to verify your identity before proceeding further. In any case, we always follow up with our users, please verify your spam and promo folders for a reply.

We are looking forward to your update. Let us know!

You blocked his account with 1btc? This is a serious and suspicious thing to do. Present a reason or you might end with negative feedback from me. Just found another major scam thread on freewallet: https://bitcointalk.org/index.php?topic=1964190.0
OP if you think they are scammers give them negative feeback using this: https://bitcointalk.org/index.php?action=trust;u=1177176
thank you respond !
i have 1.02BTC amount by freewallet.org ,and i just want transfer my amount to another bitcoin address , them just blocked my account and tell me them "internal security algorithm" detected my account exists "suspicious activity" , that's ridiculous , after 8 days them still wasting my time , about 24 hours reply my once .
after 8 days , them not solved any issue , just want my social network id and my sent source , 8 days ask me 2 message , them still say "verify your identity" ,that's funny
if them want verify your identity , why not register ask you provide it ??

Dear User, we have gained trust of many users around the world thanks to a super user friendly interface, easy transaction and, especially, high security. It is protected by a sophisticated algorithm which was triggered not because of the amount of funds in your account but for other reasons. If you'd like to know more, our Customer support is available for any clarification.

If you'd like to speed up the verification procedure, please provide as much information as you can from the requested list and we will do our best to unlock your account shortly.

Thanks.
276  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 04, 2018, 06:59:40 PM
You blocked his account with 1btc? This is a serious and suspicious thing to do. Present a reason or you might end with negative feedback from me. Just found another major scam thread on freewallet: https://bitcointalk.org/index.php?topic=1964190.0
OP if you think they are scammers give them negative feeback using this: https://bitcointalk.org/index.php?action=trust;u=1177176


The reason behind blocking the user's account is more complex than just the amount of funds. Our security is powered by a sophisticated algorithm developed by top specialists in the industry, so we wouldn't take it on lightly.

In regards to the thread you copy pasted the link to, we know it very well since we've been monitoring for a year now. You will also find a simple explanation to why Freewallet operates the way it operates by advanced users.
277  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: [Unsolved after 70 days] Freewallet.org is a SCAM, do NOT use. on: September 04, 2018, 07:49:43 AM
John,

The funds have been transferred to your ETH account upon $30 payment as of yesterday.

We would like to remind you not to try this kind of transaction 'just to see if it works' in the future as, once they've gone through the blockchain, it's difficult for us to retrieve them, even if the funds have gone into our high-security cold storage. Retrieving funds from our cold storage is not a simple action performed in two clicks but requires extra time and work by our employees.

Nonetheless, we are glad you accepted our solution and the funds have been transferred back into your account (please note, your confirmation has gone through on August 25th.

If you have any questions in regards to future transactions or any other concerns, let us know.
278  Economy / Scam Accusations / Re: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! on: September 03, 2018, 10:50:50 AM
Hi,

It would be easier to go through your post point by point:

Scam proof:

We are not sure about the information the link you provided reflects as we see a list of failed transactions. Since they weren't successful, the coins are still with you.

Failed transactions:

There must be a specific reason why the transactions failed to go through and we are confident that our support team looked into your case. If you'd like an update here, let us know the ticket number.

Blocked account:

Due to repeated transactions, our security algorithm was triggered causing in your account being blocked. It's actually a good thing because it has been proven effective in stopping malicious activity.

Long response time:

If it's a difficult case with many specifics, our team needs to look into it and exclude possible reasons for failed transactions one by one. However, since you triggered the security algorithm, our priority will be to verify your identity before proceeding further. In any case, we always follow up with our users, please verify your spam and promo folders for a reply.

We are looking forward to your update. Let us know!
279  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: [Unsolved after 62 days] Freewallet.org is a SCAM, do NOT use. on: August 25, 2018, 10:04:15 AM
We really want to resolve your issue, and it's not about $30. We receive several hundred refund requests every month, which creates additional workload for our technical team.

1. If you choose the paid refund option, your funds will be refunded within 60 days as previously stated.
2. If you choose the free refund option, your funds will be refunded to you, anyway. There is no time frame at all for this refund.

We are still waiting for your reply in order to start the refund process.
280  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: August 23, 2018, 08:48:19 AM
I sent 1000 BTG to my wallet and then tried to exchange for XMR. Already as the second day there is a transaction, and support writes - wait again! I suspect that this is some kind of deception. It can not take so long to exchange. Has asked to return БТГ - have responded that can not cancel transaction, it is lie. Give me back my coins!

Andrey, thanks for reaching out to us!
Your coins are safe with us! Even if your exchange failed, we would be able to reverse a transaction.
Freewallet maintains the security of your funds. The internal security algorithm worked for your transaction. We took some steps to verify operations on your wallet.  
Now your exchange has pulled through successfully!


I just checked the exchange Request id: e3850866-ae0a-c73f-c1fb-9ac7e4366509 at 1000 BTG still in processing Huh

The transaction may take some time to be processed.

The process already takes almost two days !! You tell me about security and responsibility for my means ... Bring me back BTG to the address from which you received it, and we all say goodbye for good. This is not a service for ombenu but clownery, learn to work with your competitors.

Apologies for providing you with the incorrect info above.
Your BTG transaction is in progress; it won't be reversed, instead, it will be moved.

Where does it go? the transaction is already the second day you have on the account ... why are you driving my nose? I sent you 1000 BTG for two days I can not get XVG Do you see that the course takes place during these two days ?! You just use my money and deliberately do not let me exchange and withdraw money.



I got XEM 10,000 less !! Do you think this is normal ?!

In addition, I tried to withdraw, drove 20000 XEM further tried to withdraw the rest and again the transaction hung! again wait two days ?! What kind of nonsense?

Hello Andrey,

We would like to notify you that we have sent you an email response with good news.
Please check and let us know.

Thank you!
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