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November 28, 2020, 05:48:06 PM *
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61  Economy / Scam Accusations / Re: Freewallet.org is a scam or they are just never satisfied on: January 14, 2020, 10:47:33 AM
Hello,

Let us confirm it here that the issue has been resolved.

Why did it take for him to post his issue here to get it resolved?

We resolve all kinds of issues no matter if they are discussed in public space or not.
62  Economy / Scam Accusations / Re: Freewallet.org is a scam or they are just never satisfied on: January 14, 2020, 07:12:05 AM
Hello,

Let us confirm it here that the issue has been resolved.
63  Economy / Scam Accusations / Re: Freewallet.org is a scam or they are just never satisfied on: January 13, 2020, 02:13:09 PM
Hi!

Sorry for the delay in getting back to you. Checking your support ticket, I see that the case is currently in progress.

You mentioned passing the KYC procedure in Changelly's platform, however, you never confirmed this information with us. All we received was your refusal to proceed with the verification process. Could you please forward us the email you received from Changelly to confirm you passed their KYC? This would be helpful to resolve the case.

Thanks!

I just forwarded the mail.

Got it! I see that our specialists sent you a confirmation email. The operations in your account are back to normal. Smiley
64  Economy / Scam Accusations / Re: Freewallet.org is a scam or they are just never satisfied on: January 13, 2020, 07:41:59 AM
Hi!

Sorry for the delay in getting back to you. Checking your support ticket, I see that the case is currently in progress.

You mentioned passing the KYC procedure in Changelly's platform, however, you never confirmed this information with us. All we received was your refusal to proceed with the verification process. Could you please forward us the email you received from Changelly to confirm you passed their KYC? This would be helpful to resolve the case.

Thanks!
65  Economy / Scam Accusations / Re: Freewallet lies to users on: December 05, 2019, 02:06:09 PM
Why would you be using freewallet in the first place ? It's a scam site with countless of accusations against them.

Trying to swap a couple EOS for btc

Holy shit they actually sent the transaction at 33.5 sat/byte to use the 10k sats. At this rate, you're literally wasting money as 3 sat/byte is enough to get into the next 2 blocks.

https://www.blockchain.com/btc/tx/9ebef2bd10efc241a3567be1d487686c48285ec912f331ce9157bbb02315070f



Just pay like 13 sats/byte if you're really in a hurry

Hi ritaconscience,

We've checked the referenced transaction out and can see that you've set "Low" priority for it. Let us remind you that this option is behind "Urgent" and "Fast" modes that you could also choose while sending a transactions with us.
Don't hesitate to reach out to the support team if you need clarifications!
66  Economy / Scam Accusations / Re: Freewallet lies to users on: December 05, 2019, 07:56:34 AM
Hi!

Did you reach out to our support team about this? You can choose the lowest commission fee for BTC transactions which will not affect your balance greatly.
67  Economy / Scam Accusations / Re: Freewallet makes me stress asking me proof ID and freezing my wallet on: November 14, 2019, 10:38:43 AM
Hi Bitcoinaddicted93,

Please check your email, we sent you a reply. Smiley The operations in the wallet are back to normal.

Thanks for the cooperation, we are happy to assist anytime.
68  Economy / Scam Accusations / Re: Freewallet makes me stress asking me proof ID and freezing my wallet on: November 14, 2019, 06:11:07 AM
After all it is only an online wallet not an exchange
I would say it is exchange pretending to be a wallet. Go trough their trust page and read references.


We feel sorry that this procedure makes you stressful.
Nah, you don't. Why don't you update your exchange and ask your users to provide you id's on registration like every other financial institution which complies with AML and CFT laws is doing?

Thanks for making your point.

We don't deem "KYC-for-all" to be an efficient approach.

Thank you to all the people that answered me..

What I can say it is:
That they pretend by some people kyc and ID, selfie etc etc but them still remain anonymous. In otherís exchange you know the CEO like kraken..
They want by us all ID and proofs but they are happy to keep anonymous ..

It is not a balanced relationship

Well, that is not quite correct to put anonymity of individual against  the purported anonymity of the organization.
An appointed team member can resign and so long whereas the entity organised and existing under the laws remains to be legit.
69  Economy / Web Wallets / Re: Freewallet makes me stress and asks me ID and proofs on: November 13, 2019, 03:23:30 PM
Hi Bitcoinaddicted93 and all those reading,

Let us note that the thread already has a duplicate in another part of the Forum.

Therefore, we'll have to reiterate our reply here as well:

You are totally right that the process is based on collaboration. We see cooperation from your part and appreciate it.
Once we've received all the documents requested for a proper identification, we'll resume activity on your account.

We feel sorry that this procedure makes you stressful. Please don't worry: we'll do our best to ensure an efficient and smooth compliance.
70  Economy / Scam Accusations / Re: Freewallet makes me stress asking me proof ID and freezing my wallet on: November 13, 2019, 03:18:33 PM
Hi Bitcoinaddicted93,

You are totally right that the process is based on collaboration. We see cooperation from your part and appreciate it.
Once we've received all the documents requested for a proper identification, we'll resume activity on your account.

We feel sorry that this procedure makes you stressful. Please don't worry: we'll do our best to ensure an efficient and smooth compliance.
71  Economy / Scam Accusations / Re: Another freewallet scam on: September 23, 2019, 02:25:29 PM
Freewallet is willing to scam there customers  in a heart beat  i exchange some eos for xrp a day ago but it never reached they never even sent the eos to exchange and gave me a fake hash to go with it then for hour support is telling me there working on it then just stopped replying the exchange  shows failed yet they never returned  my coins https://freewallet.org/tx/1e2c6266-b7dd-6cd1-3a35-524fbc92aecb

Hello,

We have an update for you: your original XRP transaction has been rolled back.
Please accept our apologies for this temporary inconvenience.
72  Economy / Scam Accusations / Re: Another freewallet scam on: September 23, 2019, 07:37:44 AM


That's the second time i see you use OP's real first and last name... Are you sure he's fine with being doxxed on bitcointalk? I haven't investigated his claims (yet), but personally i would hate it if you would link my bitcointalk username with my real life name (even if i disclosed my real life name to you over facebook or some other social media system)

Thank you, you are right and we've corrected this.

73  Economy / Scam Accusations / Re: Another freewallet scam on: September 23, 2019, 07:23:03 AM
Hello!

Please be assured that our coins are completely safe.

We'll try to reverse this EOS transaction at the earliest convenience.

74  Economy / Scam Accusations / Re: Another freewallet scam on: September 21, 2019, 05:17:30 PM
Freewallet is willing to scam there customers  in a heart beat  i exchange some eos for xrp a day ago but it never reached they never even sent the eos to exchange and gave me a fake hash to go with it then for hour support is telling me there working on it then just stopped replying the exchange  shows failed yet they never returned  my coins https://freewallet.org/tx/1e2c6266-b7dd-6cd1-3a35-524fbc92aecb

Hi Yvon,

I see you Facebook PM and review on Google Play - I left a reply there with more details.

In short words, the transaction will be completed manually by our finance specialists and the support team will follow up once it's completed.

Thanks for the patience and sorry for the inconvenience!
75  Economy / Scam Accusations / Re: Another freewallet.org victim of security system on: September 16, 2019, 08:42:39 AM
Only one e-mail was received.
Time has passed for too long. When others are give me transferred, you donít told me keep screenshot.
I think this software, like other exchanges, is easy use to transfer.
When I first started using it, you didn't remind me
I have to contact others. I donít know if others are willing to provide it after the contact, When I get it  after you may have more reasons to stop me.
I can only contact him to give me a chance to see if there is good news next week.


We still haven't received the requested info 4 days ago. The screenshots you sent do not reflect the requested info. Please get back to our specialists so we can help you resolve the case ASAP and restore operations in your account.
76  Economy / Scam Accusations / Re: Another freewallet.org victim of security system on: September 13, 2019, 01:37:09 PM
24 hours have passed, support ticket No. 170654 has no message to reply to me

I hope to resolve it quickly,
I have sent 78 emails to your customer service to resolve the problem.
I have submitted all the information I can submit.
The address including my coin is also the old address.My own address on other exchanges
Your security check is too complicated and very random, I hope you can consider the actual situation of the user.
It is designed to help users improve security, rather than preventing real users from using it.

Hello,

I am sorry to hear about the inconvenience you've been through.
Let us highlight that our security check is consistent and requires certain proofs to be provided in order to establish ownership of funds.
We'll contact you back within a day.

Hello,

As we can see, at least two replies were sent by our security dept yesterday. Please consider our queries.
Thank you. 
77  Economy / Scam Accusations / Re: Another freewallet.org victim of security system on: September 11, 2019, 11:35:09 AM
I hope to resolve it quickly,
I have sent 78 emails to your customer service to resolve the problem.
I have submitted all the information I can submit.
The address including my coin is also the old address.My own address on other exchanges
Your security check is too complicated and very random, I hope you can consider the actual situation of the user.
It is designed to help users improve security, rather than preventing real users from using it.

Hello,

I am sorry to hear about the inconvenience you've been through.
Let us highlight that our security check is consistent and requires certain proofs to be provided in order to establish ownership of funds.
We'll contact you back within a day.
78  Economy / Scam Accusations / Re: Another freewallet.org victim of security system on: September 10, 2019, 07:28:33 AM
Hi!

Please don't worry, we are in touch with you by email and are always glad to assist and speed up the verification process.

Checking your support ticket No. 170654, I see that you've submitted the requested information and our security specialist will be in touch as soon as he reviews it. Thanks a lot for your cooperation, Mr. Zhen!
79  Economy / Web Wallets / Re: Freewallet.org making me nervous! on: September 04, 2019, 11:24:14 AM
Just to update that all has been resolved at the end.

A lot of KYC docs was required - more than any Exchange I have signed up before. But at the end, my faith was restored in Freewallet.org

The KYC process was less than a day - that I would say does impress me.

If someone does try to commit fraud via them, all I can say is GOOD LUCK!



Hello,

Thank you very much for this update.
80  Economy / Web Wallets / Re: Freewallet.org making me nervous! on: September 03, 2019, 09:54:40 AM
We hope to have replied to everyone in this thread and would kindly ask the moderator to update the title to 'Solved'.

The operations in the OP's account don't have any limitations thanks to his collaboration.

It is a great pleasure to assist all of our users. <3 So, if you have any questions or are worried about anything going wrong with your Freewallet account, please reach out to our Support team in App Settings or live chat on our website, we always have someone checking all the requests.

Thanks!
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