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421  Alternate cryptocurrencies / Altcoin Discussion / Re: NXT - Ignis airdrop on Freewallet on: January 04, 2018, 12:41:07 PM
Hello,
I have a wallet with the NXT Freewallet Android App, it is also linked ti the online in freewallet solution. So far  I do NOT see any IGNIS token and I would like to know how will be the Aidrop managed by freewallet.org
I was expecting some other notification but no more notifications are showed in the app, nor online. Before the 28 Dec they showed the notification that they support the IGNIS air drop but now I do not see any information


Thank you

ninosmp, Freewallet users will receive their IGNIS tokens (based on the Ardor Genesis Snapshot) in the beginning of January 2018. We're still doing tests to dot the i's and cross all t's. Please stay tuned, we'll keep our users posted!
422  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: January 04, 2018, 12:37:23 PM
Hi freewallet team. I bought the Kickico ICO tokens using my freewallet. I didn't know free wallet is an exchange or a scam. Now they told me they have sent my kick tokens to my freewallet but unfortunately I cannot find it. Your team has taken it. Please give me my kick coins. I believe in you. I hope you will resolve this issue for me. I have tried to contact you several times without success. Don't be a scam like people say you are.

Upcomingdiamondinvestor, if you're referring to KICK coins, they are supported by Freewallet. In order to access and manage your tokens, please download and install our Token Wallet app and log in using the same way you log into your ETH wallet.
423  Other / MultiBit / Re: BTC sent and confirmed but did not arrive on: December 29, 2017, 11:02:18 AM
Hello There
I have a wallet in freewallet.org and i have done an exchange within my wallet from XMR to BTC , and after few hours from waiting the status say complete and my balance in XMR is gone due to the exchange from it to BTC ,but the problem is that i didn't get anything in my BTC wallet
so what am i suppose to do . please advice me
bear in mind that I've already contacted their support ,but no respond yet
Any help would be appreciated

Belmabdi, your exchange was successfully completed on December 21st. It can take a while for transactions to get confirmed and finally posted in the network; the transaction speed depends on the current network conditions.
424  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: December 29, 2017, 10:58:04 AM
Same maintenance on the Steem wallet since the 21st. All services "temporarily unavailable "

No update on my support requests since the 18th

I think their game is to have occasional "issues" with larger than average transactions, while creating the illusion their service is legit for all smaller transactions. I hope they prove me wrong and credit my funds but I am not counting on it.

Kind of like fishing where you throw the small stuff back.

Denelin, as a wallet service provider, we're working with multiple blockchains. Sometimes there are network issues and instabilities; in order to protect our users from any potential threats in such situations, we perform maintenance on our wallets. Blockchains aren't static, and we're updating our wallets regularly. As soon as the blockchain stabilizes, and we complete the maintenance, your transaction will be completed or fully refunded to you.

Selective scam accusations are very convenient because they don't require any proof Grin ANY product can be called a selective scam. Freewallet has been present on Google Play and App Store for a very long time, do you think we would have stayed listed if any of scam accusations were true?
425  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: December 29, 2017, 10:49:04 AM
user id : c890688f
i tried to exchange btc to ltc with freewallet application about 4 days ago. it was marked "completed" and btc amount was withdrawn but did not get ltc. when i clicked txid it says "transaction was not found". so i contacted freewallet support through application. they barely answers. once i get an answer which was barely related to my problem “Please be informed that LTC exchanges are suspended...”
so i still do not get it what happened to my btc?? if they did not convert my btc to ltc,
so what happened to my btc then?? will they ever gonna send it back to me?? and when?
there are a lot of similar complaints on their facebook page
they need to be honest.
hash 14d555b66fe3641d53524789687de4641a94f75c0c04d2a87b54e31521d24764

sedlof, all exchanges in our app are manager by our partner, Changelly.com. If some coins are currently unavailable for the exchange with them, we inform our users about it immediately. You initiated your transaction when LTC exchanges were suspended, thus the delay. As soon as they were resumed, your exchanges was completed, and you received your LTC on December 26th.
426  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: December 29, 2017, 10:42:01 AM
Hello There
I have a wallet in freewallet.org and i have done an exchange within my wallet from XMR to BTC , and after few hours from waiting the status say complete and my balance in XMR is gone due to the exchange from it to BTC ,but the problem is that i didn't get anything in my BTC wallet
so what am i suppose to do . please advice me
bear in mind that I've already contacted their support ,but no respond yet
My ID : c80700e2
Any help would be appreciated

Belmabdi, your exchange was successfully completed on December 21st. It can take a while for transactions to get confirmed and finally posted in the network; the transaction speed depends on the current network conditions.
427  Bitcoin / Wallet software / Re: Is freewallet.org good? on: December 29, 2017, 10:38:41 AM
I wouldn't use them. There are multiple supports of people losing their funds and supposedly getting scammed. And since you don't control your private keys, I wouldn't be surprised if that was true. Why even risk your coins by giving them to someone who has full access to your coins and can take them whenever they want?

If you get your coins back, do yourself a favor and create a safe wallet.

TryNinja, we research all user complaints, and most of the issues that are coming up turn out to be user-related: people make transactions to addresses of a wrong network or without a proper payment ID; there can be delays with transactions due to the current network state (especially with Bitcoin); sometimes there are troubles with exchange services our partner provides. Any live service on a highly volatile market, such as the crypto one, can expect to encounter issues eventually. We're doing our best to assist our users with resolving them ASAP.

Regarding being a custodial wallet, we're not the only one on the market. This business model has its pros and cons, and every user decides whether our app fits their needs.
428  Bitcoin / Wallet software / Re: Is freewallet.org good? on: December 29, 2017, 10:26:58 AM
I tried to transfer some coins using their Smart transfer option from BCH to another Alt coin but the transaction is pending for about 7 hours now. No reply from their support. Is freewallet.org any good?

ssrerd, there was a possibility of BCH transaction delays because of the blockchain condition recently: we posted a notification in the app. That could be the reason why your exchange was delayed. Please provide your user id from the Settings so that we could locate your support request, our support team will get back to you in the app. Apologies for the inconvenience!
429  Alternate cryptocurrencies / Announcements (Altcoins) / [ANN] Freewallet Supports IGNIS Airdrop on: December 22, 2017, 03:46:54 PM
A recent token sale of IGNIS, a bold new ICO by the creators of NXT and Ardor blockchain platforms, was a great success, earning over $15,000,000. Following this sale, there will soon be a free airdrop of 500 million IGNIS available to all NXT holders in the next Ardor Genesis Snapshot, scheduled for December 28th, 2017. Freewallet is proud to announce full support for the IGNIS token distribution in collaboration with Jelurida, the developer of both NXT and ARDR.


The NXT Snapshot will happen on December 28th at block height 1636363 (for more details visit the Jelurida  website). Freewallet users will receive 0.5 free IGNIS for each NXT held in their wallets at the time of the snapshot. This will be the last chance to acquire extra IGNIS tokens before the launch of the Ardor main network on January 1st, 2018.

As the NXT and ARDR wallets are part of the Freewallet family, holders of the latter will also be able to benefit from the coming Ardor blockchain launch. ARDR will be moving to a separate chain on the January 1st, 2018, and all holders of these tokens on the NXT network at the time of the snapshot will receive the same amount of ARDR coins on the dedicated Ardor platform.

Freewallet will soon release a special IGNIS wallet for all token holders. IGNIS tokens will also be added to the Multi Wallet available on Android, iOS, as well as on the web. We put together a brief guide for anyone interested in making the most from the upcoming IGNIS airdrop and ARDR mainnet launch with Freewallet.

Step 1
Download and install the NXT and ARDR wallets or our Multi Wallet. If you have an iPhone or an iPad, we recommend using our web-based Multi Wallet as both cryptos aren’t yet fully supported by Apple.

Step 2
Top up your NXT and ARDR balances at least 24 hours before the snapshot. Please monitor your in-app notifications; you can also subscribe to our official Facebook and Twitter pages to stay in touch!

Step 3
Once the Ardor blockchain launches in the beginning of January 2018, you’ll be able to download and install the new IGNIS app and enjoy your free tokens. We’ll be also updating our ARDR wallet to provide a seamless migration to the dedicated chain. Simply log into your updated wallet to see your Ardor coins!

Alvin Hagg, Freewallet co-founder, commented: “We’re confident that the NXT and Ardor platforms and the future ones to stem from them will contribute to the development of the blockchain technology as a whole. That is why Freewallet’s mission is to make sure our users can reap the profits from all updates introduced by the developers and enjoy the latest technological advances. Congratulations to Jelurida on a very important milestone on their project roadmap!”
430  Economy / Scam Accusations / Re: FREEWallet.org BIG SCAM, THIEF'S ( Don't use any of their iOS or Android APP ) on: December 22, 2017, 03:28:40 PM
OP said this:
no information from their support...

Why you do not post a note on your site explaining this situation of transaction confirmation delays, this will save you from embarrassment and problems

- There is a notification in the Bitcoin wallet as well as in the Multi Wallet app;
- There have been posts both in Twitter and on Facebook regarding current delays with the BTC network;
- Our support reps provide details on network related issues with transactions as well.

If you can think of other ways to convey this information to our users, please feel free to share it here. Posting a popup on the website doesn't help much as the majority of our users are using the apps for mobile devices, and all important notifications are posted on the main screen there, first-hand.
431  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: Lost BTC on: December 21, 2017, 08:55:51 AM
Thank you for getting back to me with an estimation as to the time frame involved for recovery of funds.

You said "if" there's such a technical possibility (of recovering cross-currency transactions).
Is there truly any doubt that Freewallet has the technical ability to perform this transaction?

Please review our previous message: if funds can be recovered sooner, they will be.
432  Economy / Scam Accusations / Re: ScammyMcScammersonScamsters on: December 21, 2017, 08:53:40 AM
electarded_apparently, please update your Token Wallet app and retry your transaction: it should go through now.
433  Economy / Service Announcements / [ANN] Flash Transfers with Freewallet: Zero Cost, Zero Time to Wait on: December 20, 2017, 03:28:32 PM
Bitcoin has shown a tremendous growth in 2017, with its price touching $20,000 and its introduction on to the futures exchanges. As a result, the BTC network is overloaded at the end of the year. Massive transaction delays are reported by all wallet operators, and network fees reach up to hundreds of dollars in equivalent.


Freewallet recommends flash transfers or instant off-chain transactions among our users as a way to save your time and money. Flash transfers take literally seconds to be completed; plus there are no fees associated with them.

“In December 2017, BTC network fees can be as high as $100 and more. That is, of course, if you don’t want to watch your transaction stuffed in the mempool waiting to be picked up by the miners. Since flash transfers are performed off the Bitcoin network, they are delivered instantly, and Freewallet has never charged users for making transactions,” Alvin Hagg, Freewallet co-founder, explains.

Try flash transfers with Freewallet!
434  Other / MultiBit / Re: BTC sent and confirmed but did not arrive on: December 20, 2017, 03:05:58 PM
Well on Sunday morning I thought what I would do I will completely log out of my wallet then log in with newly created user name and new password and completely new set up with the same "BTC Freewallet.Org" .
Start up the newly created wallet and..... Bingo all transaction of my BTC shown there ...well  under 1BTC... Gr8.
Because I was thinking the transaction went back the same wallet because I have received confirmation saying your BTC wallet(I did the transaction from??)  is credited now, although it was showing Zero..?? It like the transaction went back to a copy of the same wallet but needed to be unlocked..ie buy creating new account...I work in IT but it seems we need to look at basics first....reboot..  Smiley  Smiley

nic77, please provide your user id from the Settings section of the app; it's an internal id we use, so listing it in public won't jeopardize your wallet security, neither it can grant the access to your wallet balance.
435  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: Lost BTC on: December 20, 2017, 03:04:14 PM
Yes, I have provided my user ID at the onset.
What in your estimation constitutes a reasonable time in which I can expect results?
Thus far, I have only seen vague terms such as "some time".
Thank you

musv, recovering such transactions can take up to 90 days. We are, however, putting all efforts to complete recoveries sooner if there's such a technical possibility.
436  Economy / Scam Accusations / Re: FREEWallet.org BIG SCAM, THIEF'S ( Don't use any of their iOS or Android APP ) on: December 20, 2017, 02:48:11 PM
I have the same problem

On 19 Dec 2017 08:30  using freewallet app i exchanged BTC->ETH  and the exchange didn't happened i have lost my bitcoin and till now
no information from their support

my freewallet user ID : steliadis
email: stelianmuscalu@gmail.com

if is not posible to change please give me BTC back in my freewallet adress
The present is  still Status:   Sending0/1

what happend?

Just like with the topic starter, your transaction is currently waiting to be included in one of the new blocks. As soon as it is, the status of it will be updated in the app.
There are global delays with transactions because the BTC network is overloaded now. At this point, we're all in the same boat, unfortunately.
437  Alternate cryptocurrencies / Altcoin Discussion / Re: Which Bitcoin Cash Wallet is best? on: December 20, 2017, 11:06:51 AM
Hi cryptocoinplay, thanks for your interest in Freewallet! We've been in the industry for almost 2 years, and we're proud to have earned the trust of thousands of our users. Moreover, we were the first ones to release a dedicated Bitcoin Cash walletfor Android and iOS. You can read reviews on our apps on Google Play & AppStore: most are satisfied with our services; however, just like with any live service on a highly volatile market, it's only natural some issues come up from time to time: they are resolved by our specialists ASAP.

Regarding the technical side: we're using the most progressive multi-signature key storing approach as well as multilayer security systems which are the best practice for the largest companies in the industry. This makes Freewallet the service with a bank level security grade. We also use the cold storage technology that keeps our users' assets protected: thanks to it, even if you lose your phone, you can easily access your wallet using another device.

If you have any questions or would like additional information, please feel free to ask! Smiley

438  Economy / Scam Accusations / Re: FREEWallet.org BIG SCAM, THIEF'S ( Don't use any of their iOS or Android APP ) on: December 20, 2017, 10:59:00 AM
Sad to hear your complains tho there are lots of complaints against this wallet already that's why I wonder how people use this wallet while there are too many wallets that are secured enough to hold your funds on, Google.com is always there to give you information about some reviews of any website that was indexed on google.

bL4nkcode, we've been on the market for almost 2 years, and we're proud to have earned the trust of thousands of our users. Issues come up eventually with any live service; they aren't always on the wallet side like in this very situation. However, the best way to get a situation resolved is to contact our support team via Freewallet.org website or any other channel available, we respond to all user requests.
439  Economy / Scam Accusations / Re: FREEWallet.org BIG SCAM, THIEF'S ( Don't use any of their iOS or Android APP ) on: December 20, 2017, 10:52:46 AM
Recently on 19 Dec 2017 09:19  using freewallet app i exchanged BTC->LTC  and the exchange didn't happened i have lost my bitcoin and till now
no information from their support they are scamsters if you see their website you will not find any contact details  Beware of this wallet
and
Any one from Freewallet.org here please sort this out. As your support team is sleeping it doesn't take 48hrs or 2 days for exchange..

my user ID : fcc8195b

The present is  still Status:   Sending0/1

shaikharief, apologies for the delay! What makes you think your funds are lost? You've shared the transaction status yourself: it's currently being sent. The BTC network is overloaded now, which is why there are massive transaction delays globally. You can check the mempool here.

We've posted a notification in the app about potential delays with BTC transactions; as soon as your transaction is included in a new block, you'll see the status update in the app as well. Sorry, but that's the network issue, it's out of our hands.
440  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: Lost BTC on: December 19, 2017, 08:20:41 AM
Thank you for your reply to this post, Freewallet support.

I have sent multiple email messages to the support team as you recommended, however queries as to status of my claim either go unanswered or I get an auto-response asking me to be patient (it's been 3 weeks since my initial claim filing). Apparently, there is always some circumstance arising that precludes my claim from being addressed. This week it's the hard fork.

Perhaps you would be so kind as to offer suggestions as to how to expedite my claim or at least how to get the attention of the support team so that my funds are restored?

musv, as we've mentioned above, if you provide us with your user id, we'll do our best to expedite the review of your refund request. Please note though that recovering cross-chain transactions is a complex procedure that requires a significant amount of time and resources.
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