beware of some of the posters here.  they are using fake accounts to bash multiple threads in the forum.  i don't know what their motivation is, prolly just bored.

i already talked to a mod and said he'll look into it, because it looks like these people are from another hashing company or probably independent miners themselves according to him.

That's a good point cos if difficulty in mining didn't rise these bozos wouldn't care if someone was being scammed.  CH is one of the threats in their interests. Once CH gets 110TH hashing online it would definitely hurt other miner's operations.

Emmanuel,

You are not answered the relevant point. Your customers bought a contract starting in September, all 100%. You are by your own admission only delivering 30% now, 15% a few days before that and nothing at all in September. They are entitled by law to a refund if they request one.

. As always I will not deal with customer services issues on forums. Raise a ticket and I will gladly respond within 24 hours.


Emmanuel

Hi ,

Regretfully we cannot refund your contract as it has passed the seven day limit. We base our purchases of equipment on our past sales to ensure we keep up with our customers' needs for increasing hash rates moving forward into the future. To allow our customers to have contracts refunded at any point in time would mean that all the risk inherent in the bitcoin mining market is transferred to our business which would make it impossible to run.

In the terms and conditions viewable here,

https://www.cloudhashing.com/terms-conditions

(Under section 2.3,

"You acknowledge and warrant that you have conducted sufficient due diligence to understand the risks associated with Bitcoin mining. You acknowledge that due to the difficulties in sourcing and producing Mining Hardware there may be delays which affect that rate at which we are able to bring Mining Hardware in the Pool online. We reserve the right in the event of a delay which affects our supply of Mining Hardware to bring such Mining Hardware online in a gradual manner. In such an event you acknowledge that you shall be only allocated a reduced Capacity and that this will reduce the Product which is transferred to you as proceeds of your Contract. Notwithstanding the preceding, we shall make all reasonable efforts to avoid such delays, and to ensure that the Mining Pool is fully operational by the start date of your Mining Contract. "

Please be aware that I'm not trying to be rude or pushy showing this part of the contract, I'm just highlighting it so that you don't have to scroll through the whole contract trying to find it.)

I assure you we are making great developments and working flat out towards getting your contract to full capacity.

Best Regards,

James

Could you keep us informed of how that goes? I want to see how they handle something like this.

Hi ,

Have you had a chance to read our latest newsletter here?

https://www.cloudhashing.com/about-us/revenue-reinvestment/8-blog/85-october-8th-newsletter

We are mining, but at a reduced capacity currently.

Best Regards,

James