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281  Economy / Scam Accusations / Freewallet support on: August 16, 2018, 12:59:29 PM
Dear bitcoinscamreport,


You can resume all operation on your wallet now.

We believe this thread deserves [RESOLVED] mark in the title.

Thank you very much for your cooperation.

We verified your account to make sure all operations on it are absolutely safe now.
Freewallet maintains security of your wallet.

Best regards,
Freewallet support



282  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: [Unresolved after 52 days] Freewallet.org is a SCAM, do NOT use. on: August 16, 2018, 12:44:15 PM
Hi Freewallet,

You did not answer all my questions. You just repeated your false/irrelevant statements.

I sent funds to my deposit address. The transaction is confirmed by the blockchain. So you need to credit the funds to my account. Period.

This is definitely not my mistake. It's your mistake or your intention. It's either a bug in your product, or a feature you use to scam people.

If you're ready to refund. Then just refund. What're you waiting for?

Yes, you have my permission to give my money back.

Thank you.

Dear John,


What was the purpose of sending funds from your first address to another address of yours within the same wallet?
Which operation exactly were you trying to implement?

283  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: [Unresolved after 52 days] Freewallet.org is a SCAM, do NOT use. on: August 16, 2018, 12:33:08 PM
Hi Freewallet,

You did not answer all my questions. You just repeated your false/irrelevant statements.

I sent funds to my deposit address. The transaction is confirmed by the blockchain. So you need to credit the funds to my account. Period.

This is definitely not my mistake. It's your mistake or your intention. It's either a bug in your product, or a feature you use to scam people.

If you're ready to refund. Then just refund. What're you waiting for?

Yes, you have my permission to give my money back.

Thank you.

Dear John,


What was the purpose of sending funds from your address to your address within the same wallet?
Which operation exactly were you trying to implement?

284  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM!! on: August 15, 2018, 02:10:40 PM
=========================
to Findingnemo >>>>

1. "Thank you for your help."
==================================
To hugeblack >>>>>

1."all trading platforms have withdrawn from my country , i can only use vpn for coin exchange, I am preparing evidence and pictures"

=========================

To freewallet >>>>>>

1. "ticket ID is 126130"

2. "I provide screenshots of all transactions by email, your colleagues did not reply to any of my emails, all I did not know need to provide specific information"

=========================

We’ve noticed unusual activity in your account, which is why your transactions have been temporarily suspended for security purposes. Please get back to our support reps and follow their instructions to complete the user verification procedure. Once you've done that, you'll be able to resume your operations. Thank you for your understanding!


I have already replied to your colleague by email, please tell him that I am waiting for his reply.


Dear bitcoinscamreport,

Sure. Please expect an update on your case.

why not reply to my mail?
i have provided my ID and transaction information by email at the request of your colleague.
your immature security detection mechanism caused my loss and made me miss this market.
What are you delaying?

Dear bitcoinscamreport,


All your queries sent by email are addressed in a prompt way.
An AML procedure implies a step-by-step verification aimed to make sure this is you who is trying to access your balance and not someone else.

Please stick with the support ticket to complete the verification procedure.

Thanks!
285  Alternate cryptocurrencies / Service Discussion (Altcoins) / Freewallet support on: August 15, 2018, 06:52:25 AM
Dear John,



Your questions have already been addressed:


- Once again, the referenced transaction was confirmed by the blockchain.
- The situation is a result of your own mistake (the transfer to your own address)
- We are ready to refund this transaction and waiting for your confirmation.
 

We are waiting for your response in the support ticket.
The ticket for your reference is 120123.

Thanks!

 
286  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM!! on: August 14, 2018, 01:57:49 PM
=========================
to Findingnemo >>>>

1. "Thank you for your help."
==================================
To hugeblack >>>>>

1."all trading platforms have withdrawn from my country , i can only use vpn for coin exchange, I am preparing evidence and pictures"

=========================

To freewallet >>>>>>

1. "ticket ID is 126130"

2. "I provide screenshots of all transactions by email, your colleagues did not reply to any of my emails, all I did not know need to provide specific information"

=========================

We’ve noticed unusual activity in your account, which is why your transactions have been temporarily suspended for security purposes. Please get back to our support reps and follow their instructions to complete the user verification procedure. Once you've done that, you'll be able to resume your operations. Thank you for your understanding!


I have already replied to your colleague by email, please tell him that I am waiting for his reply.


Dear bitcoinscamreport,

Sure. Please expect an update on your case.
287  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM!! on: August 14, 2018, 01:41:07 PM
=========================
to Findingnemo >>>>

1. "Thank you for your help."
==================================
To hugeblack >>>>>

1."all trading platforms have withdrawn from my country , i can only use vpn for coin exchange, I am preparing evidence and pictures"

=========================

To freewallet >>>>>>

1. "ticket ID is 126130"

2. "I provide screenshots of all transactions by email, your colleagues did not reply to any of my emails, all I did not know need to provide specific information"

=========================

We’ve noticed unusual activity in your account, which is why your transactions have been temporarily suspended for security purposes. Please get back to our support reps and follow their instructions to complete the user verification procedure. Once you've done that, you'll be able to resume your operations. Thank you for your understanding!
288  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM!! on: August 14, 2018, 09:47:20 AM
There are many scam accusations[1] against that wallet but nevertheless, no one tags their bitcointalk account[2].
Modify your topic to the formulas mentioned here, and try to mention more evidence.
You have a long list of high-security wallets[4]. Why did you use that wallet?

Also, there are some suspicious things about them like

When we notice suspicious activity in customers’ accounts we immediately block them for security reasons.
In accordance with the AML policy to which Freewallet subscribes, we kindly ask you to go through the account verification procedure


[1] Freewallet is SCAM & Freewallet.org is a SCAM
[2] Bitcointalk Freewallet
[3] Scam Report Format (Use it to make scam reports properly)
[4] Choose your wallet - Bitcoin - Bitcoin.org

Indeed, there are many threads on Freewallet on this Forum.
If you go through all reported cases, you'll find out that we carefully follow up each of them and overwhelming part of these issues receive a successful resolution.
289  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM!! on: August 14, 2018, 09:45:22 AM
FREEWallet.org is a SCAM!!

Scammers site Link:https://freewallet.org/
Amount Scammed: 4.009195 BTC
Screenshots of my wallet: https://imgur.com/a/HVjHe0f


Freewallet is a SCAM.
They use all the unusual activities as an excuse to steal the user’s money.
I have provided screenshots of all trading blocks and transactions.They didn't give me an statement.

Dear bitcoinscamreport,

Unfortunately, your message does not refer to any specific details, such as your user ID or support ticket number.
Instead, it gives rather blunt scam accusations.
We are ready to assist you in resolution of your issue; please provide more details. Thanks!
290  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: Freewallet.org is a SCAM, do NOT use unless you want to lose your money. on: August 09, 2018, 06:47:50 AM
The ETH actually moved 8 days ago.

What does "additional time" means, do I have to wait a few more months to get my money back, while they are "safe" in your "cold storage". Are you going to give me interests.


snowjohn, please contact the support rep assigned to your ticket by email to proceed further.

You sent crypto to your own address and retrieval of this transaction will take additional time and efforts of our team.


I've read your email. You want me to pay you $30 for my refund.

Can you educate me on "retrieval of this transaction"?

The transaction is not stuck on the blockchain. It's confirmed with more than 200000 block confirmations. And you have already moved my funds from the ETH deposit address. What efforts do you need to retrieve? What are you trying to retrieve?

If you want to scam people, you should do it more professionally.

Dear John,

Of course, the referenced transaction was confirmed by the blockchain.
However, for some reason, it was sent to your own address. This operation was initiated on your side.
Meanwhile, these funds are based on our cold storage address. And yes, to retrieve it, we need to apply certain efforts.

The paid refund option is going to be offered to our customers with similar issues. It's up to you to whether to choose a regular refund or a paid one.
Thank you.
291  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: August 06, 2018, 02:05:45 PM
TRANSACTION AMOUNT
– 30000.2 XEM
Status:   Failed
Date:   03 Aug 2018 10:45
Recipient’s address:   NCA6PLCOIN7UQDOU
Message:   NCA6PLCOIN7UQDOUCI
Amount:   30000 XEM
Fee:   0.2 XEM
Arrival amount:   30000 XEM
Balance before:   100000 XEM
Balance after:   100000 XEM
Request id:   0fa1f9b8-c6e0-4bb2-7dfc-7e5f0b21835d

Why are you rejecting transactions? !!!

Dear Andrey,
No transactions were rejected.
By now, all XEM payout transactions have been successfully processed.

As for the exchange amount, we are investigating the transaction with our exchange partner and will let you know about results of this investigation.

 

UPD: Due to the high volatility of both currencies being exchanged, the discrepancy between the expected and actual result took place. Please accept ours and our exchange partner's apologies for this incident.
We'll update you on the decision made in this regard.
292  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: August 03, 2018, 12:30:42 PM
TRANSACTION AMOUNT
– 30000.2 XEM
Status:   Failed
Date:   03 Aug 2018 10:45
Recipient’s address:   NCA6PLCOIN7UQDOU
Message:   NCA6PLCOIN7UQDOUCI
Amount:   30000 XEM
Fee:   0.2 XEM
Arrival amount:   30000 XEM
Balance before:   100000 XEM
Balance after:   100000 XEM
Request id:   0fa1f9b8-c6e0-4bb2-7dfc-7e5f0b21835d

Why are you rejecting transactions? !!!

Dear Andrey,
No transactions were rejected.
By now, all XEM payout transactions have been successfully processed.

As for the exchange amount, we are investigating the transaction with our exchange partner and will let you know about results of this investigation.
293  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: August 03, 2018, 07:23:52 AM
I sent 1000 BTG to my wallet and then tried to exchange for XMR. Already as the second day there is a transaction, and support writes - wait again! I suspect that this is some kind of deception. It can not take so long to exchange. Has asked to return БТГ - have responded that can not cancel transaction, it is lie. Give me back my coins!

Andrey, thanks for reaching out to us!
Your coins are safe with us! Even if your exchange failed, we would be able to reverse a transaction.
Freewallet maintains the security of your funds. The internal security algorithm worked for your transaction. We took some steps to verify operations on your wallet.  
Now your exchange has pulled through successfully!


I just checked the exchange Request id: e3850866-ae0a-c73f-c1fb-9ac7e4366509 at 1000 BTG still in processing Huh

The transaction may take some time to be processed.

The process already takes almost two days !! You tell me about security and responsibility for my means ... Bring me back BTG to the address from which you received it, and we all say goodbye for good. This is not a service for ombenu but clownery, learn to work with your competitors.

Apologies for providing you with the incorrect info above.
Your BTG transaction is in progress; it won't be reversed, instead, it will be moved.

Where does it go? the transaction is already the second day you have on the account ... why are you driving my nose? I sent you 1000 BTG for two days I can not get XVG Do you see that the course takes place during these two days ?! You just use my money and deliberately do not let me exchange and withdraw money.



I got XEM 10,000 less !! Do you think this is normal ?!

In addition, I tried to withdraw, drove 20000 XEM further tried to withdraw the rest and again the transaction hung! again wait two days ?! What kind of nonsense?

Dear customer,

All transactions of yours have been successfully processed within the short time frame. Upon that, a quick due diligence procedure regarding your transactions was conducted.

Should you have any queries, don't hesitate to contact us, we'll be glad to assist!
294  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: August 02, 2018, 02:28:39 PM
I sent 1000 BTG to my wallet and then tried to exchange for XMR. Already as the second day there is a transaction, and support writes - wait again! I suspect that this is some kind of deception. It can not take so long to exchange. Has asked to return БТГ - have responded that can not cancel transaction, it is lie. Give me back my coins!

Andrey, thanks for reaching out to us!
Your coins are safe with us! Even if your exchange failed, we would be able to reverse a transaction.
Freewallet maintains the security of your funds. The internal security algorithm worked for your transaction. We took some steps to verify operations on your wallet.   
Now your exchange has pulled through successfully!


I just checked the exchange Request id: e3850866-ae0a-c73f-c1fb-9ac7e4366509 at 1000 BTG still in processing Huh

The transaction may take some time to be processed.

The process already takes almost two days !! You tell me about security and responsibility for my means ... Bring me back BTG to the address from which you received it, and we all say goodbye for good. This is not a service for ombenu but clownery, learn to work with your competitors.

Apologies for providing you with the incorrect info above.
Your BTG transaction is in progress; it won't be reversed, instead, it will be moved.
295  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: Freewallet.org is a SCAM, do NOT use unless you want to lose your money. on: August 02, 2018, 10:43:33 AM
I made two transactions(3.4985 ETH and 0.001 ETH) to my Freewallet ETH deposit address. The second one(0.001 ETH) was credited to my account quickly after several confirmations. But the first one(3.4985 ETH) was never credited to my Freewallet account.

These are the transactions: https://etherscan.io/address/0x1b11762cead1ba295ab669742ae1084feb61fdd3

After contacting their support they said they will refund my ETH. But they still haven't done that after more than one month.

At first I thought it's just that their tech is shitty. Then I googled "freewallet scam" and found lots of people encountered similar situations. I'm surprised that this website is still alive. Anyone still using this "free wallet" should stop, and send your coins out immediately.





snowjohn, sorry to hear about your issue.


In short, you sent ETH coins to your own wallet address.

First of all, rest assured: your coins are absolutely safe with Freewallet. If the coins are based on Freewallet address, they won't be spent, lost or moved. You can always make sure of it in the blockchain explorer.
We've checked your case and found that you sent your Ethereum transaction to your own Freewallet address. Additional time is required to retrieve these funds from our cold storage and credit to your hot wallet address.
This task is in progress.

All links quoted in this post give a reference to resolved issues (please check their statuses on the referenced websites).

We'll update you on the resolution of your issue.
296  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: August 02, 2018, 07:50:32 AM
I sent 1000 BTG to my wallet and then tried to exchange for XMR. Already as the second day there is a transaction, and support writes - wait again! I suspect that this is some kind of deception. It can not take so long to exchange. Has asked to return БТГ - have responded that can not cancel transaction, it is lie. Give me back my coins!

Andrey, thanks for reaching out to us!
Your coins are safe with us! Even if your exchange failed, we would be able to reverse a transaction.
Freewallet maintains the security of your funds. The internal security algorithm worked for your transaction. We took some steps to verify operations on your wallet.   
Now your exchange has pulled through successfully!


I just checked the exchange Request id: e3850866-ae0a-c73f-c1fb-9ac7e4366509 at 1000 BTG still in processing Huh

The transaction may take some time to be processed.
297  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: August 02, 2018, 07:31:34 AM
I sent 1000 BTG to my wallet and then tried to exchange for XMR. Already as the second day there is a transaction, and support writes - wait again! I suspect that this is some kind of deception. It can not take so long to exchange. Has asked to return БТГ - have responded that can not cancel transaction, it is lie. Give me back my coins!

Andrey, thanks for reaching out to us!
Your coins are safe with us! Even if your exchange failed, we would be able to reverse a transaction.
Freewallet maintains the security of your funds. The internal security algorithm worked for your transaction. We took some steps to verify operations on your wallet.   
Now your exchange has pulled through successfully!
298  Alternate cryptocurrencies / Altcoin Discussion / Re: Opening EOS wallet on: August 01, 2018, 09:07:19 AM
i have always had problems with eos wallet creation and it has been inconclusive for me because literally i never found an app or site to create one

so please help with procedures to create an eos wallet more easily than i had thought
thanks.

IVEXO, we'd be glad to and thank you for your support.
However, so far, we've not adjusted our app to the recent upgrades of the EOS blockchain.
We are planning to do so in the future.
299  Alternate cryptocurrencies / Altcoin Discussion / Re: Opening EOS wallet on: August 01, 2018, 08:52:00 AM
There are some bounty projects that require EOS wallet for their tokens, I found one interesting project that require EOS wallet. When i signing up, on the later part it require payment for EOS wallet, i'm surprise because I really thought creating EOS wallet is free. The EOS wallet worth more or less $12, is it reasonable to pay for such wallet? Or we can create EOS wallet for free? I really need your opinion regarding this matter.
That is absurd. The EOS wallet is a freewallet and should not be paid for. Be careful, the so called bounty project might just turn out to be a scam. Would you mind posting a link or at least the name of this bounty project requiring people to pay for an EOS wallet?


Freewallet provides the wallet for EOS tokens. However, since June 2 these tokens had become non-transferrable. We are monitoring the situation around the new EOS blockchain to make further decisions on support of the new coin.
300  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: July 26, 2018, 11:08:46 AM
Used wallet by FREEWallet.org last year...around December I think...when just started get to know of cryptocurrencies.Bought some Steem and decided to put it inside the wallet.Found out about Freewallet through..like many of us I supposed..where else but Google.Had this ...baaaaad feeling especially after I had  send it to the wallet.Sure enough...after a couple of hours ...tried to take it out but they wouldn't let me.Need to put extra Steem...extra as in ' a lot ' of Steem inside the wallet...kinda like a maximum amount kinda thing...only then can I take it all out.I knew then I've been had.There were no mentioning  about maximum amount withdrawal or anything like that when you first filled up your particulars in the registration section.But one thing  I can tell you is that... their PR or admin or whoever that was that contacted me as soon as I registered for the wallet was really up on his/her feet welcoming me as a new user of the wallet.Very courtiest...helpful and ever willing to helped me if come across any problem whatsoever whenever using the wallet.I guess it was their way in  reeling people in for us to bite the bait.Thank god it was  couple of dollars worth of Steem back then that I lost to those scumbag/scumbags.Still.....effort to expose them should never stop and threads in a forum like this is the way to do it.

Hello Rashid,

Sorry to hear about your negative experience!

Have we got it right that you don't have any issues by the moment?

Let us know if we can be of further assistance, please.
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