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41  Economy / Scam Accusations / Re: Another Freewallet Scam on: April 08, 2020, 10:15:33 AM
I was transferring 0.7186 bitcoins from Freewallet to another wallet account which was stopped after a few hours of transaction and after asking the support, they sent me below email

............................................................................... ............

And so far they haven't answered me Embarrassed Embarrassed Embarrassed


please help me

Hello,
Looks like an AML procedure has been initiated for your account. Please share your support ticket number.
42  Alternate cryptocurrencies / Altcoin Discussion / Re: Freewallet EOS Wallet reliable? on: March 23, 2020, 07:27:39 AM
Anyone on here knows an EOS wallet with free Ram,CPU and Net resources? I've tried token pocket and no luck  so far, I saw on the internet that Freewallet EOS Wallet gives users free Resources, how true is this? And can I import private keys?

Hi joseyphil82,

Yes, you can use EOS Freewallet without paying for EOS resources.
Please note that you can handle EOS tokens in the Freewallet Multi-coin app. (while the EOS single-currency app is solely for EOS coins)
We do not maintain the private keys option at the moment.
43  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: March 22, 2020, 10:42:16 AM
@Freewallet

Hello,

I started using Freewallet a day ago and also got suspended for suspicious activity just a few hours later.

I submitted the requested documents  but Im worried that it wont get unlocked based on what I am reading in this thread.

I do need access to my Funds urgently. could you please help me get it resolved in a reasonable amount of time. My Ticket number is 209204.

Regards
Rupert



Hi Rupert.
Thanks for contacting. We'll get to your documents in the nearest time. Please note that we'll send you further notifications to the ticket No 209185.

Best regards,
Freewallet.
44  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: March 16, 2020, 01:17:56 PM
I sent the verifying documents to freewallet.. how long it usually takes? i need my funds because of corona virus.. they lockdown my city Sad  please help..

Hi!
Sorry to hear that.

The verification period does not take long if all requested documents are provided. Please share your support ticket number for us to check.


ticket number is 207926


Thanks for sharing. We'll get to the ticket once our security dept starts reviewing the documents.

Any updates? Sad

Hello,

Thank you for your cooperation. You may resume the activity on your account.
45  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: March 15, 2020, 01:54:09 PM
I sent the verifying documents to freewallet.. how long it usually takes? i need my funds because of corona virus.. they lockdown my city Sad  please help..

Hi!
Sorry to hear that.

The verification period does not take long if all requested documents are provided. Please share your support ticket number for us to check.


ticket number is 207926


Thanks for sharing. We'll get to the ticket once our security dept starts reviewing the documents.
46  Economy / Scam Accusations / Re: Freewallet.org is a fraudster who cheated me out of 15.2BTC on: March 15, 2020, 06:22:21 AM
I sent the verifying documents to freewallet.. how long it usually takes? i need my funds because of corona virus.. they lockdown my city Sad  please help..

Hi!
Sorry to hear that.

The verification period does not take long if all requested documents are provided. Please share your support ticket number for us to check.
47  Economy / Scam Accusations / Re: freewallet.org just blocked all withdrawals when trying to change 1BTC into USDT on: March 12, 2020, 01:21:06 PM
yes my ticket ID is 207563

Thanks for updating us. We'll be reviewing your documents in order of priority.
48  Economy / Scam Accusations / Re: freewallet.org just blocked all withdrawals when trying to change 1BTC into USDT on: March 12, 2020, 01:07:14 PM
So i saw BTC dropping and wanted to change into USDT and for a few months ive had 1 whole coin in my freewallet and i use 2FA and about a minute after i clicked the approve the trade in my email i was notified that

"Dear customer,

i am now waiting to hear back from them. I will be posting this ongoing case in every forum i can find, but i must say from what i am seeing about them the outlook does not look good so i will make it my mission to post about them everywhere i can.

Hi web1dr,

As we can see, the KYC procedure has been initiated for you.

Would you please share your support ticket number here?
49  Economy / Scam Accusations / Re: [Help] Freewallet.org [resolved] on: March 10, 2020, 01:58:02 PM
Dear JosephinaCrown,

This post is to let you know that the activity on your account has been fully resumed.

Thanks a lot for your cooperation, truly appreciate it!
50  Economy / Scam Accusations / Re: [Help] Freewallet.org wants to steal 35 XMR on: March 08, 2020, 08:08:58 AM
Itís funny that I can provide the correct confirmation by email, two-factor authentication and PIN, but the website reminded me of ďdetecting suspicious activity in your account. If it was an attempted hack, we had to temporarily suspend the withdrawal of funds from your account. Ē The site requires me to provide my personal information. Is Freewallet.org a wallet? Why does this require me to provide my personal information, such as sharing? I do not want to provide, but I urgently needed my BTC. I donít have time to talk to them, so I have to compromise and provide Freewallet.org with my personal information.
You are not the first person to complain the garbage wallet. Just search "Freewallet.org" usomg the forum search button and you will see why you should have never used them in the first place.

Here is their heavily flagged profile; https://bitcointalk.org/index.php?action=profile;u=1177176 try messaging them an see if you got any chance of recovering that money.

Good luck.



Quote

​Dear customer,

We suggest you to have a Skype call with our specialists from security department.

Best regards,
Peter,
Technical Engineer, Freewallet
You can send your queries to our Bot in Telegram.


Now freewale asks to call me on Skype. First off, I donít speak English. Secondly, just ask me, I submitted absolutely all the documents. unlock my BTK ...!

HELP !



Hi,

As we can see, the next Skype call was scheduled for March 10. Please follow the tips of our support team. Thanks.
51  Economy / Scam Accusations / Re: [Help] Freewallet.org wants to steal 35 XMR on: March 02, 2020, 11:25:47 AM
Sorry for my english Smiley

Hello, from a friend in chat room, I knew Freewallet.org where I could conveniently exchange cybermoney only by registering.
 
After sent me XMR from Binance 26 Feb.
 I exchanged XMR -> BTC, the exchange was successful.
 



Hello Josephina,

I am sorry for getting back to you late.

The verification process may be launched for accounts of our users.

We are reviewing the documents provided by you and staying in touch with you via the ticket.

52  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: Fake freewallet mails, Beware on: February 17, 2020, 08:57:09 AM
I don't trust freewallet team, they can be the real culprits behind these mails, I once lost funds to their crappy wallet and till date I still can't recover it, same as xapo wallet too, once you have problem with log in you are in big trouble

Hello,

Did you contact our support team on this issue? May we have your user ID or support ticket number?
53  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: Fake freewallet mails, Beware on: February 14, 2020, 12:00:52 PM
I have personal issues with freewallet teams themselves, they can't be trusted because their wallet are all online/web based wallets, this means your funds aren't safe since you aren't given any private keys or recovery seed, something tells me that this email issue is from the real Freewallet teams, they are too shady for my liking

Hi Stanlo,

Would you tell us more about your issues with our service? Is there any support ticket number or user ID, that we can check?

Thanks.
54  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: Fake freewallet mails, Beware on: February 14, 2020, 10:25:53 AM
Hi Balladtony77,

Following the breach of data of 1.4 millions GITHUB users, many service providers chose to warn their customers of any suspicious logins to their accounts.

These notifications are solely to inform you about login attempts whereas no actual login to your account takes place.

We recommend you to change passwords to your email box immediately.

55  Alternate cryptocurrencies / Altcoin Discussion / Re: Top 100 coin's Desktop+Android+iOS wallets . Newbies be aware about fake wallet. on: February 13, 2020, 09:10:45 AM
I have a story to share, a friend of mine download a freewallet, bad idea right? because freewallet isn't good in the first place, what happened next is after depositing some bitcoin around 80-85$ worth in the wallet he was logged out and till now he can't log in anymore

Hi,

there can be a few reasons why your friend can't log in to the wallet. In the first place, we always recommend making sure login information is correct.

If your friend reached out to our support team, he must have gotten a reply. Can you please share his support ticket number?
56  Alternate cryptocurrencies / Altcoin Discussion / Re: Top 100 coin's Desktop+Android+iOS wallets . Newbies don't download fake wallet. on: January 26, 2020, 07:51:02 AM
[snip]
 i would suggest Electrum or MyCelium.
I used this app wallet before when I was a newbie and I am not satisfied with their service because I lost my coins and did not recover.


Hi Ryker, sorry to hear your experience was far less than ideal. Do you have a support ticket number? You can also send me a PM and I'll check it out for you.
57  Economy / Scam Accusations / Re: FreeWallet steal my DOGECOINS on: January 24, 2020, 11:47:09 AM

200041 ticket number maybe.

I sent all documents. My passport, selfie, ID, bank statement, screenshots... Its my money, ublock my account. You steal my dogecoins, and you ask each time new and new documents. I sent everything to you, look at the history and check everything. Are you protecting my wallet from me? Or complaints to my wallet? If not, then open a profile and I will take my money and will not work with you anymore. This amount is not the first time on my wallet.

Dear vred2905,

We truly understand your frustration.
Could you please get back to the support ticket and provide our specialists with the required information?
Our security department can unblock withdrawals from your account only after the requested info will be provided.

Thanks in advance for your patience and cooperation!
58  Economy / Scam Accusations / Re: FreeWallet steal my DOGECOINS on: January 23, 2020, 02:29:51 PM
I used the wallet for payments, withdrew a large amount of dogecoins to it, then I wanted to withdraw it, and my wallet was banned, they asked for documents, I sent everything, they began to ask for incomprehensible screenshots, I also sent them, as a result, my funds remained in the wallet. Do not use this application . You may not get your money back.


Hi vred2905!

Our goal is to secure your transactions. When we offer you to go through a verification procedure, it means weíd like to identify you as the rightful owner of your funds and secure your transactions. During this process, your funds remain untouched and are never moved.
Could you please share the support ticket number?

Thank you for your understanding!
59  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM on: January 18, 2020, 12:56:48 PM
1) I was not offered to create a pin, you just installed it. I did not confirm anything, just when I tried to log into my account I received a request to enter a PIN. Which I do not know.
2) All communication with your experts (dozens of letters) ultimately boils down to the fact that I am asked to send my photos, photos of my documents, other photos. Not only do I donít want to send such my data to you, I also donít understand how it is connected with my account: you are not happy with my report, where did the money from the wallet go from, you are not happy with my report where the money was transferred from the wallet but for some reason my photo and photo of my documents supposedly suit you. Is this nonsense? How do you check in my personal photo that the account is really mine?

Dear Viccc,

PIN code is a personal information, which you are prompted to create upon your first login session. We have no access to it but we can reset it for you and you can create a new one. The procedure for resetting the PIN code requires providing our specialists with certain information. These photos will help us to verify you as the owner of this account.
Please note that no one (except the account owner) has access to it.

Thank you for your understanding!
60  Economy / Scam Accusations / Re: FREEWallet.org is a SCAM on: January 15, 2020, 03:01:47 PM
Freewallet stole all my funds. After they entered the PIN code feature, I could not get into the account (login and password are correct, I do not know only the PIN code, last visited the wallet to withdraw funds before the PIN code feature in 2018). After correspondence with support (ticket ID is 199302 ) and providing me with all the transaction data (mining from flypool and sometimes transferred to my poloniex), they simply blacklisted me:
"...
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  support@freewallet.freshdesk.com
    SMTP error from remote mail server after MAIL FROM:<here_my_mail> SIZE=62546:
    host mxa.freshdesk.com [34.197.128.49]: 554 ,Your IP:xx.xx.xx.xx has been blacklisted
..."

Hi Viccc,

Checking your support ticket, I see that our team is in touch with you following the standard procedure for PIN code recovery. Since you attempted to log in after the PIN feature has been deployed, you were prompted to create a PIN code and then confirm it.

We are committed to helping you recover access to your account, please get back to our specialist with the required information to confirm you as the rightful account owner.

We sent you an email to follow up, please check your inbox.
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