I recently encountered a disheartening situation while using the cryptocurrency exchange platform CEX.IO. Having been a user for approximately six months, I initially had a positive experience. However, when I attempted to withdraw my funds, things took an unexpected turn. Here’s a summary of my experience: Account Verification: I verified my account, following all the necessary steps. My account was fully verified, and I met all the requirements. Withdrawal Request: When I requested a withdrawal, I encountered roadblocks. Despite having a verified account, CEX.IO asked for additional steps: -Video Verification: I was asked to provide video verification using my ID card. -Selfie Verification: They required a selfie verification. -2FA Activation: I activated two-factor authentication (2FA) as requested. Screen : https://imgur.com/a/DYasI0bWithdrawal Denied: Despite completing all the requested verifications, my withdrawal was not allowed. The funds remained stuck, and I received no communication from CEX.IO regarding the issue. I reached out to their customer support multiple times, but the responses were vague and unhelpful. Waiting for over a week without any resolution is unacceptable, especially when dealing with an established exchange. As a trader, I rely on exchanges to handle transactions efficiently. Unfortunately, this experience has eroded my trust in CEX.IO. I urge them to improve their withdrawal processes and provide better communication to users facing similar issues. *This is my first forum post and I wanted to find a place to share my experience Hi there. As a regulated financial institution, CEX.IO is obligated to adhere to strict verification procedures to ensure compliance with regulatory standards. Our Terms of Use ( https://cex.io/legal/terms) outline the necessity of additional verification steps, even for users with fully verified accounts, to uphold our AML/KYC policies and regulatory requirements. Specifically, Section 12.4 of our Terms of Use ( https://cex.io/legal/terms) states: "CEX.IO has also the right to request the User to provide additional verification documents even if the User has already passed the verification process to ensure the effective implementation and enforcement of CEX.IO’s AML/KYC Policy and applicable regulatory requirements. If the User does not respond to such requirements in a timely manner CEX.IO has a right to limit its services or to stop providing them until requirements are met." Regarding your specific case, please note that without receiving your user ID or specific details, we are unable to provide insight into the status of your case. Additionally, we would like to address your concerns about social media engagement. While we strive to provide support and assistance through various channels, spamming or violating community rules may lead to account restrictions. We urge users to communicate with us directly via DM or comments to address any issues effectively. Thank you for your understanding, and we hope to resolve this matter promptly. |
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Hi there.
Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.
Good to see that Cex.io Bitcointalk account is active and trying to resolve the customers issues. I hope that OP issue will be now resolved very soon. I also request OP to update community about what happen in this case. May I ask one question, why CEX.io has not direct verification system yet? some days ago I faced same issue where OKX exchange ask me re-verification but it was all happened in OKX exchange (not through email) and verification completed in 30 seconds. Cex.io should also work on it to make their system smooth for users. At CEX.IO, we take compliance extremely seriously, which unfortunately slows down the verification process. On the plus side, you can rest assured that we do everything by the book. Your safety matters more to us than our profits - that’s why clients' patience is key. |
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Hi there.
Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.
Good to see that Cex.io Bitcointalk account is active and trying to resolve the customers issues. I hope that OP issue will be now resolved very soon. I also request OP to update community about what happen in this case. May I ask one question, why CEX.io has not direct verification system yet? some days ago I faced same issue where OKX exchange ask me re-verification but it was all happened in OKX exchange (not through email) and verification completed in 30 seconds. Cex.io should also work on it to make their system smooth for users. There are different types of verifications on our platform. Since each case is individual, it might take a different time to get verified. This exact case requires more attention from the side of the Compliance team for the reason I described above. That's all the info I can share from my side. |
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Hi there.
Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.
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CEX.IO is a regulated crypto platform. Throughout our company’s history, effective and trustworthy collaboration with regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may check details at: cex.io/legal-security
as if we didn't understand each other very well. I did not cast any doubt on your legality as a crypto platform, I'm just stating what I've noticed as a frequent occurrence when it comes to your platform. users are waiting too long for direct answers and problem-solving from you. in addition to this thread, here are two more recent examples that I saw on the last day. Waiting reply 7 days
User id: up159022901
I finally got a reply after 7 days of waiting. Now that I replied I have once again been waiting another 7 days. I am so irritated at this point. I just want to get my funds off of this website and can't until my verification is approved. https://www.reddit.com/r/cexio/comments/129ohnf/waiting_reply_7_days/Going on week three CEX.IO
It as been 3 weeks since funds were withheld from me by CEXIO. I turned in everything I've ask for, had little to no reply and now am being told they still have to review everything. I am asking nicely for the last time before this turn very ugly with my lawyer and my honest reviews I will be post everywhere. Please grant me my withdrawal.]
User ID up119981474 https://www.reddit.com/r/cex_io/comments/12acnad/going_on_week_three_cexio/if we often encounter such things, it triggers some warnings for using your platform. Otherwise, I am an early user of yours, personally, I have never had a problem with your platform (and at the moment I have some funds on my CEX.io account), but the practice of not responding to users for several weeks puts a big question mark next to your name. I will emphasize again, many platforms do not even allow a deposit without KYC and thus avoid complications during the withdrawal process. you should seriously consider that policy. It’s important to mention that the team always tries to improve the existing procedures and make them faster and smoother for the customers.
It seems that the team is not doing the best because the problem still exists. We fully accept your point of view. Please understand that, because we’re so very careful with our clients and their assets, our internal procedures require extra caution and scrutiny, which naturally requires more time. Make no mistake - we are slower than usual because we want to ensure no errors occur at any time. This is a natural process and one we are sure you can agree is logical. So, once again - patience is the only thing that can minimize stress and help speed things up. We assure you that our team is following operational procedures to the letter and that they are working on solving each request ASAP. How can you be saying this when you are holding OP money for 2 months now. Can you look yourself in the mirror and still make this comment? If you don't have enough staff to run your business hire more people! If someone is holding your entire business funds for 2 months and still tells you this shit you just typed will you feel good. I hope OP sues your ass well! For 2 months! God have mercy on you! Hi steve5946, We can relate to users logfiles and examplens as they have a point. At the core of our purpose is the provision of a reliable platform where individuals can safely explore the possibilities offered by cryptocurrencies and decentralized finance. Recognizing the trust our users have bestowed upon us, we hold our responsibility with utmost seriousness. We understand that passing the mandatory procedures can be very time-consuming and energy-intensive, but this is our legal obligation to perform these checks on our users, and we are required to carry out this procedure to avoid losing our licences - https://cex.io/legal-securityIf you personally face any issues with our platform, feel free to drop us your user ID and we will have a look into your issue. |
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As I know https://cex.io is UK based exchange. At least that's what it said to me on the bank statement when I made a withdrawal from there. Damn, I completely forgot about them and am a bit surprised they're still around. They use to be big when they were selling mining contracts and their pool (ghash.io) at one point even crossed 50% of the global hashing power. But they seemed to be slowly dying after mining contracts become unprofitable. It's hard to figure out what would "based in UK" even mean nowadays, they seem to be run by multiple entities and the only regulated one would be a Gibraltar-registered company. Hi there. Instead of accumulating power further, GHash.IO stopped the pool from accepting more participants. The mining power shrunk, and decentralization of the bitcoin network was reinstated. Initiated by our team, the first roundtable of bitcoin miners concluded that, for open finance to live up to its promise, industry participants must uphold decentralization. For that to happen, a broad adoption of cryptocurrencies must take place. Since then, we’ve dedicated years of work to making access to crypto and blockchain technologies simple. When CEX.IO was the first to let people buy and sell Bitcoin with a credit card, we were just getting started. We are indeed the UK-based crypto exchange but we have offices all over the world. Concerning our policies, here is a page with all the licenses and regulations https://cex.io/legal-security. If you have any additional questions - we would be happy to answer them. |
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Dear fellow forum members,
I am writing to share my experience with CEX IO, a company that provides services in the crypto market exchange. As an affiliate publisher for CEX IO, I advertise and promote their services through the internet and social media. I earn a commission from the commissions paid by customers who come to CEX IO through my referral link. However, for the past 20 months, I have been experiencing various issues that have affected my earnings.
Despite my efforts to communicate with CEX IO about these issues, such as reporting and statistical data losses, system crashes, and software instabilities, my earnings have almost come to a standstill. Although they initially acknowledged the issues and promised to manually add my missing rewards to my account, they suddenly closed their investigation into my case.
As a last resort, I have filed a complaint with official authorities such as the Alabama Securities Commission, and I urge other affected individuals to do the same. I believe that regulatory agencies have the power to influence companies like CEX IO to take responsibility for their actions and to provide fair treatment to their affiliates.
Below, I have listed the problems I have encountered with CEX IO:
Visitors who come through my referral link not being credited to my affiliate account
Daily deposit numbers not matching the deposit totals in the monthly reports
A sudden drop in earnings by one-fifth
Continuous system crashes and delays in payments
A large percentage of ad clicks not being counted
I hope that by sharing my story, other affiliates who have experienced similar issues will know that they are not alone. I also hope that CEX IO will take responsibility for their actions and provide fair treatment to their affiliates. Thank you for reading.
I have been a CEX.IO user for more than 7 years, I noticed that in the last 2 months when they changed everything on their website that has to do with the designer that honestly in my opinion the previous designer was a much better designer, the person found everything very quickly and everything was simple, but after they changed their website design I had some small problems, even now I can see that, things like when I click to make deposit and for a few seconds the website says that I haven't logged in but it's just wait a few seconds without moving anything and the site updates itself and indicates that I'm still inside the site, I believe they are still correcting some bugs about your case in particular, I think you should be more patient, maybe due to their designer change you have been affected and they have so many things to correct and they may be taking some time to correct your problem, now if you say that already filed a complaint with the Alabama Securities Commission so it no longer makes sense for you to contact their support to resolve your problem, now the matter is in the hands of the Alabama Securities Commission and it will be up to the Alabama Securities Commission to contact cex.IO and obviously that it will take much longer to solve your problem anyway. i hope you can get your issue resolved ASAP, I don't know how far the Alabama Securities Commission will go fast enough to bring attention to cex.io to resolve your issue, all you can do now is wait for the Alabama Securities Commission Thank you for sharing your feedback regarding the recent changes to our website. We appreciate your loyalty as a CEX.IO user for over 7 years and understand that the transition to a new design may have caused some inconvenience for you. We have recently implemented changes to enhance the user experience and improve the functionality of our platform. While we understand that it may take some time to adjust, we assure you that our team is continuously working on polishing the new design and addressing any bugs or issues that arise. Your feedback is valuable to us as we strive to provide an intuitive and user-friendly environment for all our customers. If you have any additional concerns or questions, please feel free to reach out to us, and we will do our best to assist you. Thank you for your understanding. |
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Dear fellow forum members,
I am writing to share my experience with CEX IO, a company that provides services in the crypto market exchange. As an affiliate publisher for CEX IO, I advertise and promote their services through the internet and social media. I earn a commission from the commissions paid by customers who come to CEX IO through my referral link. However, for the past 20 months, I have been experiencing various issues that have affected my earnings.
Despite my efforts to communicate with CEX IO about these issues, such as reporting and statistical data losses, system crashes, and software instabilities, my earnings have almost come to a standstill. Although they initially acknowledged the issues and promised to manually add my missing rewards to my account, they suddenly closed their investigation into my case.
As a last resort, I have filed a complaint with official authorities such as the Alabama Securities Commission, and I urge other affected individuals to do the same. I believe that regulatory agencies have the power to influence companies like CEX IO to take responsibility for their actions and to provide fair treatment to their affiliates.
Below, I have listed the problems I have encountered with CEX IO:
Visitors who come through my referral link not being credited to my affiliate account
Daily deposit numbers not matching the deposit totals in the monthly reports
A sudden drop in earnings by one-fifth
Continuous system crashes and delays in payments
A large percentage of ad clicks not being counted
I hope that by sharing my story, other affiliates who have experienced similar issues will know that they are not alone. I also hope that CEX IO will take responsibility for their actions and provide fair treatment to their affiliates. Thank you for reading.
Thank you for reaching out to us regarding the issues you have been facing. We apologize for any inconvenience caused and understand your frustration. We appreciate your efforts in communicating your concerns to us and bringing them to our attention. To assist you further, we kindly request you to provide us with your UserID so that we could check the matter with the support team. Nevertheless, rest assured that our dedicated team will work diligently to sort out the problems and provide a resolution. We appreciate your patience and cooperation as we work towards resolving these issues. Thank you for your understanding, and we look forward to hearing from you soon. |
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CEX.IO is a regulated crypto platform. Throughout our company’s history, effective and trustworthy collaboration with regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may check details at: cex.io/legal-security
as if we didn't understand each other very well. I did not cast any doubt on your legality as a crypto platform, I'm just stating what I've noticed as a frequent occurrence when it comes to your platform. users are waiting too long for direct answers and problem-solving from you. in addition to this thread, here are two more recent examples that I saw on the last day. Waiting reply 7 days
User id: up159022901
I finally got a reply after 7 days of waiting. Now that I replied I have once again been waiting another 7 days. I am so irritated at this point. I just want to get my funds off of this website and can't until my verification is approved. https://www.reddit.com/r/cexio/comments/129ohnf/waiting_reply_7_days/Going on week three CEX.IO
It as been 3 weeks since funds were withheld from me by CEXIO. I turned in everything I've ask for, had little to no reply and now am being told they still have to review everything. I am asking nicely for the last time before this turn very ugly with my lawyer and my honest reviews I will be post everywhere. Please grant me my withdrawal.]
User ID up119981474 https://www.reddit.com/r/cex_io/comments/12acnad/going_on_week_three_cexio/if we often encounter such things, it triggers some warnings for using your platform. Otherwise, I am an early user of yours, personally, I have never had a problem with your platform (and at the moment I have some funds on my CEX.io account), but the practice of not responding to users for several weeks puts a big question mark next to your name. I will emphasize again, many platforms do not even allow a deposit without KYC and thus avoid complications during the withdrawal process. you should seriously consider that policy. It’s important to mention that the team always tries to improve the existing procedures and make them faster and smoother for the customers.
It seems that the team is not doing the best because the problem still exists. We fully accept your point of view. Please understand that, because we’re so very careful with our clients and their assets, our internal procedures require extra caution and scrutiny, which naturally requires more time. Make no mistake - we are slower than usual because we want to ensure no errors occur at any time. This is a natural process and one we are sure you can agree is logical. So, once again - patience is the only thing that can minimize stress and help speed things up. We assure you that our team is following operational procedures to the letter and that they are working on solving each request ASAP. |
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Since this topic is already active again, it would be good to hear from the OP update about the status of this problem. I sincerely hope that the reason OP doesn't appear here anymore is that he has reached his funds, so he thinks that this discussion is no longer necessary for him. We've passed your case to the responsible team for a detailed check.
We'll notify you here once we get any updates. Thank you for your patience.
I would also like to see a clear explanation from CEX.io because somehow I keep seeing complaints about them and user problems with withdrawing from there. Here as well as on Reddit. they are almost always complaining about the same thing. if you already have so many complications with KYC verification, why is it even possible to make a deposit before KYC passes? this problem has been going on for a long time with you, so I'm surprised that you haven't done anything to improve the whole system. I would understand that you haven't changed much because you solve all issues in a short time, but obviously, that's not the case either. The reply from kelonmusk is right to the point. CEX.IO is a regulated crypto platform. Throughout our company’s history, effective and trustworthy collaboration with regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may check details at: cex.io/legal-security It’s important to mention that the team always tries to improve the existing procedures and make them faster and smoother for the customers. We appreciate your understanding and patience. |
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Introducing a $5,000 Bitcoin giveaway!
Become one of the first Exchange Plus users, and earn a chance to fund your account with free crypto. Exchange Plus empowers users to experiment with deep liquidity, advanced orders (including stop orders), and sophisticated charting. To take part in the promo, complete different tasks and submit entries on the giveaway page. The prizes will be distributed as follows: 1st prize — $1,000 worth of BTC 2 winners — $500 worth of BTC apiece 5 winners — $200 worth of BTC each 40 winners — $50 worth of BTC apiece Note: Only verified CEX.IO users are eligible for rewards.
The offer will run from February 27 - March 12, 2023. Don’t forget that the more tasks you complete, the greater your chance of winning! Join here: https://go.cex.io/0d7a
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We respect your decision to share your experience and are very sorry this situation caused you inconvenience.
Our mission at CEX.IO is to safely connect people to opportunities in cryptocurrencies and decentralized finance, serving as a guide alongside their personal journey. We take this responsibility seriously. We value the trust placed in us. There are no shortcuts in our operations or ethics.
Throughout our company’s history, effective and trusted collaboration with global regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may learn more here: cex.io/legal-security
Let us know your UserID please and we’ll check the status of your case with the team. We haven't got any PMs from you so feel free to drop. us one with the info.
Thanks for your cooperation in advance and we're looking forward to hearing from you.
This is my User ID: up150905957 I just need to know how much longer should I wait? Also please let me know why it has to take so long? What kind of decision making takes 2 months? Even the most complicated political matters don't take that long to resolve. Thank you for providing your UserID. We're sorry for the delayed reply. We've passed your case to the responsible team for a detailed check. We'll notify you here once we get any updates. Thank you for your patience. |
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More than 2 months ago, CEX.io froze all my funds.
They asked me for ID verification, which was completed successfully.
Then they asked for showing the origin of the funds.
I have sent all I could.
At the end they said my case is under review by their complience team. And they will let me know if there is an update.
Ever since they said that, 2 months has passed and their complience team still has not made any decisions.
What kind of decisions can take that long?
Can someone suggest what should I do in this case? Thanks 😊
We've replied to you in another thread. Please check. |
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We respect your decision to share your experience and are very sorry this situation caused you inconvenience.
Our mission at CEX.IO is to safely connect people to opportunities in cryptocurrencies and decentralized finance, serving as a guide alongside their personal journey. We take this responsibility seriously. We value the trust placed in us. There are no shortcuts in our operations or ethics.
Throughout our company’s history, effective and trusted collaboration with global regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may learn more here: cex.io/legal-security
Let us know your UserID please and we’ll check the status of your case with the team. We haven't got any PMs from you so feel free to drop. us one with the info.
Thanks for your cooperation in advance and we're looking forward to hearing from you.
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Going to make this short and simple, hopefully someone will point me in the right direction.
I made an account on CEX.io in hopes to transfer some of the Bitcoin instantly. Upon registering and paying for ~$3000 BTC, I was prompted to take a selfie with the debit card used for the purchase. I did, and it went through.
Now when I tried to send the BTC to another address, I was prompted YET again to verify my identity. This time through means of Drivers License, International Passport, or National ID Card. I attempted to verify my identity at least 30 times with both my Drivers License and Passport and found I was unable to do so. Every time when I was about 67% done with the verification process, it failed stating there was an error with the documents I provided.
I've since contacted support with no response.
I've even tried to transfer my money into FIAT losing some transaction fees, with no ability to withdraw the money until I "verify" my account.
The images of my documents are not blurry, are indeed high quality, and yet I still get denied every time. I'm hoping someone will point me to the right direction where I can have this situation fixed.
User ID: up158037423
We are sorry to hear that you are having difficulty verifying your identity on CEX.IO. It is important to us that our customers are able to use our services without any issues. We have investigated your case with our support team and they will be in touch with you shortly to help you resolve this issue. Meanwhile, you may feel free to resubmit your verification application (it should go through this time) and withdraw your assets. Thank you for your cooperation and understanding. |
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Just to inform you that withdrawals have been enabled for me. Problem solved. Thank you all.
Many thanks for updating the thread! We highly appreciate your understanding and cooperation and are sincerely happy that your problem is resolved. Please feel welcome to get back to us with any questions, comments or concerns at any time. Cheers! |
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In my case, however, we are talking about the destination of the funds, since the deposit had no problems.
Thanks for your amazing kindness, I really appreciate it.
Understood. Anyways, we believe it applies to both incoming and outgoing transactions due to regulatory purposes. Stay in touch! |
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Although due diligence can take time, it's important to emphasize that your messages matter to us. Our team will contact you as soon as the information you’ve provided is thoroughly vetted. Still, we've already asked the team to check the case and update you at the nearest time.
First of all, thank you for answering me, both here and in private. What I would like to know, and for which I have not yet been given an answer, is WHAT you are checking. I have passed stage 1 and 2 of the verification. Here is what is explained on your site: Address verification
Address verification is a complete account verification level on CEX.IO. To apply for it, fill out a short application and provide a document confirming your residential address. It’ll take up to 5 minutes of your time.
Address verification enables:
Multiple payment methods: apart from debit/credit cards and cryptocurrencies, you’ll be able to use domestic and international bank transfers;
Increased account limits: deposits of up to $10,000 daily and withdrawals of up to $10,000 daily. (The underline is mine) So, according to your rules, I am already able to make deposits and withdrawals, I don't need any further checks. Stage 3 is pending but it is not necessary to be able to send Bitcoins. Did I get it wrong? I wish you and the team a good day. ****** Update I have been asked for screenshots of FreeBitco.in from desktop or laptop. I hope it's the right time. Thanks for your question. Please check this article: https://support.cex.io/en/articles/5679414-source-of-funds as it will clarify the details for you. We cannot disclose all the information here due to security reasons. Your understanding is highly appreciated! |
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Good morning everyone. I am writing to inform you that nothing has changed. I am always waiting for communications from them and at the same time retrying withdrawals, but they continue to be refused. As is evident, no member of CEX.IO has replied to me here on the forum, neither publicly nor via PM. At this point I wait a few more days after which, if the problem is not solved, I will open a new thread in "Scam accusations". I specify that I have passed the stage 1 and 2 checks, so I can safely deposit and withdraw, even cryptocurrencies. I see no reason for withdrawals to be declined other than to keep the money in the account.
Thanks to everyone and have a good day.
Hello! Thanks for bringing this to our attention. Our mission at CEX.IO is to safely connect people to opportunities in cryptocurrencies and decentralized finance, serving as a guide alongside their personal journey. We take this responsibility seriously. We value the trust placed in us. There are no shortcuts in our operations or ethics. Throughout our company’s history, effective and trusted collaboration with global regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may learn more here: cex.io/legal-security Although due diligence can take time, it's important to emphasize that your messages matter to us. Our team will contact you as soon as the information you’ve provided is thoroughly vetted. Still, we've already asked the team to check the case and update you at the nearest time. We thank you for understanding and welcome you to contact us with any additional questions or comments. |
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Good day. If you personally have any issues with deposits or withdrawals, please provide us with your User ID and we will make sure to solve it ASAP.
Also, if you have User IDs of the people, whose screenshots you posted here, please let us know as well, or let them contact us in this thread/via PM.
Thank you
What really caused the Delay of the withdrawal and the deposit?   Proactive explanation would have solved this issue. If you had responded to him earlier through the PM and customer care service channel of communication, this issue would have been amicably resolved since. This matter would not come to this extend. There are some time you made things cumbersome for yourselves. when dealing with money you have to be very careful so that you will not disgrace your reputation, both you and the company. For the location of the company, the OP should not make guest work, you have to be specific to avoid fault accusation. It is not Ukrain people bear a particular connotation of names, other countries can bear those name if they were migrants. Support can not be provided on social pages due to security reasons and representatives here, consequently, don’t have access to account-, verification- finance-related details. We always reply to PM and provide general guidance or explanations in the way we can. Also, our support team replies to every single request in a queue order and absolutely none of the queries remain unanswered. Your reference to Ukraine is not entirely clear here, please elaborate. Thanks for your understanding. |
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