thanks HCP, have already exported the keys and have had a crack using those. might just have to wait it out a bit longer and see if Exodus come up with some advice from their end.

Hi
 
When I log into my blockchain.info wallet I can see a balance of BTC. I was successfully able to claim BCH in September so assume all the addresses are ok. However I recently logged into extract the private keys to claim BTG I got the following message, "Imported Bitcoin Addresses Not backed up by your Recovery Phrase. Transfer into a wallet to secure funds." Upon reading this message I attempted the transfer the funds as instructed, where I received a second message advising "You have no addresses with a spendable balance greater than or equal to the required dust threshold."
 
This obviously concerned me but I continued on to the addresses section of the wallet to extract my private keys to which I can't find any. So my wallet is showing the balance I thought I had when I logged in but the wallet is telling me the addresses do not hold any funds and I can't extract the private keys. I am confused as to what has happened here, if anyone can assist it would be much appreciated.

I have been using the wallet intermittently over the past 12 months with no prior issues
 
Thank you

thanks for the detailed explanation HCP
with regard to security of the private key, do you know if there is any way to get the compressed WIF key from the source wallet rather than through a third party site like bitaddress?

checking my exodus private key again - it already appears to be 52 characters

hi Balouli

having exactly the same issue! can you please explain what you mean by 'scan the compressed private key' - is this a different private key? or how do you compress it?

thanks!