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321  Economy / Scam Accusations / Freewallet support on: June 13, 2018, 09:34:53 AM
XMR_fan, we are willing to find a prompt and efficient resolution for your case. However, so far, we've not received sufficient information for the resolution of your issue.
Please check your email for an update from our support team, send us the requested details and we'll proceed further.
322  Economy / Scam Accusations / Re: Beware freewallet is a scam wallet ! on: June 08, 2018, 11:18:16 AM
xmr_fan, we noticed unusual activity on your account, which is why your transactions have been temporarily suspended for security purposes. Please get back to our support reps and follow their instructions to complete the user verification procedure. Once you've done that, you'll be able to resume your operations. Thank you for your understanding!
323  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: May 29, 2018, 08:26:19 AM
ryudswift, kindly contact the support rep assigned to your ticket by email. Thanks in advance!
324  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: May 21, 2018, 10:44:50 AM
ryudswift, what's your support ticket number?
325  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: May 12, 2018, 07:41:36 AM
This is taken from your website,

Quote
"When we notice suspicious activity in customers’ accounts we immediately block them for security reasons.
In accordance with the AML policy to which Freewallet subscribes, we kindly ask you to go through the account verification procedure
"

What gives you the right to block users if you're only a wallet provider ?

As a wallet service provider, it's our mission to ensure the security of users' assets. Blocking accounts in case of suspicious activity is temporary; as soon as users pass the user verification procedure and we make sure it's the account owners who performed the operations in question on their accounts, they are unblocked. It's a standard procedure, and many Freewallet users have already passed it.
326  Economy / Service Announcements / Re: Bitcoin Wallet by Freewallet on: May 12, 2018, 07:41:26 AM
This is taken from your website,

Quote
"When we notice suspicious activity in customers’ accounts we immediately block them for security reasons.
In accordance with the AML policy to which Freewallet subscribes, we kindly ask you to go through the account verification procedure
"

What gives you the right to block users if you're only a wallet provider ?

As a wallet service provider, it's our mission to ensure the security of users' assets. Blocking accounts in case of suspicious activity is temporary; as soon as users pass the user verification procedure and we make sure it's the account owners who performed the operations in question on their accounts, they are unblocked. It's a standard procedure, and many Freewallet users have already passed it.
327  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: May 10, 2018, 08:55:18 AM
Hello Freewallet,

we are still missing Ardor and Ignis after hardfork NXT
Balance is not updated here is ticketID 110145.
Sent you 3 emails already and still get same answer that balance is updated but still nothing.

NXT in wallet
https://www.mynxt.info/transaction/1891867946296777051

NXT out wallet
https://www.mynxt.info/transaction/8106207090063552091

PLEASE update our balance

mannaart, our support reps responded to every one of your emails providing you with the requested information. In case you haven't got the replies, here they are once again:

1) There wasn't an NXT hard fork, you must be referring to the Ardor Genesis Snapshot was taken at block height 1636363 on the NXT blockchain. It resulted in the IGNIS airdrop only, not ARDR.

2) All NXT holders with Freewallet have already received their IGNIS. Here's what you need to do to see them: please download the Multi Wallet for Android or log in online with your credentials for the NXT wallet. Then select IGNIS in the list of available coins and create a new address. After that, check your IGNIS balance.
328  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: May 07, 2018, 03:09:14 PM
evolutionnow, just to remind you, Steem was delisted 1 month & 1 week ago. The instability of the Steem blockchain that had been causing transaction delays long before that was one of the reasons why we came to the decision to stop supporting this coin.

You might want to look up the difference between the offline cold storage and a hot wallet. Our users had 2,5 weeks to move their coins to their external wallets themselves, and we're not refusing to help them either. However, retrieving coins from the cold storage for each user individually will take too much time; as of now, we're getting ready to make a series of Steem transfers for all people who have submitted their requests by now, including you.
329  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: May 07, 2018, 11:57:47 AM
evolutionnow, as our support reps have already informed you, your Steem will be delivered to the external address of yours as soon as there's a technical possibility for it. Your coins are in the cold storage, and retrieving them requires certain procedures after the delisting.

That's right, you're not the only one who hadn't moved the delisted coins from Freewallet before the announced deadline. And we're working on their cases as well, not only on yours. Please give us the time to do our job; as you can see, we're not denying you any communication or claiming you won't be able to retrieve your Steem assets.
330  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: May 07, 2018, 11:51:26 AM
Yes Freewallet not so free, they installed a new verification on their phone app, and if you accidently type in the wrong email it saves everything, and you can't take out your coins. I tried contacting their support, they will not correct it on their end. I have about 44,300 dogecoins in there not a good thing, yes and pissed off at them. I knew there was something wrong with these people. Lets get our pitch forks and go chase them.....  Grin Grin Cry Cry  these people give Cypto a bad name for sure. No wonder only 2% of the world is invested....  scavengers indeed

matt1555, If you're changing the email on your account, you must confirm it from the previous email you had, otherwise the change won't be applied. Of course, you could initially set an email address with a typo as we can't check whether the address is non-existent, we only make sure it's in a valid format. No, you won't be able to change it in a click then, however, you will be able to request the change of your email through our support team upon completing a user verification procedure. It's a must to ensure the security of your funds as transactions require email confirmations in most cases.

What's your support ticket number? Please provide it here, we'll get you an update.
331  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: May 05, 2018, 05:55:06 AM
hey guys,

has anyone ever got their funds back from them?
I was just informed that the process to return my 190 steem will take them a mysterious loads of time and resources. To do what exactly?
It takes a second to transfer to them and it requires tons of resources, human power and time to return the funds since they blocked it on their app without even an email? They don't like explaining to much in their responses Cheesy

I got scammed right? If so, I would like to suggest crowdfunding a reward for them. if a million people will give 1$ to funding I will create just to search for blockchain scammers, we will have resources to keep them at least on their toes. I dont have to get it back, but if the scamming scum will be looking over his shoulder for the rest of his life for a few hundred of my $... great!

evolutionnow, here's a timeline of notifications we made to our users about delisting Steem on April, 1st, 2018:

  • We started with posting a notification in the Steem app and in the Multi Wallet about the future delisting of the coin.
  • The first announcements were on Facebook and Twitter on March 14th as well.
  • On that very day (March 14th) we sent out an email warning about the planned delisting of Steem to ALL Steem holders with Freewallet and recommendations on moving out your coins.
  • On March 27th we made additional reminders to let our users know on Facebook and Twitter. We emailed the same reminder later that day to all Freewallet Steem users ONCE AGAIN. All that time the notification is the apps was up & running.
  • Finally, after delisting Steem, we updated the notification in the app inviting everyone who didn't transfer their Steem until then to contact our support team so that we could do it for them.

So yes, it will take time and resources to transfer your Steem because the coin was delisted. However, claiming that we didn't let our users know in advance about the delisting is not true, to say the least.
332  Alternate cryptocurrencies / Altcoin Discussion / Re: (FREEWALLET ISSUE) Can't Access Freewallet XMR (32 XMR) Since last novemeber 1st on: May 04, 2018, 01:34:18 PM
Oh really Freewallet? Why dont you explain to us why every XMR transaction is failing when you claim theyre just delayed? What is going on? When exactly will we be able to withdraw our XMR?

XMRTony, if your transactions keep failing, there can be a number of reasons for it:

  • You're trying to send more than you have in your balance;
  • You're trying to make a transaction to an invalid XMR address;
  • You don't have a verified email address on your Freewallet account;
  • There was suspicious activity on your account, which is why it got suspended by our security department.

Any of the situations listed above is a routine and can be resolved. Please submit a support ticket, and we'll be able to look into your case and assist you.
333  Alternate cryptocurrencies / Altcoin Discussion / Re: (FREEWALLET ISSUE) Can't Access Freewallet XMR (32 XMR) Since last novemeber 1st on: April 19, 2018, 12:21:25 PM
UPDATE: Sheila, your case is being reviewed by our security department. The user verification process is very important, which is why we take extra time to double check everything and make sure your funds are safe. Please be patient and expect an update from our support reps.
334  Alternate cryptocurrencies / Altcoin Discussion / Re: (FREEWALLET ISSUE) Can't Access Freewallet XMR (32 XMR) Since last novemeber 1st on: April 17, 2018, 10:38:25 AM
Hi IWATJ, we'd like to help. What's your support ticket number? Please share it here, and one of our support reps will get back to you on it with an update.
335  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: March 16, 2018, 05:24:58 PM
Another week later, and still no response Smiley

So sorry for the delay! We've got quite a load of 2FA related requests, and we're reviewing each and every one of them individually. Our support reps will by all means nptify you once there's progress on your case.
336  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: March 16, 2018, 05:21:11 PM
Freewallet поддерживает все торгуемые токены ERC20; вы можете просмотреть список самых популярных из них ниже. Если ваш токен не указан у нас, однако он присутствует на биржах, обратитесь в нашу службу поддержки, чтобы добавить его.

Обратите внимание, что мы все еще работаем над функцией, которая позволит участвовать в новых ICO. Если вы участвовали в ICO, а ваш токен - ERC20, свяжитесь с нами, если он присутствует на биржах: мы добавим его.

На вашем кошельке хранятся мои токены от ICO, на биржах они уже торгуются и обращался уже не один раз да только все еще не вижу их в кошельке.
https://coinmarketcap.com/currencies/aigang/
https://coinmarketcap.com/currencies/covesting/
https://coinmarketcap.com/currencies/credits/
https://coinmarketcap.com/currencies/neo-gold/
https://coinmarketcap.com/currencies/ebitcoin-cash/
0x2A1301e43b4d00555E3Ed87183a034F7F553F67c
Жду ответа!

That's not an accurate translation, we're afraid. Freewallet ETH addresses are ERC20 compliant, however, not all ERC20 tokens are supported in the app. We do add new tokens for support quite regularly, so if you've already submitted your request to our support team, we'll notify you once your tokens are listed and available in our Token Wallet app.
337  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: March 16, 2018, 05:16:46 PM
where is my eth blue ? give me my eth blue s back please.
What's your user id or support ticket number?
338  Alternate cryptocurrencies / Announcements (Altcoins) / Re: [ANN] Freewallet Supports IGNIS Airdrop on: March 10, 2018, 09:52:16 AM
We have finally released Ignis! All Freewallet NXT holders have received 0.5 free Ignis for each NXT they had on December 28th. You can view your Ignis balance in the Multi Wallet or download the Ignis wallet on Google Play. To see how many Ignis you have, go to "Receive" and generate your new Ignis wallet address. After that, check your balance.

This is, however, an early release and some operations are currently unavailable with Ignis. For example, you can't make outgoing transactions at this time. This is a temporary situation, and we're in direct contact with Ignis developers to get it resolved by the end of March.

We're very sorry for keeping you waiting! Our mission is to make managing Ignis simple, convenient and efficient for our users. It has taken more time than we anticipated, but we will make good on our promises. Thank you so much for your understanding and support!
339  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: March 10, 2018, 09:51:03 AM
We have finally released Ignis! All Freewallet NXT holders have received 0.5 free Ignis for each NXT they had on December 28th. You can view your Ignis balance in the Multi Wallet or download the Ignis wallet on Google Play. To see how many Ignis you have, go to "Receive" and generate your new Ignis wallet address. After that, check your balance.

This is, however, an early release and some operations are currently unavailable with Ignis. For example, you can't make outgoing transactions at this time. This is a temporary situation, and we're in direct contact with Ignis developers to get it resolved by the end of March.

We're very sorry for keeping you waiting! Our mission is to make managing Ignis simple, convenient and efficient for our users. It has taken more time than we anticipated, but we will make good on our promises. Thank you so much for your understanding and support!
340  Economy / Scam Accusations / Re: Freewallet.org : Smart Scammers , Dont Trust them on: March 07, 2018, 12:27:37 PM
Robertport101, Ravi, good news: your refund in the amount of 0.183567 LTC has been delivered! Please check your LTC wallet balance with Freewallet.
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