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401  Alternate cryptocurrencies / Altcoin Discussion / Re: are my ERC20 tokens lost ?? on: January 18, 2018, 11:19:10 AM
I have the same problème i contacted thé support team but no response i'm giving UP

imsterimad, have faith, please Wink
402  Alternate cryptocurrencies / Altcoin Discussion / Re: are my ERC20 tokens lost ?? on: January 18, 2018, 11:17:41 AM
pitchi, our support team follows up on every submitted ticket. Please give us the time to research yours, and we'll get back to you with an update.
403  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: January 15, 2018, 08:26:36 PM
Hello, Freewallet and Bitcoin Users!
My two transaction sending ETH from Freewallet hang 6+ day ago. Support answer few times with template about ethereum network maintenance, than they stop answering any question.
Transaction are in pending status in FreeWallet, but hashes freewallet give me does not track on etherscan.
Dear Freewallet, can you tell me please whats wrong? Where is my ethereum? Why transaction does not track by hash for 6+ days? Please cancel transaction and return my ethereum to wallet or proccess it (if cancel unavaliable).
My userid: 52282662
Transaction1 hash: f97e2a60ded47d1b37cc6915277db9b064c5ae1a63514e9d72195f3c2aad726b
Transaction2 hash: 158c3bd65ba98aad2d607312b4ee6c53181e4903e2f02e418eb8b6d2ee362db8
Please answer in essence without templates about eth network maintenance and solve my problem... I do not want to think that this is really a scam...
UPDATE:
On 7-th day my pendig transaction was canceled by support, and I successfully get my ethereum back from Freewallet. Better late than never Smiley Thanks to FreeWallet support.

andr68rus, thank you for the update! If the network is congested, and there are difficulties with including your transactions into new blocks resulting in considerable delays, such transactions are usually rolled back so that you could retry sending them at a better time. Apologies for the delay!
404  Economy / Scam Accusations / Re: I am a Freewallet victim, too! on: January 15, 2018, 08:24:10 PM
Here is my whole discussion with freewallet and changelly.
Freewallet in app chat:
Changelly emails:
I wanted to launch a smart transaction, but it was stuck  and they still have not recovered my ~0,12 bitcoin for more than two months.
I was patient and understanding, because i know their is a lot of issues with blockchain transactions and it is in their terms of use:
"The time frame for retrieving specific transactions is set at Freewallet's discretion; However, refunds will be processed within 60 days upon submitting your request for them."
But now I really need my money.

If anyone can help me then my ethereum and bitcoin cold storage addresses read below:
Ethereum: 0x00F86aec28a46F4366C2803805dF5c86ECA5347D
Bitcoin: 1H4efiGqtvTSbfUt3vYUpxHiPcwZ8euNF

SonOfSun, the reason Changelly doesn't recognize the smart address your transaction was sent to is that they deactivated a number of unused addresses at the end of 2017. Unfortunately, we were informed about it after the fact, and we're still dealing with the consequences. Luckily, we have a record of the transaction you made, and it's in the blockchain, and we already sent them a request to pull it up in their records and refund it to you. Your Ethereum transaction has already been returned, and as soon as we get a confirmation from our partner, we'll follow up with the details of this refund as well. Apologies for the inconvenience!

PS: Although our Terms of Use give the time frame for exchange refunds up to 90 days, we will try to retrieve your funds sooner if possible; however, please note that such refunds aren't done on our side, we're merely a mediator to our exchange partner.
405  Alternate cryptocurrencies / Altcoin Discussion / Re: are my ERC20 tokens lost ?? on: January 15, 2018, 08:03:30 PM
i tried using token wallet no token showes up and i subbmited my email and contacted your support team provided them with my tokens specifications but no response for 2 days i'm waiting !!

ps : everyone thank you for replying to my probleme

Thanks for letting us know! Our support team should get back to you shortly.
406  Economy / Exchanges / Re: What exchanges are trustworthy? on: January 15, 2018, 10:11:16 AM
Exchanges, believe it or not are quite a touchy subject for certain people and with good reason; a lot of users have arrived too recently to remember the many, many, many exchanges that have fallen victim to hacks, seizures, shut-downs and outright exit scams. There has been millions of dollars stolen by, from and through exchanges over the years and so be careful when you're asking about the most trusted exchanges, because often the biggest exchanges are the ones which fall hardest.
For me, i would choose between cryptopia and binance, they are pretty good. Coinbase is very trustful but rather limited. And also freewallet is a very good one - with lots of coins availible and low fees.

Evilcrypt0, thanks for your review! Freewallet, however, is not an exchange service: we're using Changelly's API to perform exchanges in the app. We do, however, provide an opportunity to seamlessly convert your coins right in the app with a couple of taps, that's one of our key features.
407  Alternate cryptocurrencies / Altcoin Discussion / Re: are my ERC20 tokens lost ?? on: January 15, 2018, 09:35:27 AM
yes i'm using your freewallet ethereum not the token one it does not show my tokens i contacted the support but no one responded !!!!!

Please use the Token Wallet for managing your tokens as we've suggested above; you won't be able to see your tokens on your ETH wallet, we have a special app for them. Our support team replies to every ticket submitted through the Support Portal; if you've submitted your email address, you'll get notifications on your ticket status as well.
408  Other / Beginners & Help / Re: Help to withdraw funds on: January 13, 2018, 09:09:05 AM
I got 2 questions.
First: won't the bank ban my account for that if in my country all crypto currency is illegal? Or it's an everyday thing and they don't give a mind?
Second: how can I check if I'm not sending the coins to the wrong address?

Thanks !

Mr.Jovetic, depends on the country and the bank. Every government treats the cryptocurrency issue in a different way, so you should check your local sources for more details on it. As for making sure you're sending the coins to the correct address, that's something the sender does, not the wallet. We on our side can only validate if the address format is correct: for example, if you're trying to send BTC to an ETH address or vice versa, such a transaction won't be accepted because these are different networks.
409  Alternate cryptocurrencies / Altcoin Discussion / Re: are my ERC20 tokens lost ?? on: January 13, 2018, 09:04:48 AM
Hi pitchi, we have a dedicated Token Wallet app specifically for managing your token portfolio, you can download it on Google Play. If your token isn’t listed with us, however, it’s present on exchanges, you can contact our support to get it added.

Please note that we’re still working on the feature that will allow participating in new ICOs. If you’ve participated in an ICO, and your token is an ERC20 one, please contact us once it’s present on exchanges: we will add it as well.
410  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: January 10, 2018, 01:01:15 PM
Denelin, thank you for the clarification! Our support reps have got back to you with an update, please check it out.
411  Other / Beginners & Help / Re: Help to withdraw funds on: January 10, 2018, 12:17:41 PM
Guys many thanks for giving me the advice.
Is it possible I can transfer zcash to fund my PayPal account. Please advice

There's no direct withdrawal of crypto to fiat on our wallets, although we're planning to introduce this feature soon. You can always transfer your ZCash to any of external services that allow fiat withdrawals (including PayPal) for now.
412  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: January 09, 2018, 05:31:53 PM
я тоже выскажу свое негодование!
на мой кошелек в приложении freewallet пришли токены eBCH в количестве 500 штук, на тот момент приложение не поддерживало эти токены. На мои просьбы к техподдержке предоставить к ним доступ или перевести на другой адрес ответили что вам только нужно ждать когда мы добавим этот токен (( несколько дней назад вижу ( О ЧУДО!) токен eBCH в приложении, дождался!! НО! баланс то 0!! etherscan показывает на адресе 500 eBCH. Думаю, ладно, прикуплю несколько токенов,отправлю на свой адрес, может они появятся. Подумал, сделал. Отправил 2 токена eBCH , транзакция висела долго ,не дождался ушел спать. Утром захожу в приложение, баланс 2 eBCH. Захожу на etherscan и что я вижу!!!! Баланс токена eBCH 0!!!!!!! а теперь смотрим транзакции:
0x4ef057b8ab345efee8b3523d1cdee92df5b4effef08efbcf1c11559ca1fbbbda поступление 500 eBCH

0xd03ed5e8a6f08bcf35cd8b5917d1111e8aa0209b25b2a05626a55ad78b1d5428 я отправляю 2 eBCH

0x8d7826b400d0d50c47d13cfc97d09d27b34d84a20c52bb597754c567e638b24e а что же это такоеHuhHuh? куда ушли мои 502 токена eBCH HuhHuh
 Очень интересно не правда ли!? Вопрос к поддержке Freewallet, так как на письмо они не ответили. Где мои 500 токенов?

anthrax66, thanks for your message! To begin with, with Freewallet, our users' coins and tokens aren't stored on hot addresses, but in the secure cold storage. Transactions from/to service addresses displayed in the blockchain explorer don't affect the user's balance: the actual amount they own is shown in the app; the coins can be accessed and spent at any time.

Looks like your first transaction of 500 eBCH was made before the support of this token was enabled in Freewallet, while your other transaction of 2 eBCH was made after the fact. We'll be adding the rest of your tokens manually, so while your current balance is 2 eBCH, it will be 502 eBCH once we're done.

In order to access and manage your tokens, please download and install our Token Wallet app (available on Android) and log in using the same way you log into your ETH wallet.
413  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: January 09, 2018, 05:18:27 PM
Hi Freewallet Team,

Previously I used the freewallet for Bread Ico(BRD), now they are already listed on Binance for weeks. On Dec 26th, the inapp support said they would refund the tokens to me. By now almost half month passed, I have no futher updates yet. Would you mind speed up the refund process a little bit?

My User ID is 7b6ae85d

Thx in advance!

A freewallet user

Hi sunino, apologies for the delay! We're getting lots of tickets (about tokens, too) these days. Please give us more time to review your case, our support reps should get back to you by the end of the week. Thanks!
414  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: January 09, 2018, 05:16:55 PM

Kohoudi, looks like you got a reply from a Freewallet rep in the thread on Reddit you're referring to.
415  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: January 09, 2018, 05:13:35 PM
Denelin, please check a reply from our support reps: we need a valid transaction hash from you. Looking forward to your reply!
416  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: January 09, 2018, 05:12:43 PM
Hi guys,

I've sent some ETH to another wallet and it seems that it's stuck in "Sending" for more than two hours. Moreover, the transaction hash does not appear on etherscan.io
I see that there are some people working for Freewallet here. Could you help? I've also raised the support ticket 80955.
P.S.: This is the first time I've used this wallet and to be honest, it's a BAD first experience.

Thanks!

timelimit, unfortunately, if the network is congested, some transactions may be delayed or even fail to be completed. That's exactly why we posted a notification in the app with a warning about potential delays with ETH transactions. Your transaction rolled back, which means your balance wasn't changed. You can retry it now, looks like the network is back to normal.
417  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: January 09, 2018, 05:08:37 PM
freewallet is a thief.
I paid Gnosis with this hash, but unfortunately after a few days this amount was removed from my panel.

https://etherscan.io/tx/0xcba4b7a9bbe5421a6bfa284dd5c2c68b987bf1e0681453748b742222f8cbd675

After sending a few emails, nobody answered me.


Now I'm going to NEO transfer, but no confirmation emails are sent.
If this does not steal, then why does not anyone answer my emails.
I will soon prepare an article in Arabic, Persian, Hindi and Turkish for this theft

djxerxes, 1 GNO is still in your balance, we're currently looking into your case in search of potential reasons why you don't see it it your app. Please give us a bit of time to come up with a solution. Thanks for your understanding!

PS: Our NEO wallet is currently under maintenance, which is why some operations might be temporarily unavailable. As soon as the maintenance is over, the regular operations flow will be resumed. Apologies for the inconvenience!
418  Other / Beginners & Help / Re: Help to withdraw funds on: January 09, 2018, 04:59:15 PM
Hi,
I am using Freewallet and mining zcash at the moment using zcash flypool miner.
Please if someone can advice how can I take the zcash out of the freewallet .I have a Coinbase account as well where I have ETH/BTC/BCH/LTC wallet.

Many thanks
Nak

Hi keyfetcher, if you'd like to move your ZCash to a different wallet, there's a network fee of 0.0001 ZEC for outgoing transactions. If your recipient is with Freewallet as well, you can make a flash transaction using his email/user id; in this case, no fees are applied. Alternatively, you can exchange your ZCash to the coin of your choice right in the app by using the smart payout feature. In this case, exchange rates will be applied as well.
419  Alternate cryptocurrencies / Altcoin Discussion / Re: SOMEBODY STOLE MY NEO AND DBC - HELP ME PLEASE - URGENT !!! on: January 09, 2018, 04:53:45 PM
I currently have a problem with NEO that I downloaded from "Free Wallet".

I had kept nothing but IOTA (in its wallet) on my Android smart phone but all else was stored off line.

I downloaded the address of the NEO and confirmed SEND.  Grin

Went back to Free Wallet and noted that the NEO wallet was "Under Maintenance"   Shocked got back some canned messages from Free Wallet that does not give me any technical info about my specific problem. Huh

So if they reactivate the wallet, I may have my NEO, or it may no longer recognize the previous address for the NEO wallet. OR? they may have Ghosted my NEO>?

I bought these at $20, looks like it will take $100 to buy the same amount now.  Cry

The only good part is they were just a minor investment and with what has happened in the Crypto world the last month I can easily afford to replace them.  Roll Eyes

1DryVallley, our NEO wallet is currently under maintenance, which is why some operations might be temporarily unavailable. As soon as the maintenance is over, the notification in the app will be removed, and you should see the transaction posted to your balance. Apologies for the inconvenience!
420  Bitcoin / Bitcoin Discussion / Re: Why My Way Is Still Better Than Hardware Wallet. on: January 06, 2018, 09:06:29 AM
The address mentioned here is one of service addresses associated with the cold storage, one of the signature features we offer our users. With Freewallet, your funds are safely stored offline in the cold storage with a bank level security grade. Thanks to the cold storage technology, even if your phone gets lost or stolen, you can easily access your wallet using another device.

The address displayed in your app is a so-called "hot wallet" used for receiving transactions. Keeping the funds there as well as storing your private keys locally could be a risk because if the access to your device is compromised, it would give a hacker an opportunity to steal your assets.

That is why after you've received a transaction, the funds are moved to the cold storage. Whenever you need to make a transaction, your funds are transferred from the cold storage as well. Your actual balance is displayed in your app; what is displayed on a blockchain explorer are intermediary transfers of funds in/out of the cold storage. Please note that you aren't charged with any fees for such transactions.

TL;DR With Freewallet, user assets aren't stored on hot addresses, but in the secure cold storage. Transactions from/to service addresses displayed in the blockchain explorer don't affect the user's balance: the actual amount they own is shown in the app; the coins can be accessed and spent at any time.
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