Show Posts
Quote
[Update June 24 - 02:39 GMT]
We're seeing that the amount of claims that need review is much higher than what we had anticipated, and consequently it is taking us considerably more time to process the claims.
We want to be as accurate as possible when approving claim forms to ensure accounts are issued back to the original account holders, so we humbly ask for continued patience while we work through the outstanding claims. If we were to stick to the launch time of 3:00 GMT the majority of accounts will still not have access to Mt.Gox at the reopening. We want to ensure as many users as possible have equal access when we are ready to open the site again.
Email confirmation and rejections have started going out. If you received a "rejection" email, please go through the claim process again at claim.mtgox.com and add additional account information such as the account numbers of the services you used to deposit along with the amounts.
We understand many of you are eager to get access to your account, and we are doing our best to ensure this happens as quickly and with as much confidence as possible.
Thank you for your patience and understandinge look forward to getting through the claims and continue trading as soon as possible.
We're seeing that the amount of claims that need review is much higher than what we had anticipated, and consequently it is taking us considerably more time to process the claims.
We want to be as accurate as possible when approving claim forms to ensure accounts are issued back to the original account holders, so we humbly ask for continued patience while we work through the outstanding claims. If we were to stick to the launch time of 3:00 GMT the majority of accounts will still not have access to Mt.Gox at the reopening. We want to ensure as many users as possible have equal access when we are ready to open the site again.
Email confirmation and rejections have started going out. If you received a "rejection" email, please go through the claim process again at claim.mtgox.com and add additional account information such as the account numbers of the services you used to deposit along with the amounts.
We understand many of you are eager to get access to your account, and we are doing our best to ensure this happens as quickly and with as much confidence as possible.
Thank you for your patience and understandinge look forward to getting through the claims and continue trading as soon as possible.
