Bahahaha! steem wallet under maintenance again now..

I managed to transfer all of my steem from there to my steemit account between maintenance outages.

Steem wallet finally up again 

Steem wallet is still down since January 18th for maintenance..

While I am not accusing them of any wrongdoing, I can understand how it looks very much like a ponzi scheme

Steem wallet down for maintenance since January 18th 

Hey just updating freewallet returned my litecoin funds today. I no longer believe they are a scam.

It was a frustrating experinece but they did come thru

Thank you for the update

Still waiting here also

Hey freewallet.. I am wondering how many more days I should keep waiting for my refund.

Still waiting for the refund to go thru, replied my litecoin address via email.

I have removed my negative review in the app store and will remove the rest when I see the funds

Thank you

Emailed reply below:

“LYjitSMRCUendcooUCuzHhZSxn6ebZJfoi

The down for maintenance flag was not up in my app when I started the transaction on December 18th

I will happily update my review and posts to indicate you have corrected the issue once i was able to provide you the correct hash.

thank you



Sent from myMail for iOS


Wednesday, January 10, 2018, 7:00 AM -0600 from Freewallet <support@freewallet.freshdesk.com>:
David,

Looks like your exchange to Steem couldn't be completed at that time. Please provide your LTC address for the refund.

Best regards,
Freewallet Support Team
On Wed, 10 Jan at 2:53 PM , <support@freewallet.freshdesk.com> wrote:
Hello David,
Apologies for the inconvenience!

Looks like you've been trying to make transactions while we're performing the routine maintenance on Steem Freewallet.
However, the maintenance has been completed, all services should be working now.

We appreciate your patience and understanding!

Best regards,
Freewallet Support Team
79566:336260”

Quite frustrating..

http://Https://live.blockcypher.com/ltc/tx/b1ffc8a57a8ce138b58a8de121279cf8a536abb7113e88d5b2b053ba3fc4f923/

Coinbase shows that as the hash. Copied the screenshot of my desktop and the link for you to verify



Tuesday, January 9, 2018, 8:41 AM -0600 from Freewallet <support@freewallet.freshdesk.com>:
That's the block number, we need hash. Thanks


On Sat, 6 Jan at 11:24 PM , David James  wrote:

1317685e56d134af451f61c9d9748e23a05dba78384482925a0082473a051389

userID 71382367

ticket 79566

It is frustrating to have steem/money stuck in freewallet.

I was able to convert back and forth between litecoin, steem, and bitcoin in the beginning. If it continued to work as intended it’s an excellent service. However for the brief amount of time since December 18th that transactions were possible again, it was only steem to steem. Going on a few more days of all outgoing transactions disabled while steem had reached new highs.


The have said tgis transaction will be corrected so I am trying to calm down and give them the 90 days their terms of service say they will try and recover the transaction.

Hash:

1317685e56d134af451f61c9d9748e23a05dba78384482925a0082473a051389

userID 71382367

ticket 79566

I would love to retract all of my negative statements.

Dear David,
Our team is working 24/7 to assist you with your requests and queries. However, due to the current network conditions and a variety of recent network events, we’re getting more and more support tickets every day. Because of the great volume of support requests, we’re currently unable to do a full research on each of them, as the average research time for a single ticket is around 30 minutes, and with thousands of new tickets coming every day, it would take months to process all of them. That is why we’re closing all open tickets at this point.
We realize that not all issues have been resolved. Here’s what you should do if yours wasn’t:
1. If you’re expecting a refund, and you’ve provided all information about it, you will receive your funds in the time period specified in our Terms of Use (https://freewallet.org/terms).
2. If you had sent less than the minimum required amount (approximately under $100) for exchange, your funds didn’t go through and were spent on network and exchange fees. Unfortunately, it wouldn’t be possible to retrieve them.
3. If your outgoing Bitcoin transaction is pending, that’s because the BTC network is currently overloaded. There is nothing we can do, and the best way would be to wait until it gets included in one of the new blocks.
You can read more here https://freewallet.freshdesk.com/support/solutions/articles/9000138878-why-is-my-btc-transaction-pending-or-not-posted-yet-
4. If you’d like to learn more about blockchain, mining or investments, there are a lot of useful sources available online. Don’t hesitate to google them.
5. If after logging in your balances are all 0, you must have created a new profile instead of logging into your previous one. Please use the correct credentials to log in, search our Support Center for more details https://freewallet.freshdesk.com/support/solutions/articles/9000138876-my-balance-is-0-after-logging-in-why-
We will continue accepting and reviewing support requests submitted ONLY via this form https://freewallet.freshdesk.com/support/tickets/new
Information submitted via other communication channels such as in-app chat (hotline), social networks and forums will NOT be reviewed by our support team.
Please remember that this is a temporary solution to the situation that occurred as a result of high market volatility at the end of this year.
Freewallet will resume the regular support workflow once we’ve resolved all urgent issues that have been accumulated by our users.
We appreciate your understanding and support!
Best regards,
Freewallet Support Team

---

Their most recent communication.


If they ever credit my missing funds i will retract my statements

Well, as soon as I see my funds in my wallet, I will happily retract my statements on every forum I posted to. Until then, it's been quite some time the wallet has been under "maintenance" or "temporarily suspended". Please do prove me wrong.

Playing games and acting stupid

"LRaoQkrhcb3iHSs4KvHceARomKS7RTqCEt is the address FROM which the payment was made.
which of the two receiving addresses is yours?
 LURNQkk7C4G2UvEGrQKH8Eo2ViGGfGjTZe
 LS2m85SnR4iPrkmSn6Ur8p8hmVxwWN8j1x"

NO..

Dec 16

 Congratulations! You have successfully sent 0.5800 LTC (worth $238.44 CAD) to LRaoQkrhcb3iHSs4KvHceARomKS7RTqCEt using Coinbase. To facilitate this transaction, you paid 0.000226 LTC (worth $0.09 CAD) in network fees

Dec 7

Congratulations! You have successfully sent 1.15408517 LTC (worth $143.56 CAD) to LRaoQkrhcb3iHSs4KvHceARomKS7RTqCEt using Coinbase. To facilitate this transaction, you paid 0.000226 LTC (worth $0.03 CAD) in network fees.

Dec 18 --- Failed within steem


Congratulations! You have successfully sent 3.01815803 LTC (worth $1,250.70 CAD) to LRaoQkrhcb3iHSs4KvHceARomKS7RTqCEt using Coinbase. To facilitate this transaction, you paid 0.00255722 LTC (worth $1.06 CAD) in network fees.

​I sent it to ​LRaoQkrhcb3iHSs4KvHceARomKS7RTqCEt the litecoin wallet address copied from the clipboard that i sent it to on at least two other occasions and it was credited to my steem account in freewallet. I am starting to think you are playing dumb on purpose. Look at the screen shots posted in this chat from day one

Same maintenance on the Steem wallet since the 21st. All services "temporarily unavailable "

No update on my support requests since the 18th

I think their game is to have occasional "issues" with larger than average transactions, while creating the illusion their service is legit for all smaller transactions. I hope they prove me wrong and credit my funds but I am not counting on it.

Kind of like fishing where you throw the small stuff back.

Right now going on multiple days of steem exchanges temporarily suspended, maintenance, and delayed response times. They lost 3 litecoin worth in transfer to Steem. Userid 71382367 - sent to litecoin exchange wallet LRaoQkrhcb3iHSs4KvHceARomKS7RTqCEt - dec 18th - 3.02071525

I have 2 much smaller successful transactions to the same wallet address and they told me that destination wallet was not related to freewallet.