I have requested 0.013 CoinURL withdrawal on November mid week . In transaction tab , it's still showing processing - NO .

Date                                   Type                   Info            Amount              Processed
-----------------------------------------------------------------------------------------------
November 2, 2017, 19:07   Withdrawal   my-wallet   -0.01307705 BTC   No

I have already raised a supported ticket and it's still showing pending for admin view . Now it is January 2018 . I want to know CoinURL is scam site ? Anybody have faced similar situation ? Usually how long does it take to process a payout ?