I had an investment when the BCH fork happened. I tried to withdraw before the fork, but I couldn't do that because of a system error that kept me from logging in, and it was already past the fork when the problem was solved by support. Then I could withdraw my ~1.15 in BTC but not the BCH.  I created a ticket with no. #1B4V9 about this problem too, and many e-mails. I'm asking you to return the Bitcoin Cash that I had in my account at the time of the fork. Please respond.