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I just received some more info - looks like they are working on the queue and I'm sure the team is stressed:
[18:53] <nekojita> Hi, I've heard Japan domestic Yen withdrawals are backlogged and being processed in order; my withdrawal was on 1/6 and I'm wondering if orders on this date will likely be processed this week? Thanks! [18:59] <dizko> nekojita: domestic or sepa? [18:59] <nekojita> dizko: domestic (japanese) [18:59] <dizko> they're somewhere between 1/5 and 1/6 [18:59] <dizko> assuming they're truely being done in order [19:00] <dizko> i had a 1/5 processed on thursday, and 1/6 still confirmed but unprocessed
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I just posted on the main thread; but agree a Japan specific thread is an awesome idea. I have 3 withdrawals that have not been processed starting from 1/6 - 1/9
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I have multiple transactions from 1/6-9 that haven't been processed yet. Word on the street is that they are processing transactions in order and that they did get backed-up over the holiday (bank holidays + holidays related to an already small staff). I've heard they are trying to beef-up the team and make improvements, but that takes time given the small pool of employees they have to train the new employees.
I've had great service / interactions with Mt. Gox sans issues around delayed response in Japan; although I agree they could definitely benefit from hiring additional people with experience managing a company.
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Hi All,
I'm a long timer lurker... I'm having issues with my BitStamp account where I'm unable to withdrawal bitcoin. I receive the following message in all caps:
"You are not allowed to withdraw bitcoins at the moment."
I've filed a few tickets and its been over 24 hours and still no response... anyone else having or have had similar issues and what did you do to resolve? Thanks.
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