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441  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: December 19, 2017, 08:16:44 AM
Hi Freewallet Support Team,

i am waiting till weeks to get my simple support request to get answered which i sent by in-app chat.
Could you please check asap to avoid legal actions?

User-ID: bf1f66e2

Best regards.

nenni06, our support team has already informed you that your request has been sent for processing. As soon as it's completed, we'll follow up with the confirmation. Thanks!
442  Bitcoin / Wallet software / Re: A victim of FREEWALLET SCAM! on: December 18, 2017, 11:33:04 AM
I believe that many new users out there are attracted by their multi-crypto currency platform. I have to say that their product seems awesome, however i strongly believe that its a big scam!! Never let anyone get hold of your wallet private keys, its like giving them access keys to your vault. I made a terrible mistake of transfering BCH to BTC wallet and i cant get back my refund after more than 12 days. I realised that i am at the losing end as i dont have my private keys, i cant do anything without it. I've been ask to contact the in-app support for any problems, but they feel like a bot just replying you the same message all over. All they do is just asking me to wait and it should not take a couple of days. I dont think i will ever get my coins back. Its a very expensive lesson learnt.

Why is this app still functioning as normal when there are so many victims of similar cases out there??? Cant we do anything about this??? Why is appstore allowing such app to be listed?Huh I really hope victims of FREEWALLET to share your experience and warn everyone about this.   Angry

sg1982, we did receive your refund request, and our team is currently working on it. Unfortunately, cases with cross-chain transactions happen frequently because both Bitcoin and Bitcoin Cash are based on the common blockchain technology and use the same address format. Every company has their own policy regarding cross-chain transactions made by mistake; we usually attempt to recover funds sent to Freewallet addresses at no additional expenses. Please note that it's a complex procedure that requires a significant amount of time and resources. Our support team will keep you updated, thanks for your understanding!
443  Other / MultiBit / Re: BTC sent and confirmed but did not arrive on: December 18, 2017, 10:14:28 AM
I have the same issue but not with Bitconnect.
I have been using BTC freewallet.Org for a while,  but last  time I used it, I sent  BTC to my Coinbase wallet still no sign even showing wallet transaction address from sending wallet and nothing  in coinbase receiving wallet,  I have received conformation of the transaction completed by email and also showing completed in my BTC freewallet? contacted the support team been provided what they asked for but no result and I have been sending notifications  for the last few weeks they don't even reply..

nic77, apologies for the delay! We're getting lots of tickets before holidays, thus the extended response time, alas. Please provide your user id, we'll do our best to speed up the review of your case. Thanks in advance!
444  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: December 18, 2017, 09:57:41 AM
Even NEM publicly tell people not to use Freewallet.
https://twitter.com/nemofficial/status/941990961139236864

kahc, unfortunately, NEM seem to have been too hasty with their conclusions. We've already responded to their blog post, our comment is awaiting moderation.

UPD: We've published an official response to NEM team's post, please read it in our blog on Medium.com.
445  Alternate cryptocurrencies / Service Discussion (Altcoins) / Re: Could not send from Tokenwallet to another wallet on: December 18, 2017, 09:47:51 AM
Hello, I am using the token wallet android app and sending coins to myetheriumwallet.
When I press the Send button, the blank screen is shown and freeze.
There is no action done and the transaction history shows that nothing has taken place.
Also tried through their freewallet website but there it is not showing the ERC token QSP.

I am struck and moving the coins from freewallet to another wallet is difficult and buggy.

Thanks

rajsenthil, please see the reply in another thread.
446  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: December 18, 2017, 09:46:51 AM
Hi freewallet, my userid is db425aee and raised the issue with support team through the android app and website as well.
I am using the token wallet android app and sending coins to myetherwallet.
When I press the Send button, the blank screen is shown and freeze.
There is no action done and the transaction history shows that nothing has taken place.
Also tried through freewallet website but there it is not showing the ERC token QSP.

How to send QSP coins from token wallet to myetherwallet?

Thanks

rajsenthil, apologies for the inconvenience! Our support reps requested additional information from you, please see an email with update from them. Upon receiving more details, we'll be able to determine the reason for this issue and resolve it ASAP. Thanks for your patience, looking forward to hearing from you!
447  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: December 18, 2017, 09:39:48 AM
Hi Support Team,

I just donated some ETH to the Bread crowdsale, after that I find that freewallet are using a service wallet to make transactions. Could you help me with this problem? Based on the etherscan result, the Bread tokens have been distributed to your service wallet already. Can I provide another ERC20 address and please send those tokens to me?

My user ID is 7b6ae85d

sunino, thank you for your message! Our support team received your request, we'll be getting back to you in regards to it shortly.
448  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: December 15, 2017, 04:14:56 PM
I'm not care about "performing maintenance". If you have some maintenance you should notify users BEFORE but not after.
What do you think if your bank now to decide "performing maintenance" and your cards and accounts will be on hold for days. No target date for resolving. "Just sorry". I personally have 50$ on your account. Take it. I hope it make your life better.  Angry Angry Angry Angry Angry Angry. I promise to send that money and lose milestone.

drowt, we understand that maintenance works can be an inconvenience: no-one wants to wait to make a transaction. However, please understand that we wouldn't start the maintenance if it were possible to perform certain procedures without affecting our users. Blockchain is a volatile environment, and we're updating our wallets regularly to make sure our users stay safe.

By the way, the maintenance on the ZCash wallet was completed, you can retry your transaction, there shouldn't be any issues with it. Sorry for taking so long!
449  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: December 15, 2017, 01:51:59 PM
It's an ideal place for lose your coins. You just put that and finally when you try to send that you discover that it's impossible. I had problems with sending several times. Now I could not send zec for a days. Support keeps silence. I think they already drink mojito on the beatch Cry.

drowt, apologies for the inconvenience! Our ZEC wallet is currently undergoing maintenance, so some operations might be temporary unavailable. We'll make sure to let our users know when the maintenance is over!
450  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: December 15, 2017, 01:50:10 PM
how to output tokens that are under the erc 20 but are not added to your wallet? How to get a private key from the ETH purse? Sad Sad

pool77520, Freewallet supports all currently traded ERC20 tokens; you can view the list of the most popular ones here. If your token isnít listed with us, however, itís present on exchanges, please contact our support to get it added.

The option to import/export your private keys is currently available on the BTC wallet; we're planning to extend it to altcoins in the future.
451  Economy / Service Announcements / Re: [ANN] Freewallet.Org: More Freedom From Freewallet on: December 15, 2017, 01:47:29 PM
Ne telecharger surtout pas cette aplication au debut tous ce passe bien jusqua ce quil en decide autrement dans mon cas plusieur transfert ou echange qui ce sont bien passer jusqua arriver a 1 echange ethereum en eos qui dans le papier c passer comme il ce devais me dans le freewallet eoa toujours rien cela fe 1 semaine jai contacter l'assistance qui ma dit de patienter et quil aver un probleme avec eos maintenant eos na plus de probleme mais je nest toujours rien dans le portefeuille jais montrer le tx hash tous ce quil vouler et maintenant plus de reponse donc ne fous faite surtout mais surtout pas avoir

Babar07, apologies for the inconvenience! Could you please provide us with your user id so that we were able to prioritize the processing of your support request? The user id can be found in the Settings section of the app; it's an internal id we use, so listing it in public won't jeopardize your wallet security, neither it can grant the access to your wallet balance. Thanks in advance, looking forward to your reply!
452  Economy / Service Announcements / Re: Bitcoin Wallet by Freewallet on: December 15, 2017, 01:44:39 PM
tx id link ? already solved ? i hope for you it clears out

The maintenance on the USDT wallet was over last week, so the transaction was successfully completed.
If sbitcoin-ru has a minute, you should get a confirmation from him/her as well.
453  Economy / Service Announcements / Re: Bitcoin Wallet by Freewallet on: December 15, 2017, 01:30:41 PM
Hey dev are we able to import/export private keys and does the wallet have the sign feature??

"Send BTC to almost any altcoin address right in the app;
Top up the wallet with almost any coin and receive BTC"
Could you give more detailed infos on these two points?
I think Freewallet is not only limited to wallet services, seems like the offer automatic exchanges to match preferred order when buying or selling .


Fidemoga, Pamoldar, thanks for your questions! We've partnered with Changelly.com, an exchange service powering up all smart transactions (exchanges) in Freewallet. You can read more about topping up your BTC wallet with most coins and sending BTC to addresses in other networks in our knowledge base articles.

As for importing/exporting private keys, we have this option in both the BTC wallet and for BTC in our Multi Wallet app. You can import coins from other wallets as well as export their wallet balance using a private key or a mnemonic seed phrase (for HD wallets). We'll be posting an update with more details about it soon, stay tuned!
454  Economy / Service Announcements / Re: Bitcoin Wallet by Freewallet on: December 15, 2017, 11:31:27 AM
So a lot of good wallets but anyway I will try setup it to unix system. I have a question, why you didn't open source "freewallet"?
HALLASTERA, being a closed source product doesn't make it any less secure or functional. We're proud of our apps and consider them to be our intellectual property.
455  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: December 15, 2017, 11:16:37 AM
I recommend not keeping your coins in this organization of unknown origin, support does not answer 5 days, is this normal? Angry Angry Angry

pool77520, apologies for the delay, we're getting a lot of user requests these days! Please provide your user id so that we could prioritize the processing of your case. The user id can be found in the Settings section of the app; it's an internal id we use, so listing it in public won't jeopardize your wallet security, neither it can grant the access to your wallet balance. Thanks in advance, looking forward to your reply!
456  Economy / Scam Accusations / Re: FREEWallet.org SCAM ( Don't use any of their iOS or Android APP) on: December 15, 2017, 11:08:14 AM
Hi Freewallet

What is the story with Zcash send transactions
Last 2 weeks I tried to send coins several times and send that without problems just ones. Last 24 hours transactions even are not accepted. I see "under construction banner" but when do you plan to complete that?
I like your app it is convenient but if I can not receive/send coin then other functionality is useless. As well could you be more user oriented.
If you plan some maintaining please please please notify users ahead. As well you support must be support but not a "bot" which just provide useless unswers


Hi drowt, we're performing maintenance on our ZCash wallet, which is why some operations may be temporarily suspended. Please see the notification in the app: once the maintenance is over, we'll let our users know. Apologies for the inconvenience!
457  Alternate cryptocurrencies / Tokens (Altcoins) / Re: [ANN] Minereum - First Self Mining Smart Contract on: December 15, 2017, 10:19:16 AM
I received response that is working on it and should refund soon. My question is if use ETH wallet from freewallet app when genesis MNE address was collected i will can receive them?

If you gave your ETH address as the destination for your MNE tokens, you should be able to receive and access them with our Token Wallet app.
458  Economy / Service Announcements / [ANN] Freewallet.Org: More Freedom From Freewallet on: December 14, 2017, 04:04:44 PM
Freewallet, a mobile-first cryptowallet developer, has presented a full-scale Multi Wallet version for desktop. This significant release tops off 2017 run by the company that has accomplished 8 new currencies this year including such ambitious projects as the world-first Bitcoin Cash and Bitcoin Gold wallet.


In less than 2 years, Freewallet team have released more than 20 dedicated apps for popular cryptocurrencies and tokens. Shortly after the release of the mobile Multi Wallet for Android and iOS the team started receiving plenty of requests to proceed with further development of a service for storing, managing and exchanging various coins in one place.

"We were initially planning to deliver solutions for each coin and its corresponding network individually," Alvin Hagg, Freewallet co-founder, recounts. "That seemed logical at that time because there was a community with unique goals and needs behind each coin. However, we soon discovered that a vast group of people didn't limit their portfolios to a single cryptocurrency and were inspired by the blockchain technology in general. That was exactly why we decided to bring the Multi Wallet to a whole new level."


After months in beta and extensive testing, the web-based Multi Wallet is currently available in full on Freewallet's website. After logging in with the preferred authorization method (e-mail, Facebook, Google+ or mobile number) users have access to a variety of features including the signature one: free instant transactions of the same coin among Freewallet users. This option comes especially handy these days when even major networks (such as Bitcoin) are massively overloaded, resulting in delays in transactions and spiralling fees. Being able to move coins instantly and at zero charges is crucial for our customers, and Freewallet is proud to offer an optimum solution to them.

Other unique options presented both in Multi Wallet and other Freewallet apps feature fast and simple integrated cross-currency exchanges and a multilayer asset protection system with customizable email confirmations, the PIN code and 2-factor authentication.

The Multi Wallet for the web would be a great choice not only for multi-asset holders looking for extended mobility but also for Freewallet users with Apple devices in particular. Most coins and practically all tokens used to be available in the Android app only due to the lack of Apple's support for them. However, with the new Multi Wallet, it's now possible to view and manage the uncapped selection of crypto assets that Freewallet offers.

To get started, visit app.freewallet.org. Please feel free to get back to us with any questions or comments!
459  Economy / Scam Accusations / Re: ScammyMcScammersonScamsters on: December 13, 2017, 12:31:26 PM
Michael, we appreciate your friendly reply! Our support reps would be glad to continue the research on your case once you provide the information we requested (see an update in the in-app chat). Thanks again for your help!
460  Bitcoin / Bitcoin Technical Support / Re: Freewallet.org redirected transaction to unknown adresss on: December 13, 2017, 12:23:21 PM
I really don't appreciate that wallet. If you see their facebook page it has negative reviews and there many complaints against the freewallet team.

sumangs, you keep posting the same message about Freewallet in different topics; yet when we try to get more details about your situation, all attempts to get a reply from you are ignored. Is there some issue we can help you with? Let us know, please!
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