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Thanks for the helpful reply it has kind of put my mind at ease too some what degree! and i will copy you in on my support ticket here
https://shapeshift.zendesk.com/hc/en-us/requests/134114?page=1
https://shapeshift.zendesk.com/hc/en-us/requests/134114?page=1
A must read announcement from shapeshft since you submitted a support ticket: https://www.reddit.com/r/shapeshiftio/comments/7layhk/a_note_about_the_current_state_of_the_ticket
If and when Shapeshift ever do refund my Btc will i see large transaction fees? because it's been passed around from address to address? I've read some horror stories where people have put say £200 down in exchange and only been refunded £100 back because of the miner/transaction fees all because of a failure on there end?
Yes the miner fee would be expensive since the bitcoin network is still congested although it has stabilized a little. In shapeshift case they are using a fixed rate regardless of the transaction size. Here's the current rate:
Quote from: https://info.shapeshift.io/about
Bitcoin Miner Fee: 0.002 BTC
I'm not sure if they have increased the fee higher than what is stated above but as you can see it's just .002BTC now so if you get a refund, only .002 will be deducted.
*Note that miner fees doesn't go to shapeshift!!!
And looking at your order ID, It's not entirely their fault because:
First, you chose "Precise" which has a time limit for deposits but you only included a fee of 61 sats/byte which is fairly low and as a result it got stucked for 3 days, and obviously your session expired. You'll see in the upper right: "Time Remaining Expired!"
Quote from: https://info.shapeshift.io/about
Larger deposits wait for at least 1 confirmation
Quote
Hey thanks for the help and support,
I've just actually had a really promising reply from shapeshift saying there going to refund me in full to what i payed in 0.01993016 BTC (thanks Shapeshift), because it taken longer than 48 hours to confirm
but can take upto another 7 days to return back to me with the long que
