I tried both of them. They don't work either...

Hi everyone,

Has anybody had some experience in getting different account balances with the same btc address in desktop Jaxx wallet and Jaxx mobile wallet?


I recently installed a desktop Jaxx wallet and generate a new bitcoin address by default in Jaxx wallet. I copy the address and send to my friend for him to deposit. After that, I install the mobile Jaxx wallet in my phone, I use "Pair Devices" function in the wallet. The mobile wallet prompt me to enter 12-word phase to finish the pairing step. Then enter the phases and I found that the pairing is successfully.

I can see both desktop and mobile wallet displaying the same bitcoin address.

After a few days of confirmation in blockchain, the transaction can be viewed on some blockchain explore such as blockchain.info. I finally see my balance in desktop get updated. But In my mobile wallet, even with the same btc address, the balance is not updated.

I am not able to figure out the reason behind. Can anybody help me?

I have been wandering around the net and finally see this comment.

Similar case here. I have tried to withdraw my btc from cex.io and waited for > 48 hours. What even worse is that the transaction is not visible in most of the btc block chain explorers I googled, even though I got a tx id from Cex.io.

sigh...

Dear CEX Support team,

I have been waiting for your response about my withdrawal of BTC for two days. I have submitted 2 tickets enquiring my withdrawal of BTC (Ticket ID: 419989, and 420881).

In my transaction history, I see that my btc withdrawal transaction is marked as "100% completed" with a transaction id. When I enquire the tx id in blockchain.info, it says "transaction not found".

My withdrawal transaction time is 2017-11-28 18:36:22 and transaction amount is 0.72BTC.

Please take a look at my issue as I receive no response and no follow-up since I raise this issue 36 hours ago.

Thank you.

Update:

As there are so many complains about CEX.io, I want to clarify my case in order to let you know what exactly happened.

The missing transaction in block chain is not their problem. I understand it is not CEX.io's but blockchain issue. The delay time of appearance in bitcoin block chain explorers is causing a lot of anxiety these days.

It takes nearly 3 days for the transaction to be confirmed in blockchain. After that, I can see the transaction is published. So, please just wait when you encounter similar case.

Thank you for CEX.io Support staff.