I have a ticket open since 5 days ago, my BTC deposit was confirmed by the blockchain but the funds never arrived at my EBC account...
Checked the address multiple times and its correct
Yes, developers are working on that, and with a lot of emails/day, some emails can be missed.Checked the address multiple times and its correct
Can you please tell me your email, EBC ID and hash number? Then I will forward your request to development team right now.
Thanks for your understanding,
Hey Dev!
Thanks for helping me with the deposit problem! But now Im getting an error while trying to withdraw some BTC, on withdraw history it shows "error" in the status tab, but the BTC balance did not return to my EBC account...
Can you help me out on this one too?
tiagoback@yahoo.com.br
EBC29291341
TxID: Nothing, because it shows "error" and I assume the transaction wasnt sent to the blockchain