Wow thank you for the support and info. I made screen shots and saved these online and in the morning I will go to the police. The few bits (only tiny part of a bit dash and ripple actually) that were already in my kraken can not be taken out either and I am tier 2 but it states I have no permission. I took a screen shot of that as well. Sending all that tomorrow. It is deep in the night here. Happy new year and thank you.

I deposited the money via fidor.I have the proof it is gone from my bank
 I had put the code and everything kraken needs on the transfer details. For a month I have been opening support tickets and they get closed without reply and marked as solved by a Bruno.  I have written an email to the ombudsman in th USA but do not know the exact address of kraken and their legal team. Can anyone help out? I need to know how to move the ombudsman into questioning kraken so they will pay back or have their insurance details if they have any so I can retrieve the money that way. Also what is the best exchange to move to? I appreciate any pointers here or pm