I tried tonight.  No change for me since last message in the thread.  Login works, balance accrues on schedule, withdrawals still broken.

xoxo2xa, gm1972a

Did bit-miner.com support ever reply to your emails and fix your withdrawal problems? 
It's now May 22, 2018, and I have no reply yet to the emails I sent and no fix.  Thanks.

Thanks for writing on the forum.  I expected bit-miner.com had some long-term happy customers and am glad to hear that things worked normally in the past and that I am not the only customer having a problem with withdrawals.


My email is on a small ISP, and initially, I also thought maybe their mail was blocked as spam but my logs also show no mail to confirm the withdrawal ever arrives from their email robot. 

The last time the email robot worked correctly for me was Feb 01 2018. 

I also have no new information since I started reporting the problem on ~14 Feb 2018 and no email replies from support.

I agree, either their software is broken, they are repairing it, and being unresponsive to their contact email for unknown reasons... or everybody screaming scam or alternately vendor failing to deliver agreed services (there may be no malicious intent) is (unfortunately) correct.  

Thanks to all the veterans offering comments.  I'm not expecting rescue.  Apparently none of you are bit-miner.com customers so there's no other first-hand experience with this particular site in the thread yet.  That said I do appreciate your notes about warning signs, and scams you've previously seen come and go.  Some of them I noticed yet decided to proceed and some I didn't.  Like everything in crypto I knew it wasn't a zero-risk play when I started.  

* FYI: The payouts they are crediting my account with are in line with what their terms & conditions promise and the historical stats they have published.  There's no hyperbolic promising the moon of profits that would scream scam in advance.  All functions of their site except the withdrawal function are working as expected.
* I am also mining with ASIC and GPU machines -- just the risk of lost income due to hardware failure is greater with a small # of machines, which makes the concept of ownership interest in a large pool of machines as part of a diversified strategy interesting.  
* I looked at the bitminer.io site that people are mentioning here and has had a lot of discussion on bitcointalk ... but it appears to be a completely different and unrelated operation.

I'll update the thread if/when there is new info.

Withdrawal of a payment in their system requires entering a 1-time password in a web form.  The password is sent via a script to the customer's email.  It's a good security measure that you have to present both your login credentials to their site, and be able to access your email to perform a withdrawal of funds.  The automated system for sending email worked during new account setup and during the first withdrawal period.  

It has not worked in the past 3 weeks.  Since it worked on my first withdrawal with no issues I am not worried a spam/junk mail filter is blocking those mails.  It could be a software issue with the site that will be repaired or as you said it could be the rating site you referenced (which I didn't discover in my initial research) that proposes otherwise is correct.  The rating site has 2 anonymous accusers, so who knows if their accusations are legit either.

This message is not to accuse anybody of anything except to report they are not responding promptly to support emails.  

We'll see if any of their other customers notice this thread and report having the same problem or that my experience is atypical.  There have been other threads here that reported they were legit.  There have also been threads going back to 2013 and nobody has cried foul so for the moment, though I am concerned, I'm willing to give them the benefit of the doubt.  

I've been having trouble getting in contact with bit-miner.com support to resolve an issue - no reply after 3 weeks to emails to their contact address.  Are any of you their customer and know another way to get in contact with them?

Thanks

How do you guys categorize refunds?

I've been using Miningrigrentals and have them set up as an exchange in cointracking.  When I make a rental I categorize it as spend.  I'm not sure what to categorize a refund/credit.  I've been using gift (because it's not income) but I'm not sure which category is actually correct.

Thanks.

Also you can think about it this way - In addition to "the fear of missing out" (FOMO) that is allowing sellers to mark up the price you are also paying the seller (1) to do all the hassle mentioned elsewhere in this thread to buy from bitmain (2) you are essentially using the seller's money for 1-3 months while it sits in BTC/BCC earning nothing until a batch goes up for sale, then they make the order in the short window before the batch sells out, then they wait for the batch to be produced, and wait for shipping from China.  If they used that money to mine for that 1-3 months they would get some profits in BTC.  Instead that money is tied up in the miner that is sitting in the box, earning nothing, waiting for you to buy it.  They may also offer you tech-support to help get it configured and making money if you are a new miner.  The seller wants you to compensate them for that since they are not mining with the device while waiting for a buyer.

Some of that pricing reflects Dec/Jan when batches would sell out in minutes, you had to wait a long time, and BTC market price was $12000-16000 which was the other thing the seller could have been doing with their money.

I tried buying one in DEC from bitmain.  Coinbase was taking 14 days to convert USD to BTC -- then you had to buy in the batch window on the bitmain site before they sold out.. and you had to wait for the batch to be produced in China and shipped.  If you were too late trying to buy you had to wait another month till next batch.  Many people wanted to start mining without waiting all that time and the Amazon and eBay prices reflected the value of being able to get a unit fast and start mining.

I'm hoping the developer of the Windows wallet or another member of the wallet team is monitoring this thread.

v1.0.2.0-g doesn't render correctly on a laptop with a 4k screen, and the text is too small to read unless you use magnifier at 300%. 

https://gyazo.com/09b1a58d4d4f12d4d35cc2468c76aa6c

Thanks!

I've been at it a couple days and am also finding it does a good job of tracking everything, and the auto lookup of what USD price was correct at what time is very valuable.  I'm finding manual effort on cleaning up the transactions is required and there are some mysteries which makes me feel like a bookkeeper hunting for pennies.

* I had a BTC transfer from a mining pool to Coinbase of my full balance earned at the pool.  I set the software to auto monitor the BTC  Coinbase deposit address on the blockchain.  Two things happened I didn't understand (1) 48 sitoshi were listed as remaining at the exchange when the exchange reported a 0 BTC balance and Coinbase reported receiving the full sum (2) a BTC withdrawal transaction for my Coinbase address that I didn't initiate showed up on the blockchain and was auto-imported.  This was obvious because it was the first transaction for that address. This happened even though Coinbase reports a deposit for the correct amount and no withdrawal.  I"m wondering if that's related to Coinbase transferring between my virtual wallet address and wherever they actually store the funds?  The funds on the blockchain were also listed as (spent) even though they're sitting in my Coinbase account and I didn't spend them.

* It took a while to get all the numbers in the "balance by exchange" to correctly match up to the actual totals I have spread around Coinbase, Nicehash, etc...  I have one remaining discrepancy, a case at an exchange with no funds where Cointracker reports a $59.95 USD balance corresponding to a 0 BTC balance.  I'm having trouble tracking down why that's happening and getting the USD balance to correctly show $0.  I did get everything in crypto correct.

* I wanted to track my spend on mining hardware and created a fake USD-only exchange and put deposit entries there for each receipt for equipment purchased.  That lets the system total my HW spend and compare it to my earnings for tracking payback.

* There's also a subtlety with fees.  It seems you want the fee to be recorded when you are transferring between your own wallets because it's your expense.  You don't want it recorded when an exchange sends you your mined funds as part of a batch to a bunch of customers.  Then it's the exchange's expense.  Cointracker automatically capturing the fees on BTC transfers but not capturing the fees on ETH transfers from ethermine.org.  It doesn't seem to have a way to separately track mining pool fees vs wallet-to-wallet transfer fees for a transaction.

* I haven't figured out how to record an entry and have it categorized as a commodity.  Has anyone found out how to do that?

I'm testing the free version and set up cointracking manually today and trying to make sure I correctly understand everything I need it to track for US taxes at the end of 2018.

Am I correct that when mining I need to get 3 numbers:
(1) my payout in ETH and equivalent USD -- this is income recorded at the price and the time of transfer from the pool wallet to my wallet
(2) the pool fee taken by the site -- this is an expense but you don't record it because it's taken before your payout.  The extra income and the fee would cancel each other out.  Am I correct it's best practice to track net income rather than gross income (i.e. before pool fees)?
(3) the transfer fee to move the payout from the site wallet to your wallet.  This is an expense you need to track and total and the end of the year.

I manually entered my payouts, and looked up the transfer fee for each one and entered it.

I then tried the automated import feature for ETH wallets to see if it would save me time in the future.  When I did this, it correctly entered the payout amount, but the fees column was always 0. 

Is it a limitation of the automated import that I need to go and manually look up each transaction and correct the fees column?

Thanks.

I thought I would take a few minutes to write up and share my experience as a new Bitcoin user in Dec 2017.   Much of the information I encountered online was incomplete or incorrect on various topics I researched and others might benefit from my experience.  This is from the prospective of a US Resident.

I wanted to do what I thought was a simple task -- converting USD to BTC, and then spending the BTC with a merchant that advertised a product I wanted to buy.  It's day 8 of trying to complete this transaction.

* converting USD to BTC *

After researching the options and recommendations of forums and Youtube I decided to use Coinbase to make an initial purchase of Bitcoin.  They provided information that ACH transfers had lower fees than credit card so I decided to use ACH.  I started the purchase on December 28.  Only at the end of the process after committing to the transfer did it inform me the BTC would not be available in my account until an estimated date of January 8.  Seeing how volatile the price of Bitcoin was that seemed like a long time to wait to actually have BTC in hand.  The BTC was actually deposited on January 4.  So, they completed the deposit faster than their estimate but it took much longer than the few days I originally expected.  

Lesson learned:  don't expect you conversion from USD to BTC to go quickly with Coinbase even though the exchange rate price is frozen at the time you start the transaction.  The price could change radically up or down and you could end up with more or less value by the time your new BTC asset actually becomes liquid and you can decide what to do with it.

Lesson learned:  after I committed to the ACH transfer, and tripped across the 1-at-a-time limitation I learned that the transfer would have been instant (but more expensive) if I'd used a credit card.

Coinbase charged a transfer fee in USD that was deducted from the amount originally transferred.  I'd planned for this by transferring more than my intended merchant purchase required but at the time I did not realize there were additional fees to transfer funds from one BTC address to another.

Lesson learned:  when you choose the amount to convert from USD to BTC, if you plan to transfer any of it from coinbase to other wallets you own or merchants be sure to convert extra.  Budget $20-30 for each transfer from wallet to wallet you're going to make across the BTC network.  In my case the price of BTC went up from the start of the process to the time I spent, but if it hadn't I would have needed to convert more USD to BTC to complete my intended transaction.

Coinbase also locked my account as a new customer to having only one concurrent transfer in progress.  This meant if I'd estimated low I would have to waited for my initial ACH bank transfer to complete before I could start a second one with ACH or credit card.  To prepare for this scenario I created an account with a second transfer company (coinmama) with the results detailed later.

* transferring from Coinbase to gdax *

There was a recommendation to transfer your funds form Coinbase to their gdax division if you wanted to send funds off site and that the transfer would be instant between the two.  In my experience the information about instant transfer was correct.

gdax did (surprisingly) want me to upload pictures of the front and back of my ID and to take a webcam photo with laptop before I could do any transactions even thought I already had a working Coinbase account.  The process didn't work with iPhone.  It did work with a Windows 10 laptop.  Once submitted the verification process took about 15 min, in the time range they promised.

* transferring from Coinbase to another wallet - how long did it take? *

I wanted to transfer some of the funds i had in coinbase to a blockchain.info wallet.  I wanted to buy something from a merchant who had a list of wallets they recommended working with one of which was blockchain.  I figured out how to make the wallet.  The Coinbase FAQ indicated the transfer should take 30-60 minutes to an external wallet.  There were all kinds of warnings about things taking "longer than usual" but no info about what to expect and no progress indication from start to finish.  It actually took 12 hours not 0.5-1h .  Most of that time Coinbase's site listed the transaction in "pending" state but it was not listed on any of the sites that allow you to view the blockchain like blockcypher.com.

* I tried making an account on coinmama as a second way to convert USD to BTC although their fees are higher than Coinbase.  On the internet it said your could convert < USD 150 to BTC with out ID verification.  This info was not correct - ID verification is apparently required for converting any amount.  I started the verification process on Dec 28.  They wanted a pic of the front and back of my ID and a photo to their spec which I submitted on Dec 28.  I did receive an automated email that they were working though their manual queue of verification requests.  It's Jan 5 and they still have not completed the verification process.  

I'll post again later with anything else useful I learn.  Hopefully this helps someone else new have a better idea what to expect.