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961  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 13, 2018, 09:20:13 AM
@game-protect I'm hoping to get a link to our meta thread added to Cloudbet.com very soon, alongside the Facebook and Twitter icons!  Smiley

Technically this is a general purpose thread so I probably won't ask for it to be listed next to our live support and email contacts. I'm not around to monitor it 24/7 so players will always receive a faster response through direct contact with support (I'm just a glorified middle man after all Wink)

@SatochiPikachumoto You can find all the details of our welcome bonus here (needs to be updated to add BCH but it works the same way!) For 3 BCH you would receive a 3 BCH bonus.

Thanks,

Ronnie @ Cloudbet
962  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 12, 2018, 10:42:39 AM
Morning all!

@marlboroza I'm not aware of the specifics when it comes to AML laws (as that side of things is handled by other teams), but since most jurisdictions have similar laws i'd assume we make the effort to conform to as many as possible. The amount of money involved isn't the issue, if there's a deposit followed by a withdraw request without any activity then we have to ask for KYC.

I've raised the question whether this should apply if the wallet addresses are the same, as it strongly implies it's the same person that deposited, but I'm waiting for a response and obviously can't make any promises from my position.

@itzfrancishaxor I wasn't involved in the investigation and can't comment specifically on your situation, but IF someone was deliberately multi accounting it wouldn't make sense for our teams to let them know how they were detected.

@CryptoBrainy It's nice to know not everyone thinks I'm the devil incarnate Wink

Honestly I usually look at these issues from the player's perspective and try and side with them whenever possible. I was hired to represent the community, and as such I hate seeing players kept waiting for withdrawals or experiencing grading delays.

@4x4et

Quote
Ronnie knows everything


If only! I'd be living on a private island with my sportsbook winnings instead of browsing the forums!  Wink

@game-protect Welcome back! Our support teams do handle the vast majority of tickets through our live support and email channels, however some people prefer to tweet at us or drop a message on the forums - i'm just here to catch anything that doesn't get sent directly to support.

@JohnStall19 I'm really sorry to hear that, is this regarding the 'Free Spin Tuesday' promotion? I've taken note of your email address and will investigate with our casino team now, in the meantime you might want to edit your post to remove the address for security reasons.

@SatochiPikachumoto Our current Welcome Offer includes a 100% first deposit bonus of up to 5 BCH!  Grin

Thanks very much, have a great day!

Ronnie @ Cloudbet

963  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 11, 2018, 01:23:33 PM
@itzfrancishaxor I'm sorry but I'm unable to discuss the personal details of any investigation involving players' accounts in public forums, and do not have the required permissions to make changes to the status of a player's account.

If you believe that the account has been closed in error then please contact our support teams to dispute the decision.

Thanks very much,

Ronnie @ Cloudbet
964  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 11, 2018, 10:49:00 AM
@CryptoBrainy I'm really sorry you had a bad experience and I can understand your frustration. There were obviously mistakes made and because of that we not only lost a valued customer, but gained a vocal critic.

I can't claim to know the reasons behind those particular withdrawal delays, but any long term delay is unacceptable in my eyes and this is something I have continued to stress to our teams.

We have been growing fast in the last few years and at times it's been a struggle to ensure we are keeping up with demand from a ever increasing player base. To address this we have recently made a large investment into our support service, with a new dedicated in-house customer support team coming online in the near future to further cut wait times and offer and all-around improved service.

@marlboroza As i've said before, we comply with all the AML laws in the jurisdictions that we operate in, it wouldn't make sense to pick and choose as a international sportsbook and casino.

@lw13 Glad to hear it, thanks for confirming and apologies again for the delay.

@chico7889 Really sorry to hear that Chico. Thanks for your time and I hope we can tempt you back one day soon.

@LTU_btc The bet was under 2.25, meaning it's split between under 2.5 and 2.0. You won the under 2.5 part, but not the under 2.0, so it's a partial win.

Here's an example from our sportsbook rules: "If a bet is placed on over 2.25, half of the stake is placed on over 2 and half of the stake is placed on over 2.5. If the game ends with exactly two goals (1-1, 2-0 or 0-2) the bet placed on over 2 is settled tie and the bet placed on over 2.5 is settled lose. This is called Half lose. If the game ends with more than two goals the bet is settled win or if it ends with less than two goals the bet is settled lose.

@silvainnn I'm really sorry you have had a bad experience, but we are a legitimate sportsbook and casino and will not be 'seized by authorities'. We've been around since 2013 and wouldn't have made it this long in a niche industry if we were 'scamming' our players. If there's anything I can do to help you regain some trust in our service then please let me know and I'll help however I can.

@itzfrancishaxor Thanks for getting in touch, I'll work with our support teams to find the cause of your login issue and find a solution ASAP. We have had some ongoing issues with grading which our teams are already working to correct, in the meantime if you experience any grading problems please let me know and I'll make sure they are manually settled for you right away.

@NightSabre Our EPL Risk Free Bet offer has ended unfortunately, but we still offer a 100% first deposit bonus of up to 5 BTC or BCH! Details here.

Thanks very much,

Ronnie @ Cloudbet
965  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 10, 2018, 02:50:43 PM
@4x4et That player left no reference and hasn't posted on our thread, PMed me, or been in contact via social media. As such I don't know their Cloudbet nickname and can't check the details, but since they haven't been back I would assume the issue has been resolved. If this isn't the case then they should get in contact with me via any of the above methods, or contact our support teams directly to have the issue resolved.

In your own case it was never blackmail. I explained that you had two options as you had not used the funds you deposited - KYC, or playing through the rollover requirement (this is the same in almost every casino and sportsbook).

I even issued free credit to double your funds and allow you to place the bet you originally wanted to make at no cost to yourself (which you told me to stick where the sun don't shine).

In the end I escalated the situation to a member of senior management who was able to bypass the rollover requirement and allow the withdraw. It wasn't as a result of your threats, but simply a group of people wanting to help resolve the issue, and succeeding after working through a bunch of different options that were available.

Thanks,

Ronnie @ Cloudbet

966  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 10, 2018, 02:37:41 PM
Hi @CryptoBrainy, I'll break down responses below:

Quote
1) They delay withdrawals up to 4 days if you try to withdraw more than a few bucks.

That's just simply untrue. Whilst we do have some delays during peak times, we always pay out legitimate players as soon as possible.

Think about it logically from a business standpoint if nothing else - the biggest deposits and withdrawals come from high rollers and VIP players - exactly the kind of people an online sportsbook and casino wants to keep happy. It would make no sense to deny or purposely delay withdrawals that could cause high value players to migrate to another service.

Quote
2) They randomly require KYC when it suits them most

KYC is requested when there are red flags raised in regards to the ownership of an account, or when the the deposited funds have not been used before requesting withdrawal. The first is to protect players, the second to comply with AML laws.

Quote
3) They randomly close your account and blame it on "opening multiple accounts", without any proof. And of course, they keep your funds.

Our T&Cs specifically ban multi-accounting. If you deliberately break the rules and get caught it's down to you.

Sometimes there is a legitimate reason for having multiple accounts: One player recently forgot the details and email of a previous account and created a new one. After a while they contacted me to ask for advice, and we were able to verify, close down the new accounts, and grant access to the older account that the player wished to keep.

The 'take home' is that legitimate players should have no concerns about this and if you do have any concerns please get in contact via PM and I'll help out if possible.

Quote
4) Customer support doesn't reply unless its some easy answer.

I will agree that in some cases our support has been lacking, hence me escalating reported issues to our senior support heads for correction and re-training. We are also massively investing in our support infrastructure and will have some news to share about a much improved in-house service very soon.

Quote
5) Live chat support has less than 1 braincell and only gives u copy/paste replies.

As above, you should see a vast improvement very soon.

Quote
6) Ronnie from Bitcointalk forum promises but never delivers.

I will always try whatever is in my power to help players when needed, and for the most part I have been successful in helping to resolve the issues raised here and on social media. If you can find any outstanding issues I haven't 'delivered' on then please let me know and I'll do what I can to solve them right away.

Thanks,

Ronnie @ Cloudbet
967  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 10, 2018, 02:16:49 PM
@4x4et It's just me on bitcointalk, apart from Peter who jumps on during the times I'm away during the week. When I got in this morning I checked the thread and highlighted the issues that had been reported, and worked with the payment teams to get them processed asap. One had already been issued, the other I escalated so it would be issued as a priority.

I can already attest to your dedication considering you are still active on our thread after your issue was resolved, and I'm happy for you to continue to push us to provide the best service possible for other players, but I'm not so keen on you telling players they won't get paid when you don't know anything about them on a case by case basis - it's pure speculation and not backed by any evidence.

As I've said before many times, it makes zero sense for a crypto sportsbook and casino in our niche industry to deny legitimate players their winnings. The damage to reputation would be incredibly harmful and not worth the negative PR if you want to look at it from an 'analytical' standpoint.

It's part of the reason I was working so hard at the time to find a solution to your issue, granted bonus funds, and escalated to the point where our senior management team got involved and signed off on bypassing our rollover requirements (that, and the fact I'm here to take the players side whenever possible).

Thanks,

Ronnie @ Cloudbet



968  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 10, 2018, 09:45:31 AM
@lw13 I've just checked with our teams and your withdrawal from this morning has been processed, sorry again for the delay.

Thanks very much,

Ronnie @ Cloudbet
969  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 10, 2018, 08:47:08 AM
Morning all, hope you all had a lovely weekend!

There was some pretty intense action in the US Open, especially in the Women's finals. Do you agree with the umpires decisions?

Looks like we got a fair few messages over the weekend, so I'll work through them now and put responses below:

@zelkinz Thanks for the clarification. Our margins are a little different and we do offer additional markets when compared to Pinnacle. I'm passing on your messages to our sportsbook team where they are currently discussing the recent MLB updates and what can be done to further improve. I'll make sure your feedback is taken into consideration.

@marlboroza We don't enforce KYC to every player, as far as i'm aware it's used when some red flags are raised - such as in this case where a player requests a withdrawal without having used any of their funds. This is to comply with AML laws.

In the case being discussed the minimum stakes for the desired market were visible, they just weren't checked by the player before deposit. I still took the players side as I wasn't happy with how much higher the minimums were, so I issued bonus funds to allow them to make the original bet, as well as seeking a way to allow them to withdraw, which after escalation was processed in full.

@SyGambler I was responding at the time but it might have been in the thread in the 'Scam Accusations' sections. I'm very aware of how much people worry when there is a lack of response and always try to keep people updated when there are ongoing issues.

@jreister I'm really sorry about that, I've checked our rules and it seems that since 2 sets were played the result stands. Although technically correct it doesn't sit right with me as a community representative, so i'm going to put forward a request that we re-evaluate how we handle the grading in these situations going forward.

@chico7889 Really sorry about the delay and I'm glad it's finally been issued. Unfortunately we don't have coverage on social media and forums over the weekends, so our live support channels are usually the best place to go for updates on a delay. I'll call our support teams now and see if there was a reason for the delay beyond the high number of requests over the weekend.

@4x4et Please stop spreading FUD, you know nothing about the above players withdrawal and trying to frighten our players isn't welcome. As you can see they were paid out after an unfortunate delay, which I am currently investigating.

@lw13 We do have payment teams working over the weekend, but it's also when we tend to see the most sportsbook and casino action so we can sometimes see larger queues for withdrawals. I'll check on the progress of your withdrawal now and get back to you asap.

Thanks very much,

Ronnie @ Cloudbet
970  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 07, 2018, 02:34:32 PM
@4x4et I happen to agree with you regarding the 7+ push issue, and have already sent a message to support to make them aware of the post and check how the issue was resolved. We are currently offering similar markets and I want to ensure the win conditions are made clear to players when viewing.

@zelkinz Thanks you for the feedback! I wasn't aware that there were handicap markets removed so I'll check with our sportsbook team to ensure it was intentional, and pass on your request that they be re-instated. The more lines available then the happier everyone is, so if theres any other specials or lines you would like to see added/reinstated then please let me know and I'll do what I can to make it happen.

Thanks very much, have a great weekend!

Ronnie @ Cloudbet
971  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 06, 2018, 01:49:14 PM
@4x4et I see you had to go back 7 months to find that one. Again I can't really comment on a situation I know nothing about from before I joined the company, but it seems like a grading issue from the outset. It's unfortunate that the support member wasn't clear when responding to the concerns about the way the bet was worded, but I can see that we have changed the way this is displayed now anyway - possibly as a response to this kind of feedback.

Lol u call $1800 small ammount?

In terms of online crypto casinos like Cloudbet? Yes. We were offering high limits of up to 120 BTC on the World Cup final, 0.3 BTC is just a drop in the ocean for most legitimate operators.

Thanks very much,

Ronnie @ Cloudbet
972  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 06, 2018, 08:55:51 AM
@maxiblanco I'm really sorry for the delay, I'll call the payments team now to escalate the issue and ask them to process the payment immediately. They know I will be expecting an explanation so I'll relay that to you as soon as I can.

EDIT: I've just got word that your payment has been processed. It looks like you were placed in the manual queue but not assigned to anyone, which is a bug the team are investigating now and have assured me will be corrected asap. Once again, I'm really sorry about the delay.

@4x4et I thought you were busy arguing about paypal scams!  Wink

I can't really comment on the feedback you've posted as i'm not aware of the particular situation, but I'm pretty sure if we refused our service then it wasn't because he had won 0.3 BTC, it's not exactly 'breaking the bank' for one of the biggest bitcoin sportsbook and casinos out there.

It should be pretty obvious by now but we always pay out our winners. Denying someone a small amount of bitcoin would make no sense considering the negative PR impact such actions would have in our niche crypto gambling community. We've been dedicated to providing the best crypto gambling experience since 2013 and although sometimes problems can occur, we always try to do right by our players.

Thanks very much,

Ronnie @ Cloudbet
973  Economy / Games and rounds / Re: [CLOSED] 🔥⚽🏆 Cloudbet's EPL Predictor Competition! 🏆⚽🔥 on: September 05, 2018, 02:50:59 PM
Hi vivavivu, thanks for getting in touch!

You got 3 points for predicting the exact result of the Leicester v Liverpool game (1-2), and you got 1 point each for picking the winners of the Man City v Newcastle, and West Ham v Wolves, totalling 5 points.

If you had managed to predict all 4 games exactly with correct scores you would be on 12 points.

Hope that clears things up, sorry it wasn't explained better in the OP!  Smiley

Ronnie @ Cloudbet
974  Economy / Games and rounds / Re: 🔥⚽🏆 Cloudbet's EPL Predictor Competition - Free Entry - Win BTC or BCH! 🏆⚽🔥 on: September 05, 2018, 09:23:37 AM
Sorry @hopenotlate just noticed your response, I'll check that now for you!

Ronnie @ Cloudbet
975  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 05, 2018, 09:16:38 AM



Hope you have been enjoying this season's MLB action so far! Over the last few months baseball has boomed in popularity, climbing to third place in terms of overall bets in our Cloudbet sportsbook.

To up the ante we've just introduced a swathe of new specials markets for baseball, including:

- Player props (Total bases, home runs, strike outs, and more!)
- Team Totals
- Total Hits, Runs, and Errors
- 5 innings Money line
- 5 innings Total
- 1st Innings Money Line
- 1st Innings Run Line
- 1st Innings Totals
- Extra Innings
- Odd/Even Runs
- Winner and Total
- Winning Margin


What do you think? See any special market's we have missed that you'd like to see added? Just let us know!

Thanks, and have a great day!

Ronnie @ Cloudbet

976  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 04, 2018, 02:01:24 PM
@lw13 I've just been told that your withdrawal has been processed. It looks like the size of your multiple attempted withdrawals put you into the manual approval queue, which had a bit of a backlog due to some problems over the weekend. I'm in discussions with the payment team now on how we can avoid this kind of problem affecting players in future.

Thanks very much,

Ronnie @ Cloudbet
977  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 04, 2018, 10:08:05 AM
Ronnie,

I'd love to see CS:GO lines for major events. Couple that with Dota2 and League and that should cover most ground. No need to add every shady/shitty esport out there with or each tournament for that matter Cheesy

That would definitely be cool! I'm also seeing a rise in Fortnite betting online but it's one of the few eSports I'm not too interested in. Probably because I'm getting too old to keep up with all the young players on the twitchy shooters now  Wink

Thanks,

Ronnie @ Cloudbet

978  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 04, 2018, 08:55:35 AM
@cloudbet

how do you think about listing the betting for esports?
i mean
- league of legends
- dota
- CS
- other

@baboI'm a huge fan of eSports myself, coming from a background in the gaming industry, and I'd love to see us offering lines on different gaming tournaments (especially overwatch and Dota2)!

Unfortunately at the time we implemented our eSports offerings (way back in the day) the odds we were using weren't very favourable and we had to drop them after a short while. I know there are discussions about reintroducing eSports lines going on at the moment, but there are no solid plans as yet. I'll update you as soon as I hear any updates!

Just out of interest, do we have a lot of eSports fans who play at Cloudbet browsing here? What kind of lines would you like to see?


@Angry0ne I'm still waiting on an update on your request for additional handball lines and extending our football coverage. I know the ticket is in the queue but it's behind a number of planned updates to the sportsbook that are currently taking priority. I don't want to give any false promises or unconfirmed dates, but I'll let you know as soon as I get any information at all on progress.

Thanks,

Ronnie @ cloudbet
979  Economy / Gambling / Re: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus on: September 04, 2018, 08:40:03 AM
Ronnie are you alive? We miss your updates (LOL).

Don't worry @4x4et, I was just on holiday with the family - I'm back now, recharged and ready to tackle any issues our players come across!  Wink

@lw13 Really sorry to hear about the delay, could you please PM me your Cloudbet nickname? I'll investigate for you and try to get your payment through asap.

Thanks,

Ronnie @ Cloudbet
980  Economy / Games and rounds / Re: 🔥⚽🏆 Cloudbet's EPL Predictor Competition - Free Entry - Win BTC or BCH! 🏆⚽🔥 on: September 04, 2018, 08:29:13 AM
Morning all!

I'm back in the office and have just dropped our winners a PM to discuss prize delivery.

I'm hoping everything went smoothly in terms of prize delivery while I was away, but if there are any outstanding issues from last week please let me know!

Thanks to everyone for entering our competition, have a great week and enjoy the rest of the season!  Grin

Ronnie @ Cloudbet
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