Hello,

I looked at the LTC address you linked earlier in the post, so I hope that is the same address you are using. The pending balance seems to be still unconfirmed amounts that haven't exchanged yet. As LTC is currently up ~26% of its daily 24hr value it appears pending balance graph representation is adjusting to that value for each found block percentage that you were a part of as your earnings are confirmed for exchange into LTC.

Once each share reward is actually exchanged into LTC it will appropriately be added to your total balance. Another factor is that when pending balances are confirmed, the line for that pending graph stagnates and the actual blue balance line rises as is shown on your wallet page because those balances are no longer pending but now are confirmed and ready for payout. Also it appears as though you stopped mining using the sha256 device as that hashrate abruptly dropped, so naturally there are less earnings in a graph representation because you are using less devices.

Hopefully that answers your question, but if you would like to know more please let me know.

Update 2/3:

Several coins have been added across multiple algos which should help improve profitability on each. More are currently in progress and will be enabled when available. Some will benefit profitability when each algo's hashrate is higher than what is currently present and as such will be switched on at that moment to maintain consistent earnings.

We are looking not only to improve each algo present, but perhaps expand to other algos. We have received several requests, but if anyone has suggestions for coins/algos let us know and we will put them through our review process.

With many cryptos, a thorough review is performed to make sure profitability and stability are maintained or benefit from addition. Likewise we review existing coins on the pool for changes/drop in stability and may need to make changes if the situation calls for it.

More improvements inc...

Absolutely, we are constantly evaluating other cryptos that are available to add to the pool that have results like BNX. There are lots of options to review, but we need to ensure it boosts profitability and logically makes sense. Also the drop in crypto market capitalization that has been happening this month has been affecting which currencies remain profitable to mine. Especially the last few days have been volatile investing opportunities, but once things pick back up the community will improve overall.

Ok, I see your address and that you switched over to the Neoscrypt algo when you originally were on x11 when using the BTC address I believe, that is why I didn't see you before. When we made payouts yesterday at 8pm EST your confirmed balance was below 0.01 LTC, but it is now ready to payout roughly 0.02887 LTC (or more if more confirms by 6PM EST). Everything appears ready for that address, but we will monitor it and if anything goes awry we will take care of it for you. 

If you would like to post your wallet address for LTC, I would be happy to look into your situation. I do remember you asked a few days ago about transitioning to LTC. When creating a new address (such as your LTC address) all initial blocks found take around 24 hrs to confirm from pending. Without actually looking at your account I would assume that is the case here as you probably haven't had much in earnings since you asked me about it a day and a half ago. If you meet the 0.01 LTC "Balance" amount by tonight it should pay out today.

Would definitely be eager to look into this more for you if you would like. If there is anything more I can do to clarify, please do not hesitate to ask.

Hello,

I looked into your situation and it has to do with what happened during our payout system changes yesterday. When the system initiated payouts late last night for BTC payout users it subtlety affected the graphs/earnings reporting for other cryptos as well. As you can see from the wallet page, the Balance line is "catching up" to the pending amount. When our system initiates our daily payment today (1/31) your pending balance should be paid accurately and the graph should begin moving as intended from that point on.

There are plans to improve the graphs/reporting so it accurately reflects events such as yesterdays niche occurrence. This tends to take a backseat in terms of priority with regard to other systems such as payments and profitability for each algorithm. Rest assured everything is logged and action will be taken if necessary.

Hello again,

Thank you for confirming that everything went appropriately as far as payments actually received to you. As far as your question about the website showing the payout, we addressed this on the site status page concerning the situation. The earlier payout had to be manually adjusted after it was sent to bump it up in BTC's mempool so it would confirm during yesterday's massive surge in backlogging blocks around the time we do our daily payouts. As a result of this adjustment it had to be assigned a new info and the text was altered to reflect the change. It should now show up on the site properly even though the transaction was physically sent yesterday and confirmed already. Apologies for not updating the text sooner, but we wanted to make sure physical BTC was sent appropriately as our main concern.

Also, in the future if there should be some concern or issue you have, feel free to either message me directly, open a support ticket on the site or however is convenient for you. We are here to help and address these issues if you have any misunderstandings instead of bringing up charges accusing our integrity when the situation was not what it was. Everything is functioning properly and we will deal with any issues as best we can. Cheers!

And...if you would look at your BTC address:

https://blockchain.info/address/14ksWvXuYFjCvvGxePAbqPKsNtn8K4SiQU

You can see that the graph fell because you were paid out confirmed balances at those times. At this point I'm not sure what you are implying. You were paid out correctly.

Hello again,

As I stated on the website there was a late payment due to the Bitcoin mempool being heavily congested. Today’s payout is now confirmed and sent in the correct amount. Also, we even advanced you and the others affected their premature balance before it was due to be paid out. We kept in constant communication on the site through our regular status updates and have even lowered our pool fee for the next few days as a way of showing how we wanted to make things right for having delayed payout for four hours later due to extended confirmation times.

Please double check your actual Bitcoin wallet and you should see everything properly there. I’m not sure what else we can do as we worked very hard to make things right.

If you feel like you would like more assistance feel free to message me directly. If you would like I could even post logs here proving you have been paid the correct amounts and in a timely manner.

If you were to choose LTC it will be 0.01 LTC, not the equivalent conversion. Each coin is considered a separate entity in terms of payout and is treated as such when confirmed at moment of exchange.

For clarification I should also point out that your current earnings that are connected to your BTC address will remain for that account. If you did switch and create a new account for LTC then the past earnings will not be associated in any way. Although as long as your BTC balance meets the Sunday minimum 0.001 it will payout and you can start on LTC completely separate if you wish.

Hello,

You are correct that the current minimum BTC payout is 0.01, and it is the same figure 0.01 for every other available payout coin such as LTC. There is one small caveat that if you were to choose an obscure coin that is not guaranteed payout because of supply then we would need to refill appropriately to maintain a balance sufficient for payout.

The payout system is something that we constantly evaluate due to each coin's mempool and popularity causing abnormally high transaction fees. As a result, the numbers that I quoted are subject to improvement when it benefits our community and the system.

As to when you will be paid, all "mature/confirmed" balances that exceed the 0.01 balance minimum daily or the weekly 0.001 minimum threshold that is applied on Sunday. This week was an exception as it paid mature balances on Saturday instead for testing purposes. The Bold number on the "Balance" line of the wallet page is the confirmed pending balance ready for payout. the Total Unpaid is an approximate amount preparing for exchange into payout coin choice and is subject to fluctuation based on current prices and possible block orphaning/confirmation issues. Many of our payout methodologies and policies can be viewed on the main pool homepage and other parts of the site as we may improve certain functions.

Update 1/27 #1:  sha256 has been added as an available algo option on our multipool. At the time of this post, there are 22+ sha256 coins available with more coming as they are ready. Some will be enabled as the sha256 pool grows to sustain high difficulty blocks. Also the main sha256 port is configured with standard difficulty meant for physical miners. If you are planning to use Nicehash or other services which require a higher minimum difficulty, we would like you to know that a separate port is in the works to handle that load.


Update #2: GigaRho's payout system has undergone improvement to handle the developing network transaction fees and broad amount of currencies available. Our minimum payout system triggered today (Saturday 1/27) instead of the normal Sunday timeslot. More optimizations are coming to improve the structure based on recommendations from our community. The normal Sunday payout should be resumed next week.


Update #3: A decent amount of available coins have been added to all of our existing algos to benefit profitability and shall be adjusted as necessary based on our size.


Note: We have had a decent amount of new users try to choose altcoins other than the standard payout coins listed on the pool. If the coin you want is not in stock, the pool shall attempt to restock those enough to cover payouts required. All requests for additional payout options can be made on our forums.


Thank you all for joining us as we work to expand our offerings and improve everything. There is much happening behind the scenes and we will try to communicate whenever appropriate.

Hello,

I hope I correctly understand what you are saying, but after reviewing your account it seems like at the time of this writing you have only been mining for several hours on the pool. Since you have chosen Bitcoin as the payout method, it goes through the exchange process which all pending balances take 24hrs to confirm on the pool. Every found coin is quoted at a momentary price when found but confirmed once exchanged at that price, which works to the miners benefit in times of rising prices on certain coins. It does appear that your pending balance is rising as you continue to stay connected and finding blocks with us.

Just to reiterate, the pending balance will always be fluctuating based on live exchange prices from the exchanges we use to get you the desired BTC payout. The number you really should pay attention to is the confirmed balance ready for payout which begins about 24hrs after that particular block has been found. More in depth descriptions of our system/services can be found on our pool's website.

Also, I should add that I believe you are referring to the yellow "pending balance" line on the graph. That decreases when certain coins have confirmed exchange. In the wallet page you can see, Immature, Confirmed, Total detailed sections for each found coin. Once a coin moves from Immature to Confirmed the pending balance drops. Confirmed balances are not reflected in the ready for payout section of the balance sheet until about 24hrs later.

We truly hope that we addressed your concern and if not feel free to message me directly or however is convenient for you.

Hello,

Thank you very much for bringing this to our attention. After investigating your claim and what the cause could be, we believe to have nailed down the reason. There was a safeguard in place that all reduced payouts would need to be greater than the actual transaction fee placed on the payout, which in your case did not exceed that value. Our system uses a dynamic calculation to ensure people receive their Bitcoin or altcoin as fast as their appropriate networks allow so this fee is usually high due to Bitcoin's mempool popularity.

That being said, I have temporarily set today as a reduced payout day and have changed that requirement to more accurately reflect our pool's community. This should allow you to receive the payout at our next payout time. We apologize for not noticing this sooner as a large percentage of our community chooses altcoin payouts such as LTC or usually meets the minimum BTC balance during the other 6 days of the week.

If you have any additional concerns feel free to message me directly and we will do our best to resolve them.

If you are looking for an alternative, my pool GigaRho is an auto-switch profit that has payouts into one converted crypto such as BTC, LTC. As someone who has owned L3+s for a while now I created a private pool that allowed me to find coins that were more profitable to mine than just Litecoin. Instead of being paid out in 65+ currencies to manage, it just sends you the one you want. No pressure at all to try it if you don't feel convinced, just wanted to let you know an option that is out there. Its pretty easy to run the numbers, but ultimately its what works best for you.

To add onto that, from an engineering standpoint how would they go beyond 504 MH/s on the L3+? By adding more chips, by making a breakthrough in their tech for higher hashrate out per chip? If they were to double the hashrate by doubling the chips, wouldn't they also try to double the price based on their costs? At the moment there are great ways to make a higher profit than just mining Litecoin, but to ask a common miner/consumer to spend upwards of $3000 at their site is a stretch for them.

If I had to guess I would say once a competitor unveils a decent alternative that forces Bitmain's hand. Also to look at it from another perspective, do we really want the tech that we and even they own to become obsolete that much faster?

Throughout our public launch we have received several requests and suggestions to add new algorithm offerings on our multipool. Since we already have plans for expansion we would like to offer the ability for everyone to vote through our forum poll located here. Based on coin offerings, anticipated beginning pool hashrate and profitability for miners we will begin rolling out new options as soon as we can. Feel free to leave a message here or one of our other social channels as well if you have a suggestion or request.

Aside from that all payouts/systems have been completely functional. We have added quite a few more coins and optimized a few of the ones already in place. Thanks again for stopping by...now back to work!

Thank you everyone for your support so far! We have received several requests and as such our auto-conversion feature now supports payout into Litecoin!

If you wish to use our multipool system to now receive Litecoin as a payout currency, just use your Litecoin wallet address as the username and c=LTC in the password field. If you already have a different address listed on our pool (such as a BTC payout address) you will have to separately make a new address for LTC which will disassociate your previous earnings. If your old address meets the minimum payout threshold per day or our low Sunday rate it will still payout once matured otherwise please try to meet that threshold if you still want access to those earnings.

The site currently still shows daily/live statistics in BTC payout figures, but the backend supports the payouts into LTC already. Once we can work on the site display to support that information change we will try. If you have any questions please feel free to contact us. We want to bring requested features to our community when we can and this is just the first step.

I also responded to your PM on this matter, but for clarification here I'd like to say that our profit-switching mechanism attempts to search profitable coins that are appropriate for our pool's hashrate and the current price exchange rate. In the broader picture essentially a user is "mining" towards their payout coin such as Bitcoin. We keep a decent portfolio of coin options to ensure that our miners don't necessarily only receive one lucky day of returns but try to spread it out throughout the week by having coins that are rising while others fall. I'm sorry to hear that "Sexcoin" offends you, but I do not take responsibility for the naming conventions employed by the coin's creators. Also I do not employ favoritism towards any specific coin, project or foundation.

I want to be cautious of giving numbers to prevent false expectations, but at the time of this writing, the estimate is ~2.43 mBTC/GH/Day. So for an L3+ being around 504 MH/s default lets say ~1.22 mBTC/day or $20.7 at a BTC exchange rate of $16,970. Today was a +12.3% increase in BTC valuation so far, so those numbers may be a bit of a rough estimate assuming those exchange rates are subject to change for each individual coin being quoted at time of mining to their BTC value. The site has a live table that shows each algorithms current estimate, 24 hr estimate and 24 hr actual amount. As the pool is now public those values are going to factor in higher hashrates and larger reward blocks.

Out of the entire time I have been using multipools I have found it to be more profitable for effort spent on the machine. Not to mention, it is very easy for the user to change over to LTC or any other coin they want on an exchange and realize that is a higher number of LTC than mining Litecoin on a Litecoin only pool. Hope that helps you out Ben.