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341  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: HELP to retrieve 790 STEEM from FREEWALLET on: March 05, 2018, 10:16:45 PM
Ravi, thank you so much! We've been trying to reach out to people who need to review their cases with Freewallet. Gathering everyone on a public site with a proven channel of communication is a great idea! Now we'll be able to resolve the issues we haven't yet so that our users were happy Smiley
342  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: HELP to retrieve 790 STEEM from FREEWALLET on: March 05, 2018, 05:01:49 PM
sebolcat, the maintenance on the Steem wallet is over, and it looks like you've successfully sent out your funds. Could you please confirm it?
343  Economy / Scam Accusations / Re: Freewallet is SCAM on: March 05, 2018, 02:39:26 PM
Freewallet is a mobile (only) wallet and we can be sure of its reputation from rating and the user review on playstore or appstore.
They have a high complaint of uncredited deposit and unconfirmed transactions.

The only reasons why a transaction doesn't get credited to an account is a) the destination address is incorrect, or b) there's extra information missing like a payment id, a destination tag, etc. If the destination address is with Freewallet, we usually help retrieved the funds with no issues. For any external transactions, our users have to contact the receiving wallet support.

As for unconfirmed transactions, if a network is clogged, it can take more time for a transaction to get confirmed before it's posted in the network. Sometimes they are rolled back to the senders' balances. However, no transactions are left hanging forever.
344  Economy / Scam Accusations / Re: Freewallet is SCAM on: March 05, 2018, 02:32:53 PM
Slow death, the $8m 'theft' you're referring to never happened: people mistook the routine re-balancing between service wallets for an exit scam. We've been on the market for over 3 years now, and every time there's someone predicting that we're going to disappear with our users' funds. Of course, their predictions are wrong every time as well Smiley

As for other topics you've referenced, they have all been addresses and either resolved, or are in the process of being resolved.
345  Economy / Scam Accusations / Re: Freewallet is SCAM on: March 05, 2018, 02:28:31 PM

Freewallet is a SCAM.

They attracted people to the IGNIS airdrop and the coins were never delivered.

I made a NXT transfer to my wallet at Poloniex which never arrived.

They are scammers. I already complained on your facebook and I was banned.

I no longer have any hope of receiving what I have lost, but I hope that other people will not fall into the hands of these thieves.  Angry Angry

Ignis will be distributed to all NXT holders with Freewallet as promised, based on the December airdrop.

Regarding your NXT transaction, please PM us the transaction hash or provide your support ticket number. If you made a transaction to the correct destination, and it's shown as completed in blockchain, the funds should already be with Poloniex. Have you tried inquiring about the status of your transaction with them?
346  Economy / Scam Accusations / Re: Freewallet.org : Smart Scammers , Dont Trust them on: March 05, 2018, 02:24:03 PM
Ravi, our support reps have already informed you that you will receive your refund in the time frame set in our Terms of Use.
We're impressed with the amount of time and efforts you put in spamming online though. Unfortunately, it doesn't speed up the process in your case.
347  Alternate cryptocurrencies / Announcements (Altcoins) / Re: [ANN] Freewallet Supports IGNIS Airdrop on: March 05, 2018, 10:55:25 AM
The wallet ardor is not working properly. I can not go into the wallet to withdraw ignis.
What could be the problem ?

c0mrade4chan, IGNIS and ARDR are 2 different coins, you should use the Ignis wallet for managing your IGNIS.
348  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 27, 2018, 03:52:53 PM
Freewallet,

Im trying to get my 2FA disabled now for already 2 months. Your support is terrible so far. It takes 3-4 weeks for 1 reply and those replies say nothing..

Its getting soooo frustrating now.
Please solve my issue..send you an email again today..

RFeXite, please PM your user id or support ticket number.
349  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: February 27, 2018, 08:31:10 AM

People are very eager to call any service a scam if they aren't happy. The fact that the issue isn't with the service, but rather with they way it's used doesn't help: there's no reasoning with emotions. That's the reason why negativity is always louder.

You did notice the FB groups, however, the majority of the people who posted their complaints there either requested refunds of their exchanges (which isn't a Freewallet service, by the way: all exchanges are powered by Changelly.com) or sent unsupported tokens to our wallet. You probably don't know that we helped the majority of them as well. In fact, they have submitted support requests before posting their complaints, and their issues were resolved within the time frame we specified.
350  Economy / Web Wallets / Re: Freewallet 2FA issue on: February 27, 2018, 08:26:32 AM
Hi all,

Happy to be here and hope to be seeing and contributing good information. 

I'm not yet at the point of posting this in the "scams & accusations" but would certainly appreciate any thoughts/suggestions.

I signed up for 2 different Freewallet accounts (NEM & Bytecoin) and activated 2FA for each only to find out later that apparently Freewallet issues one code for all accounts (though nothing prevented me from requesting the 2nd code and submitting it to google authenticator).  Within a few weeks I realized that the Freewallet apps were not recognizing/accepting either of the codes generated by google authenticator.  After several days of prompt email communications with Freewallet support (where it was also suggested that I switch to a different authenticator, which I could not do since 2FA was already activated but would not recognize codes), my own conclusion was that the issue was caused by the existence of 2 2FA codes instead of just one.   Nothing else was explaining the situation and I could not send funds or deactivate/change my 2FA settings.  After suggesting this and requesting that Freewallet do what they need to do (as far as identifying me) in order to deactivate 2FA on my accounts, they agreed and sent me a list of security questions which I answered.  On Jan.28 I was finally told that I'd be notified once 2FA was deactivated on my accounts but nothing yet and my follow up emails are not being answered either.

I'd appreciate any feedback.

Thanks,
Payman

First of all, thanks to TryNinja for sending me a link to this topic!

Payman, there's a difference between having several accounts with Freewallet and several wallets. You create an account via a chosen authorization method: with the email & password, your phone number, Facebook or Google+ profile. And within this account, you can have wallets for different cryptocurrencies. In other words, if you have NEM and BCN wallets, but you're logging in the same way on both, you have 2 wallets on one account.

There can be several reasons why your 2FA codes generated in Google Authenticator keep showing up as invalid. The most common are 2:

- The timezone on your device is wrong and/or your device time isn't synced with the Google server.
- 2FA issues are known to come up specifically on Android 4.4.2 KitKat devices.

You can tune up the time on your device and in Google Authenticator app manually, or switch to a different Android version. There's a more convenient solution though: we recommend using a different authenticator app, FreeOTP Authenticator by Red Hat.

However, if you've already submitted a request to turn off 2FA for your account, we should be able to do it upon reviewing the information we requested to verify that it's really you, the account owner. If you provide your support ticket number, I can check up on the status of it and get back to you.
351  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: February 26, 2018, 03:30:03 PM
You are the greatest liar and a fraud at the same time.
You said you will release the ignis 2 weeks ago.
XmasJohn08, our initial estimation of the time frame to release IGNIS was inaccurate, that's true. However, it doesn't mean we gave up on the idea to present IGNIS to Freewallet users and distribute the free tokens from the airdrop. If I tell you that it's been our top priority for a while, you might be skeptical, so just wait until you see the release with your own eyes.
352  Alternate cryptocurrencies / Announcements (Altcoins) / Re: [ANN] Freewallet Supports IGNIS Airdrop on: February 26, 2018, 03:26:58 PM
Is it possible that they stolen also the ignis airdrop tokens.

We are all waiting for them since the beginnig of January. No news, no tokens, nothing.
That version doesn't make much sense. Since we made a public promise to deliver IGNIS backed up by official Jelurida's listing, we will fulfill the promise made. Unfortunately, the initial ETA turned to be inaccurate, which is why we're concentrated on facts (such as finalizing the IGNIS release) rather than announcements.
353  Economy / Service Announcements / Re: Bitcoin Wallet by Freewallet on: February 26, 2018, 03:23:32 PM
Dont use Freewallet , They are very smart Scammers out there Smiley
Yes! Beware from this Assholes!

https://www.reddit.com/r/litecoin/comments/7zt2ew/freewalletorg_stolen_my_ltc_biggest_scammers_rip/

We already replied to you on Reddit: your refund will be processed in the time frame set for cross-chain recoveries: 90 days.
354  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: February 26, 2018, 03:21:45 PM

None of the links you posted has any proof of scam accusations; moreover, if you actually read them, you will discover that we help resolve the issues our users had.
355  Economy / Service Announcements / Re: [ANN] Flash Transfers with Freewallet: Zero Cost, Zero Time to Wait on: February 26, 2018, 03:21:06 PM

None of the links you posted has any proof of scam accusations; moreover, if you actually read them, you will discover that we help resolve the issues our users had.
356  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: HELP to retrieve 790 STEEM from FREEWALLET on: February 26, 2018, 03:19:39 PM
Biggest scammers!

I will kill mother fucker Alvin hagg and Bang his sister Hanna Hagg for the money you guys scammed me ,

where is my money , now its been 60da7s accodring to your fuckin 60days refund timeline,

and you guys deleted my ios reviews , but u cant acctually delete everything assholes.

And a good day to you too, Ravi. Did it ever occur to you that your reviews were deleted by AppStore team because they contained pretty much the same threats and profanities? Developers can't delete user reviews: we can report them though, and we did. As for your refund, our support team has already informed you that it's being worked on, and your approach won't speed up the refund process, neither it will actually make other people sympathize.
357  Alternate cryptocurrencies / Altcoin Discussion / Re: NXT - Ignis airdrop on Freewallet on: February 26, 2018, 03:12:52 PM
What's new from the developers? Do we have any predictions about when tokens will be available?

I doubt any predictions will make our users happier than the actual IGNIS release, which we're currently working on.
358  Alternate cryptocurrencies / Altcoin Discussion / Re: NXT - Ignis airdrop on Freewallet on: February 23, 2018, 08:31:25 AM
Yes, you were officially listed and that's why I decided to trust you with my NXT coins.

I never imagined it would take so long to have my tokens available. Ignis has meanwhile lost 90% of its value. Who will give me back that money?

Some might even think that YOU sold the tokens in January, and that the wallet will only be available when you buy them back at a much lower price.

Not me, of course, I am convinced of your good faith.

I would just be curious to see the address where those tokens are kept, all our tokens waiting to be distributed on our wallets, and verify that they are still there without ever having moved

Tripitaka, wow, that's some elaborate plan. However, we're wallet developers, not traders: our team is concentrated on enhancing our apps, and there's simply no time for any side missions.

Every coin has their ups and downs, IGNIS is no exception. The coin value depends on many factors, and there was no promise of a certain price of IGNIS to Freewallet users: that's not possible as the market sets the rates, not Freewallet. IGNIS wasn't too fast to make appearance on different platforms, but it comes to Freewallet eventually.
359  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: HELP to retrieve 790 STEEM from FREEWALLET on: February 23, 2018, 08:23:03 AM
Hi Freewallet,

As far as I know, your team is EXTREMELY ACTIVE in responding people's complaints to show that you are really care of your customers; however, there is NOT real outcome. If you could atleast improve the service your could have saved time and earned reputation, resulting to far more benefits rather than CHEATING people like this.

Hi sebolcat, sad that you think so. Our team gets hundreds of support tickets every day, lots of which are resolved daily. We understand your disappointment though, and can only hope you'll change your mind when STEEM is back.
360  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: HELP to retrieve 790 STEEM from FREEWALLET on: February 22, 2018, 09:52:40 AM
I have the same problem , I bought power ledger tokens in ICO before 5 months . didnt get them yet. LOOK:

here is my ethereum address with my POWER tokens on the freewallet:
https://etherscan.io/address/0xf07b525596383d85bb0e1e800ac290f703bc5bd5

This is tx hash of the transaction: https://etherscan.io/tx/0x5779a20fbb725fef3318049e95d3c30aabde5b2e91bb8de8feb9bb26885d0ae6 when POWER was transferred to my ethereum address on freewallet.

They have now new address with POWR tokens but they dont want to transfer.

matann3333, you transferred your POWR tokens before the support for them has been enabled. What matters is when you submitted your support request, not how many times you wrote about your issue. There are dozens of ICOs coming up every month, and although we inform our users about the limited amount of tokens we currently support, many people participate in token sales anyway. That's why there are a lot of requests to add this or that token, which are completed in the order they were received. Apologies for the delay!
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