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301  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: July 25, 2018, 08:12:02 AM

Would you please share your support ticket number?


PM you can you check my ZEC account please?

We appreciate if you could share your support ticket number.
302  Local / 한국어 (Korean) / Re: 비트코인이 증발하는경우도 있나요?부디 도와주시기 바랍니다. on: July 24, 2018, 12:14:36 PM

Why do not you give me a mail reply?
Is my problem resolved?

ban3355, the response was given in the ticket No 120940 on July 23.
Thanks!


UPD:

We are still waiting for the video proof showing how the referenced address can be found in the Freewallet app.
 
303  Local / 한국어 (Korean) / Re: 비트코인이 증발하는경우도 있나요?부디 도와주시기 바랍니다. on: July 24, 2018, 07:47:52 AM

Why do not you give me a mail reply?
Is my problem resolved?

ban3355, the response was given in the ticket No 120940 on July 23.
Thanks!
304  Local / 한국어 (Korean) / Re: 비트코인이 증발하는경우도 있나요?부디 도와주시기 바랍니다. on: July 23, 2018, 08:45:38 AM
Personally I had a problem with free wallet not sending confirmation emails to my email. The ticket service was horrible and did not fix my problem. It was strange because some of the confirmation for low amounts came to my email, but most of the bigger ones did not. The problem was i had to set up a verficaiton email that was on another mail server; however, the tech support did not tell me that. I got my problem fixed. I suspect they are not a scam, and just have horrible customer support. Which is almost as bad.

Glad your issue was resolved by our support service! Thank you for sharing your Freewallet experience!
305  Local / 한국어 (Korean) / Re: 비트코인이 증발하는경우도 있나요?부디 도와주시기 바랍니다. on: July 18, 2018, 06:10:26 AM
Thanks for your reply.
I was wondering
this is the adderess that i've sent.38br25DZfuaZJtFeADbWgH2uwDKZq5JbJf,and it sent well.
This is the address the trader has given me.
Is this an address that was created in Free Wallet?
I also saw a picture of the address and also confirmed that the purse address used by the trader is correct. I can send you the picture. What do you think?

wallet picture : https://imgur.com/a/zRt9qol

Please stick with the ticket. We are trying to investigate this case with the recipient and sender of this payment. The forum does not allow doing that in a sufficient and professional way.

UPD:

Just to summarize: so far, no video proof was prepared by the customer as we requested before. Kindly make the video of how the referenced address is found in the Freewallet app.
It will greatly advance our investigation.

Thank you for your understanding.
306  Local / 한국어 (Korean) / Re: 비트코인이 증발하는경우도 있나요?부디 도와주시기 바랍니다. on: July 16, 2018, 01:00:59 PM
Did you get an answer from him?

ban3355, unfortunately, no specific answer was provided. We cannot deem the screenshot as the legit proof.
Blockchain is a beautiful system where no record of a funds transfer can be altered or removed, so all we need from your associate is the transaction hash (txid) showing the transfer of funds to one of the Freewallet addresses.

Thanks!
307  Local / 한국어 (Korean) / Re: 비트코인이 증발하는경우도 있나요?부디 도와주시기 바랍니다. on: July 13, 2018, 10:57:40 AM

 

Here is an important update:

Recently, an assumed recipient of the referenced transaction contacted us as well. (the ticket number assigned is 120940)

Let us confirm that we are ready to consider possible changes of the BTC address and credit the amount in question to a user's account.
But there is no testimony or record showing that the referenced payment in the blockchain explorer has any relation to Freewallet.
No such address was found in our bases.

However, we asked the client to make a video showing how the disputed address was ever generated in the Freewallet's app.
It was 6 days ago and since then we've never heard back from the customer.

Dear ban3355, we recommend your friend follow the steps offered in the ticket No 120940 to proceed. Thanks!
308  Local / 한국어 (Korean) / Re: 비트코인이 증발하는경우도 있나요?부디 도와주시기 바랍니다. on: July 13, 2018, 10:05:43 AM
Dear ban3355,

Sorry to hear about your disappointing experience!

We are willing to conduct a full research upon your transaction.

Please contact the support rep assigned to your ticket by email and answer the clarifying question.

Thanks in advance!
309  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: July 12, 2018, 01:29:35 PM
anyone have any news on freewallet's XMV fork being added to there system as iv used the xmr address but still waiting for funds to show up after almost 2 months and its been almost 2 weeks since any news update as change there dates on support news even no reply on support ticket what a joke

Would you please share your support ticket number?

As of now, there is no support for XMV in Freewallet. We'll make sure to let our users know if we release it. 
310  Alternate cryptocurrencies / Altcoin Discussion / Re: Can I lose my coins by choosing wrong wallet? on: July 11, 2018, 07:37:11 AM

They might charge you insane transaction fees like freewallet.

We appreciate if you could refer to specific cases and transactions when unreasonably high fees were charged by Freewallet.
311  Other / Beginners & Help / Re: What is the best ETH wallet? Android on: July 09, 2018, 09:40:19 AM
I recommend using
Ethereum Wallet by Freewallet. Store, send and receive ETH using a single application designed and developed by the Freewallet team.
https://play.google.com/store/apps/details?id=eth.org.freewallet.app&hl=en

Thanks a lot for your review, glad you like our app!
312  Alternate cryptocurrencies / Announcements (Altcoins) / Re: [ANN] DigitalNote [XDN] - New PoW + Difficulty & Updates on: June 25, 2018, 09:45:29 AM
                         
Is there a list of exchanges that were contacted and are supporting this fork?


Freewallet has not been responsive.


this new wallet consumes even more resource than previous and i needed 5h to sync 30 days behind
when will you launch a light wallet?

The new wallet consumes the same amount of resources as the previous version.  The time to sync the last 30 days would have been exactly the same as if you used the older client.  Light wallet is planned but there is no ETA at the moment.



Freewallet is currently reviewing the code. The same goes for the possibility of support of the new fork. We'll update users on our decision in our official news releases.

313  Economy / Service Announcements / Re: Bitcoin Wallet by Freewallet on: June 19, 2018, 07:23:25 AM
Project looks very great and the Homepage loopks also really profesional !
Great Design. Made now my first account there and will take a look inside ,)


regards

Thank you very much for your feedback!
314  Economy / Service Announcements / Re: Bitcoin Wallet by Freewallet on: June 19, 2018, 07:23:02 AM
Now everything is all right. They helped me. This is great wallet. But the support team must be dismissed Angry

Apologies for the inconvenience! Glad your issue was resolved.
315  Economy / Service Announcements / Re: Bitcoin Wallet by Freewallet on: June 19, 2018, 07:20:21 AM
I have created thread on forum devoted to the similar problems connected with FreeWallet.org : https://bitcointalk.org/index.php?topic=4442815.0

Wellcome to discussion .


The referenced account has resumed the normal operation on June 16th
316  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: FreeWallet.org - Racketeers of personal and financial data , and scammers . on: June 19, 2018, 07:17:12 AM
On Friday,  June 16,  all operations on Eric's account were resumed: https://bitcointalk.org/index.php?topic=4436226.msg39618838#msg39618838
317  Economy / Scam Accusations / Re: Beware freewallet is a scam wallet ! on: June 19, 2018, 07:15:32 AM
On Friday, 16th, all operations on Eric's account were resumed.
318  Economy / Scam Accusations / Re: Freewallet support on: June 14, 2018, 07:39:32 AM
XMR_fan, we are willing to find a prompt and efficient resolution for your case. However, so far, we've not received sufficient information for the resolution of your issue.
Please check your email for an update from our support team, send us the requested details and we'll proceed further.
What is his issue ! it seems that depositing money into your wallet is an issue itself ! If your service did not ask for any KYC or warn about it before depositing you simply have no right to ask for it when withdrawing . Every respected service warn their users before they apply KYC and give them a window to withdraw there money before KYC get enabled if they know they wont pass this KYC . And you are wallet not an exchange why the hell you need KYC .

You may refer to our "Terms of use".
319  Economy / Scam Accusations / Freewallet support on: June 14, 2018, 07:37:43 AM
So Freewallet is asking KYC information before you can access your "wallet" again?
In my definition, a wallet is something that gives you and only you full access to your private keys, which means you and only you have full power to do whatever you want with your funds.
If Freewallet has the power to freeze your funds, why does it call itself "wallet" and not (for instance) "bank"?

We are based on our terms and conditions. To prevent third parties from gaining an unauthorized access to the users account, we may ask for additional verification.
320  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: FreeWallet.org - Racketeers of personal and financial data , and scammers . on: June 13, 2018, 09:58:57 AM
Sorry to hear you're disappointed!
Looks like the user verification procedure has been launched for your account. It means your transactions have been temporarily suspended for security purposes.
Please update this thread with your user ID so that we could prioritize the investigation on your support request.
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