Same here with a Ripple transfer..
https://xrpcharts.ripple.com/#/transactions/C6528969FAB78F7F6A25DC86475D838869A559F0CD9604BFC3321F502513CAC1
The recipient never got it, although it shows that it took place. Now I can't withdrawal XMR *or* XRP because it says "An error has occurred." I didn't lose 30,000 USD but I have about 6,000 USD tied up in HitBTC and no response from support, of course. Do not deposit anything into HitBTC until they can get their shit together.