The following is my story of a very short experience with Bitwala, and - as you may guess - I do not recommend using their service.

It all started on Jul 15, 2019. I've passed the standard procedure, email verification, AML/KYC, ID, etc.
Then I deposited 0.02 BTC (this is the only crypto I have ever credited my account with). I have also wired some fiat, possibly 500 EUR.

Then, on Jul 18th, I've got the following request (excerpt):

"(..) In order to secure our banking relationship we simply ask that you complete the following questions below. (...)
Please state the amount of your crypto assets and provide us with suitable proof of their origin (trading history, screenshots of trading platforms, etc.). (...)"

I answered:

"(...) Answering that question is simply not possible. I've purchased my crypto assets in 2013. The platform I've used does not exist today, and I do not have any screenshots. (...)".

In reply, I've got the following (now full text):

"We regret to inform you that we can no longer continue our banking journey, following a review of your account with us. We have recently undertaken a review of your banking journey and reached this conclusion in line with Section 19 paragraph 1 of our partners solarisBank's General Terms and Conditions (GTC) and will no longer provide these facilities. You will, therefore, need to make alternative banking arrangements. All of your other banking arrangements, including your account and cryptocurrency wallet, will be canceled and closed with immediate effect. Any credit balances held on the account will be returned to you. Please let us know by sending a signed payment request to support@bitwala.com, which account you would prefer to - if permitted - transfer the remaining credit to. This is only relevant if you don’t have access to your account anymore. We assure you that we have only reached this decision after very careful consideration, therefore this decision should be treated as final. Therefore we will not be prepared to enter into any further discussion in relation to it."

What they said they did. Eventually, after filing a number of other scans with my signatures, my money was refunded after 2 more weeks.

Can you now imagine: "no further discussion"? Not even an attempt to understand that 0.02 BTC was worth less than 200 EUR in 2013, and nobody at that time talked about screen shots, and many exchanges went bankrupt, including the famous MtGox. In my case it was Bitcurex (I did not mention that name in their communication).

Bitwala didn't make any other statements on the causes of closing my account. I would be happy if someone from Bitwala could explain publicly in this forum the "mysterious" reason of their action and tell everybody what criminal, trafficker or terrorist I am? I wonder if anybody had this type of experience with Bitwala (did not read the 24 pages of the stuff in this topic yet).