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1  Economy / Service Discussion / Kraken is holding my money and no response on: January 09, 2018, 08:40:37 AM
I just sent this email to them, I am also going to make a video and hopefully it will go viral.
My name is *******, my account user name is ********. I am respectfully requesting that the hold on my funds/account be lifted. I have previously requested a review of my account which I never got a reply .However because I feel that holding my funds is unfair, and perhaps a punitive abuse of power, I will be filing complaints with the following agencies on Monday morning, January 8th, 2018 if I am not satisfied with Kraken’s response to this request to release my funds:
(agencies in the states that I reside or have a business presence in)
Consumer Complaint Form to file a complaint about a financial product or service
http://www.dfs.ny.gov/consumer/fileacomplaint.htm
Where is your Bitlicense?
http://www.dfs.ny.gov/banking/virtualcurrency.htm
The Financial Crimes Enforcement Network
https://www.fincen.gov/
The California Office of the Attorney General
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
The Washington State Office of the Attorney General
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx
The Florida Office of the Attorney General
http://myfloridalegal.com/contact.nsf/contact
The Arizona Office of the Attorney General
http://myfloridalegal.com/contact.nsf/contact
Additionally:
The United States Federal Reserve
http://www.federalreserveconsumerhelp.gov/complaintinfo.cfm?info=1
(I understand that Kraken does not operate as a “bank” which is precisely why they may be interested in such complaints)
The Better Business Bureau:
https://odr.bbb.org/odrweb/public/complaintlink.aspx
All complaints will be filed “online” Monday morning January 8th, 2018 and written copies will also be sent via certified postal mail.
I understand Kraken’s need for holding funds for verifications purposes, however a review of my account history and all the information I have submitted should be enough to satisfy your requirements . I feel that any reasonable person would conclude that holding my entire balance is excessive and my be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states.
Please be aware that replying with the standard “this is part of the terms of service that you agreed to” will not satisfy my request, or deter me from filing my complaints with the agencies listed above on the morning of Monday January 8th, 2018. It will be up to those agencies to determine if Kraken’s is operating within the law, abusing power, etc. I am simply seeking a resolution that is fair and in the best interest of both parties.
Thank you for your time again in looking into this matter.
2  Economy / Exchanges / Re: Kraken response time is disgraceful and reprehensible on: January 09, 2018, 07:52:31 AM
I just sent this email to them, I am also going to make a video and hopefully it will go viral.

My name is *******, my account user name is ********. I am respectfully requesting that the hold on my funds/account be lifted. I have previously requested a review of my account which I never got a reply .However because I feel that holding my funds is unfair, and perhaps a punitive abuse of power, I will be filing complaints with the following agencies on Monday morning, January 8th, 2018 if I am not satisfied with Kraken’s response to this request to release my funds:
(agencies in the states that I reside or have a business presence in)
Consumer Complaint Form to file a complaint about a financial product or service
http://www.dfs.ny.gov/consumer/fileacomplaint.htm
Where is your Bitlicense?
http://www.dfs.ny.gov/banking/virtualcurrency.htm
The Financial Crimes Enforcement Network
https://www.fincen.gov/
The California Office of the Attorney General
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
The Washington State Office of the Attorney General
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx
The Florida Office of the Attorney General
http://myfloridalegal.com/contact.nsf/contact
The Arizona Office of the Attorney General
http://myfloridalegal.com/contact.nsf/contact
Additionally:
The United States Federal Reserve
http://www.federalreserveconsumerhelp.gov/complaintinfo.cfm?info=1
(I understand that Kraken does not operate as a “bank” which is precisely why they may be interested in such complaints)
The Better Business Bureau:
https://odr.bbb.org/odrweb/public/complaintlink.aspx
All complaints will be filed “online” Monday morning January 8th, 2018 and written copies will also be sent via certified postal mail.
I understand Kraken’s need for holding funds for verifications purposes, however a review of my account history and all the information I have submitted should be enough to satisfy your requirements . I feel that any reasonable person would conclude that holding my entire balance is excessive and my be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states.
Please be aware that replying with the standard “this is part of the terms of service that you agreed to” will not satisfy my request, or deter me from filing my complaints with the agencies listed above on the morning of Monday January 8th, 2018. It will be up to those agencies to determine if Kraken’s is operating within the law, abusing power, etc. I am simply seeking a resolution that is fair and in the best interest of both parties.
Thank you for your time again in looking into this matter.

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