I would consider selling my "claim".  How can it be done and what price are you willing to pay.

I have an order for about $3400 USD paid Dec 2013 and nothing from Bitmine but bullspit for over one year.

User ID: 2229
Order No: 2539

I also paid Dec 2013 and requested refund Apr or May 2014.  No rig, no refund, no cloud hashing (which I offered to accept the order value in cloud hashes).

What I do have from my consumer experience with BITMINE AG is a whole lot of lies, failed deadlines and ignored emails!  I wish I never heard of Bitcoins or found this forum this is no place for the average man yet to full of scammers still

I only come to find out if anything is new with BITMINE i just wish to get my refund so I can leave you all to "kill or be killed" (that appears to be the motto around here isn't it) amongst yourselves.

Here is the email address I sent to: bern@international.gc.ca

I did receive an email from Bitmine today (see below, redacted), nothing has changed, they're broke, same old BS wait till we're good and ready.  They mention again hashing for the value of my order which I asked how long till it was activated and how long was the contract (at this point a small portion of my coins back via mining is better than nothing which is what I expect in terms of waiting for a refund).  Crickets again, I won't be surprised if I never hear from them again.

I am actually willing to work with them to resolve the issue, I will take a major loss by converting to cloud hashing but FFS every day they delay answering me cost me more and more lost coins dust.

   
Kerim (Bitmine AG)
Oct 20 15:11

Dear Mr. XXXXXXXX,

as request from the rappresentative from the canadian embassy I write you about your refund request and bitmine's current financial situation. As you may know we are running a datacenter in Iceland where currently most of the hashing power has been given to customers in your same situation who converted the amount we owe them into cloud hashing. This is a possibility that you may also use (current rate is 1gh/1$) . As we are sending more mining units more and more hashing power will be mined for bitmine itself which will let us make some income and finally process the last refunds. We understand your frustation as you were waiting for months for the mining unit, and now for the refund and we are really sorry not to be able to hold up to the trust you put into bitmine. But I want you be aware that we are making everything possible not to have to shut down bitmine, process all the refunds and return to a profitable position on the market. I really would like to give you a date when your refund will be processed, but as you should know, bitmine income mostly depends on bitcoin and difficulty value. You may contact us anytime and we will do the possible to keep you informed about the company's situation and as soon as we are able to tell you a date when the refund will be process, we will let you know.

Best regards,

Bitmine AG, Bitmine.ch 

I am also Canadian, last night after reading kapanec's post I decided to send an email to the Swiss consulate here in Toronto and to the Canadian Embassy in Switzerland.

I received a reply from a very nice women at the Canadian Embassy who informed me she had called Bitmine AG and talked to them.   She indicated Bitmine would contact me soon to resolve the issue.  She also said that if they did not respond she would call daily to try and get this resolved.

I'm not going to give out her contact information but if you would like to do as I did I will provide you with the email address for our embassy there which I used and was really easy to find.

I have not heard back from the Swiss consulate here in Toronto yet.

Steal thousands of coins from customers, then mine thousands more, pretty sweet gig if you want my opinion   They won't even swap my order value to cloud hashing so I can lose a little bit less than all of it.  They don't even return my very polite emails for months now.  Yup, big time fucking scam operation.

Wow they won't even refund a measly ~9 coins but can mine 4k coins a month, with 3 times that yet to deploy~!

I can't even get this out of them...  I send a polite email every few weeks asking for an update and asking to resolve the issue by a cloud contract.  Emails sent in the last couple of months have been completely ignored.

Asking and asking to work with them to resolve my order, like you I would settle at this point for a cloud contract to try and recoup as much of my ass as I can.   But they won't even respond to a reasonable person trying to work with them...  All the while difficulty sky rockets and my returns continue to diminish by Btimines actions/inactions.

Basically same story here.  I ordered in Nov 2013 and have been asking for a refund for several months now.  They have ignored my emails and I have even asked to have my order value switched to cloud hashing but my emails are completely ignored.  Living in North America I feel pretty helpless against this scamming company.  I'm only out $3500 but fuck this bitcoin shit.  I was willing to take a small gamble on mining and understand I would have basically lost that bet even if they delivered within a reasonable time frame but to be outright scammed is disgusting to say the least.

I hope Karma shoves a great big chainsaw up their collective assholes, they truly deserve it.

STAY THE FUCK AWAY FROM BITMINE, NOTHING BUT A SCAM OPERATION!!!!!

To take a quote from the BA thread.

Yes very exciting in deed.  Personally I can't wait to get my now useless miners that will ROI exactly never.  It's even more exciting as I asked several times via email and in person (met Dan at the BTC Expo in Toronto) over the last few months for a refund.  Not a single email to support was returned and although Dan did communicate with me via email after the Expo and indicated he would personally make sure my refund was taken care of I was never contacted).  I was told by Dan someone from Minersource team would contact me and assured me a refund would take place.  I have not received contact from MS and was never refunded.  While chatting with nicely with Dan at the TO Expo I told him I paid in BTC.  His response was that they could not refund in BTC but would have to do a USD refund, which I was OK with

I ordered 4 X-1's in late Nov or early Dec 2013, started asking for a refund as soon as they announced missing the late Feb delivery date.

Over all I would have to say I'm a disappointed customer of Miner Source, I do understand they don't control the manufacturing process but I had a sales contract with Miner Source to deliver a retail product I don't have a sales contract with BA.  I have been patient, polite and reasonable mostly because 4 X-1's isn't worth me getting all bent out of shape over.

Lesson learned on my part for sure, I will simply wait for the now essentially useless unwanted hardware at this point.  

I am out of the mining race to the bottom for now.  I will continue to hold (and hopefully buy up some more) coins.  I would like to mine but centralized large scale mining seems to be the way of the future, if big business is here, little Joe's like me are better off not playing.  I hope I'm wrong and if I am I will happily mine again.

I haven't been following this thread last few weeks, are Rigs shipping yet or still just Desks?  Sent my refund request on Apr 26, over a week later May 5 they responded saying they received refund request and it was forwarded to their credit team.  I paid in BTC from my wallet for order 302x just want my mother trucking coin back and be done with this train wreck.  First and last attempt at mining for this cat, small players like me just can't compete anymore.

I ordered a rig and paid for it with BTC late Nov.  Was supposed to be Jan week 5 delivery.  I got sick of waiting and do not see Bitmine as able to give a realistic date when rig production will start.

I was/am queue position 13X in the rig line and I am done waiting.  Filled out the request form and sent it via email on the 26th, received the auto reply from their support.

If I receive my refund plus the 10% promised I will only be a little pissed off at them instead of furious...   I have been nothing but polite and professional and I think understanding about the delays but at this point it's just too much.  I can't understand how a company treats customers like this and expects them to come back as repeat customers in the future. 

@Bitmine BTC is a long game and your short sighted thinking is doing harm to your reputation by the day.  Good luck, I just wish for my BTC to be refund so I can put this epic failure behind me for good.

Yup that's the only question I care about at this point.  Really disappointed not a single word about Rig status.

Remember that is a best case scenario at current difficulty.  As diff goes up the amount of coins that machine will generate will go down.  Margins are pretty tight at best on most coins but don't ever mine BTC with GPU's unless you like loosing money.

I was pleasantly surprised by the extremely quick response this time.  The news wasn't exactly super awesome but they responded to me.  FWIW they have responded to all my email requests (3 or 4 total I think since my order in Nov so I don't think I am being a pest!).  All but this last one took at least a couple of days to get back to me.  Guess my email just happen to be sent at a perfect time for him to catch it a shoot a real quick response too?  Lucky me I guess.

With regards to everything else ya its sucks balls not having a miner yet.

I received this very quick and nice response from Antonio.  I will say that their queue systems seems whacky I have received different queue positions on different email requests.  Guess I will be waiting for my rig and not switching to a desk after all.

Antonio (Bitmine AG)
Mar 10 14:51

Dear Mr.xxxxxxxx,
since during this week I am expecting the final information regarding the start of the production of Rigs,I will advise you to wait another week 10 days.
Since the date that the Rigs will enter the production will show which kind of machine(desk or rig) will be possible to arrive faster to you.
At the moment the rig queue that you are having is 13x (which means that we will have to produce 13x-1 rigs before yours,though if we switch to desk we are talking that the queue of desk will be 43x.)
So I would advise to wait a little more to see the progression of the Rigs,
anyway that time that I am asking you to wait it will not affect your queue position.
Please let me know your intentions.

Thanks
for your interests in our products.

Danke für Ihr Interesse an unseren Produkten.

For any questions don't hesitate to contact us. In the meantime

Für Fragen sind wir jederzeit für Sie da.

Kind regards/MfG

Customer Service

I actually just sent an email asking if its possible to convert.  I also asked what my estimated shipping time would be if I converted  my order because like you I fear that we may just get shoved to the end of the line.